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Firefox keeps crashing after uninstalling, deleting folders and profiles

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Hi All,

Please help me fix my firefox as its keep crashing each time I open it, I have uninstall it, delete the folders, delete the profiles and it still crashes every time I open it.

The crash report: AdapterDeviceID: 0x9460 AdapterDriverVersion: 8.970.100.3000 AdapterSubsysID: 02b41043 AdapterVendorID: 0x1002 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:43.0.1 AvailablePageFile: 3474837504 AvailablePhysicalMemory: 984461312 AvailableVirtualMemory: 3772661760 BlockedDllList: BreakpadReserveAddress: 43515904 BreakpadReserveSize: 67108864 BuildID: 20151216175450 CrashTime: 1450576430 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1450575323 Notes: AdapterVendorID: 0x1002, AdapterDeviceID: 0x9460, AdapterSubsysID: 02b41043, AdapterDriverVersion: 8.970.100.3000 DWrite? DWrite+ D2D1.1? D2D1.1- D2D? D2D1.1V? D2D1.1V- D2D+ D3D11 Layers? D3D11 Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 56 StartupTime: 1450576387 SystemMemoryUsePercentage: 77 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20151216175450","version":"43.0.1","vendor":"Mozilla","platformVersion":"43.0.1","xpcomAbi":"x86-msvc","hotfixVersion":null},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":4091,"virtualMaxMB":4096,"isWow64":true,"cpu":{"count":4,"cores":4,"vendor":"GenuineIntel","family":6,"model":30,"stepping":5,"l2cacheKB":256,"l3cacheKB":8192,"speedMHz":2664,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Windows_NT","version":"6.1","servicePackMajor":1,"servicePackMinor":0,"installYear":2012,"locale":"en-US"},"hdd":{"profile":{"model":"WDC WD8088AADS-00L5B1","revision":"01.01A01"},"binary":{"model":"WDC WD8088AADS-00L5B1","revision":"01.01A01"},"system":{"model":"WDC WD8088AADS-00L5B1","revision":"01.01A01"}},"gfx":{"D2DEnabled":true,"DWriteEnabled":true,"adapters":[{"description":"ATI Radeon HD 4800 Series","vendorID":"0x1002","deviceID":"0x9460","subsysID":"02b41043","RAM":1024,"driver":"aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64","driverVersion":"8.970.100.3000","driverDate":"7-3-2012","GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"d3d11","d3d11":{"status":"available","version":41216,"warp":false,"textureSharing":true,"blacklisted":false},"d2d":{"status":"available","version":"1.0"}}}},"settings":{"addonCompatibilityCheckEnabled":true,"blocklistEnabled":true,"isDefaultBrowser":true,"e10sEnabled":false,"telemetryEnabled":false,"isInOptoutSample":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":1048576,"browser.newtabpage.enhanced":true}},"profile":{"creationDate":16789},"addons":{"activeAddons":{},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"The default theme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"43.0.1","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":16789,"updateDay":16789},"activePlugins":[{"name":"Adobe Acrobat","version":"10.1.4.38","description":"Adobe PDF Plug-In For Firefox and Netscape 10.1.4","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":15548},{"name":"Adobe Acrobat","version":"10.1.4.38","description":"Adobe PDF Plug-In For Firefox and Netscape 10.1.4","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":15548},{"name":"RealPlayer(tm) G2 LiveConnect-Enabled Plug-In (32-bit) ","version":"6.0.12.450","description":"RealPlayer(tm) LiveConnect-Enabled Plug-In","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["audio/x-pn-realaudio-plugin"],"updateDay":14655},{"name":"RealPlayer Version Plugin","version":"6.0.12.448","description":"6.0.12.448","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/vnd.rn-realplayer-javascript"],"updateDay":14655},{"name":"Microsoft Office 2010","version":"14.0.4730.1010","description":"Office Authorization plug-in for NPAPI