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When I open my desktop computer, emails are deleted from my netbook and tablet. How do I stop this?

  • 4 replies
  • 1 has this problem
  • 36 views
  • Last reply by Bill_H

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I rarely use my desktop PC but when my wife or I open Thunderbird, my emails are deleted from my netbook, which also uses Thunderbird, and my tablet.

If I am away on business and require access to my emails, I cannot see any if my wife has checked Thunderbird at home.

I rarely use my desktop PC but when my wife or I open Thunderbird, my emails are deleted from my netbook, which also uses Thunderbird, and my tablet. If I am away on business and require access to my emails, I cannot see any if my wife has checked Thunderbird at home.

All Replies (4)

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Sounds like the Desktop is configured as POP and the laptop and tablet use IMAP. If you want to use multiple devices they should all use IMAP or tell the POP devices to leave the messages on the server.

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No, all are IMAP and are marked not to delete messages. Still investigating. Cheers

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In order for us to better investigate this issue you need to add a little more non-personal information.

Please add the troubleshooting information to your post To find the Troubleshooting information:

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  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.
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Info is as follows:

 Application Basics
   Name: Thunderbird
   Version: 38.4.0
   User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:38.0) Gecko/20100101 Thunderbird/38.4.0
   Profile Directory: Open Directory
             (Local drive)
   Application Build ID: 20151125201005
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory
 Mail and News Accounts
   account1:
     INCOMING: account1, , (imap) imap.netspace.net.au:143, plain, passwordCleartext
     OUTGOING: smtp.netspace.net.au:25, alwaysSTARTTLS, passwordCleartext, true
   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
 Extensions
   Messaging Menu and Unity Launcher integration, 1.3.1, true, messagingmenu@mozilla.com
 Important Modified Preferences
   Name: Value
     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     extensions.lastAppVersion: 38.4.0
     mail.openMessageBehavior.version: 1
     mailnews.database.global.datastore.id: 546df262-db32-46ff-b890-93e875fb365
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1450260181
     places.history.expiration.transient_current_max_pages: 101915
     plugin.importedState: true
     print.print_bgcolor: false
     print.print_bgimages: false
     print.print_colorspace: default
     print.print_downloadfonts: false
     print.print_evenpages: true
     print.print_in_color: true
     print.print_margin_bottom: 0.5
     print.print_margin_left: 0.5
     print.print_margin_right: 0.5
     print.print_margin_top: 0.5
     print.print_oddpages: true
     print.print_orientation: 0
     print.print_page_delay: 50
     print.print_paper_data: 0
     print.print_paper_height: 279.40
     print.print_paper_name: na_letter
     print.print_paper_size_type: 1
     print.print_paper_size_unit: 1
     print.print_paper_width: 215.90
     print.print_plex_name: default
     print.print_resolution_name: default
     print.print_scaling: 1.00
     print.print_shrink_to_fit: true
     print.print_to_file: false
     print.print_unwriteable_margin_bottom: 56
     print.print_unwriteable_margin_left: 25
     print.print_unwriteable_margin_right: 25
     print.print_unwriteable_margin_top: 25
 Graphics
     Adapter Description: NVIDIA Corporation -- GeForce GT 330M/PCIe/SSE2
     Vendor ID: NVIDIA Corporation
     Device ID: GeForce GT 330M/PCIe/SSE2
     Driver Version: 3.3.0 NVIDIA 340.96
     WebGL Renderer: false
     GPU Accelerated Windows: 0
     AzureCanvasBackend: cairo
     AzureSkiaAccelerated: 0
     AzureFallbackCanvasBackend: none
     AzureContentBackend: cairo
 JavaScript
 Incremental GC: 1
 Accessibility
   Activated: 0
   Prevent Accessibility: 0
 Library Versions
     Expected minimum version
     Version in use
     NSPR
     4.10.10
     4.10.10
     NSS
     3.19.2.1 Basic ECC
     3.19.2.1 Basic ECC
     NSS Util
     3.19.2.1
     3.19.2.1
     NSS SSL
     3.19.2.1 Basic ECC
     3.19.2.1 Basic ECC
     NSS S/MIME
     3.19.2.1 Basic ECC
     3.19.2.1 Basic ECC