browsers","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-msoffice14"],"updateDay":14618},{"name":"Microsoft Office 2010","version":"14.0.4761.1000","description":"The plug-in allows you to open and edit files using Microsoft Office applications","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-sharepoint"],"updateDay":14692},{"name":"Silverlight Plug-In","version":"5.1.41105.0","description":"5.1.41105.0","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-silverlight","application/x-silverlight-2"],"updateDay":16743},{"name":"Java(TM) Platform SE 8 U31","version":"11.31.2.13","description":"Next Generation Java Plug-in 11.31.2 for Mozilla browsers","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-java-applet","application/x-java-bean","application/x-java-vm","application/x-java-applet;version=1.1.1","application/x-java-bean;version=1.1.1","application/x-java-applet;version=1.1","application/x-java-bean;version=1.1","application/x-java-applet;version=1.2","application/x-java-bean;version=1.2","application/x-java-applet;version=1.1.3","application/x-java-bean;version=1.1.3","application/x-java-applet;version=1.1.2","application/x-java-bean;version=1.1.2","application/x-java-applet;version=1.3","application/x-java-bean;version=1.3","application/x-java-applet;version=1.2.2","application/x-java-bean;version=1.2.2","application/x-java-applet;version=1.2.1","application/x-java-bean;version=1.2.1","application/x-java-applet;version=1.3.1","application/x-java-bean;version=1.3.1","application/x-java-applet;version=1.4","application/x-java-bean;version=1.4","application/x-java-applet;version=1.4.1","application/x-java-bean;version=1.4.1","application/x-java-applet;version=1.4.2","application/x-java-bean;version=1.4.2","application/x-java-applet;version=1.5","application/x-java-bean;version=1.5","application/x-java-applet;version=1.6","application/x-java-bean;version=1.6","application/x-java-applet;version=1.7","application/x-java-bean;version=1.7","application/x-java-applet;jpi-version=1.8.0_31","application/x-java-bean;jpi-version=1.8.0_31","application/x-java-vm-npruntime","application/x-java-applet;deploy=11.31.2","application/x-java-applet;javafx=8.0.31"],"updateDay":16461},{"name":"Java Deployment Toolkit 8.0.310.13","version":"11.31.2.13","description":"NPRuntime Script Plug-in Library for Java(TM) Deploy","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/java-deployment-toolkit"],"updateDay":16461},{"name":"iTunes Application Detector","version":"1.0.1.1","description":"iTunes Detector Plug-in","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/itunes-plugin"],"updateDay":16373},{"name":"Shockwave for Director","version":"12.2.2.172","description":"Adobe Shockwave for Director Netscape plug-in, version 12.2.2.172","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-director"],"updateDay":16758},{"name":"Shockwave Flash","version":"20.0.0.235","description":"Shockwave Flash 20.0 r0","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/x-shockwave-flash","application/futuresplash"],"updateDay":16778},{"name":"Unity Player","version":"4.6.4.63619","description":"Unity Player 4.6.4f1","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/vnd.unity"],"updateDay":16518},{"name":"Google Update","version":"1.3.29.1","description":"Google Update","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vnd.google.update3webcontrol.3","application/x-vnd.google.oneclickctrl.9"],"updateDay":16773}],"activeGMPlugins":{"gmp-gmpopenh264":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1},"gmp-eme-adobe":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1}},"activeExperiment":{},"persona":null}} Theme: classic/1.0 Throttleable: 1 TotalPageFile: 8578568192 TotalPhysicalMemory: 4290232320 TotalVirtualMemory: 4294836224 URL: about:home Vendor: Mozilla Version: 43.0.1 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 :

MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IP] : 2 : 3 :  
MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [UDP/IPv6] : 2 : 2 :  
MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
RSVP TCPv6 Service Provider : 2 : 1 :  
RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP UDPv6 Service Provider : 2 : 2 :  
RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD RfComm [Bluetooth] : 2 : 1 : 

useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Thanks

Hi All, Please help me fix my firefox as its keep crashing each time I open it, I have uninstall it, delete the folders, delete the profiles and it still crashes every time I open it. The crash report: AdapterDeviceID: 0x9460 AdapterDriverVersion: 8.970.100.3000 AdapterSubsysID: 02b41043 AdapterVendorID: 0x1002 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:43.0.1 AvailablePageFile: 3474837504 AvailablePhysicalMemory: 984461312 AvailableVirtualMemory: 3772661760 BlockedDllList: BreakpadReserveAddress: 43515904 BreakpadReserveSize: 67108864 BuildID: 20151216175450 CrashTime: 1450576430 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1450575323 Notes: AdapterVendorID: 0x1002, AdapterDeviceID: 0x9460, AdapterSubsysID: 02b41043, AdapterDriverVersion: 8.970.100.3000 DWrite? DWrite+ D2D1.1? D2D1.1- D2D? D2D1.1V? D2D1.1V- D2D+ D3D11 Layers? D3D11 Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 56 StartupTime: 1450576387 SystemMemoryUsePercentage: 77 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20151216175450","version":"43.0.1","vendor":"Mozilla","platformVersion":"43.0.1","xpcomAbi":"x86-msvc","hotfixVersion":null},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":4091,"virtualMaxMB":4096,"isWow64":true,"cpu":{"count":4,"cores":4,"vendor":"GenuineIntel","family":6,"model":30,"stepping":5,"l2cacheKB":256,"l3cacheKB":8192,"speedMHz":2664,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Windows_NT","version":"6.1","servicePackMajor":1,"servicePackMinor":0,"installYear":2012,"locale":"en-US"},"hdd":{"profile":{"model":"WDC WD8088AADS-00L5B1","revision":"01.01A01"},"binary":{"model":"WDC WD8088AADS-00L5B1","revision":"01.01A01"},"system":{"model":"WDC WD8088AADS-00L5B1","revision":"01.01A01"}},"gfx":{"D2DEnabled":true,"DWriteEnabled":true,"adapters":[{"description":"ATI Radeon HD 4800 Series","vendorID":"0x1002","deviceID":"0x9460","subsysID":"02b41043","RAM":1024,"driver":"aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64","driverVersion":"8.970.100.3000","driverDate":"7-3-2012","GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"d3d11","d3d11":{"status":"available","version":41216,"warp":false,"textureSharing":true,"blacklisted":false},"d2d":{"status":"available","version":"1.0"}}}},"settings":{"addonCompatibilityCheckEnabled":true,"blocklistEnabled":true,"isDefaultBrowser":true,"e10sEnabled":false,"telemetryEnabled":false,"isInOptoutSample":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":1048576,"browser.newtabpage.enhanced":true}},"profile":{"creationDate":16789},"addons":{"activeAddons":{},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"The default theme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"43.0.1","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":16789,"updateDay":16789},"activePlugins":[{"name":"Adobe Acrobat","version":"10.1.4.38","description":"Adobe PDF Plug-In For Firefox and Netscape 10.1.4","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":15548},{"name":"Adobe Acrobat","version":"10.1.4.38","description":"Adobe PDF Plug-In For Firefox and Netscape 10.1.4","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":15548},{"name":"RealPlayer(tm) G2 LiveConnect-Enabled Plug-In (32-bit) ","version":"6.0.12.450","description":"RealPlayer(tm) LiveConnect-Enabled Plug-In","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["audio/x-pn-realaudio-plugin"],"updateDay":14655},{"name":"RealPlayer Version Plugin","version":"6.0.12.448","description":"6.0.12.448","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/vnd.rn-realplayer-javascript"],"updateDay":14655},{"name":"Microsoft Office 2010","version":"14.0.4730.1010","description":"Office Authorization plug-in for NPAPI browsers","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-msoffice14"],"updateDay":14618},{"name":"Microsoft Office 2010","version":"14.0.4761.1000","description":"The plug-in allows you to open and edit files using Microsoft Office applications","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-sharepoint"],"updateDay":14692},{"name":"Silverlight Plug-In","version":"5.1.41105.0","description":"5.1.41105.0","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-silverlight","application/x-silverlight-2"],"updateDay":16743},{"name":"Java(TM) Platform SE 8 U31","version":"11.31.2.13","description":"Next Generation Java Plug-in 11.31.2 for Mozilla browsers","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-java-applet","application/x-java-bean","application/x-java-vm","application/x-java-applet;version=1.1.1","application/x-java-bean;version=1.1.1","application/x-java-applet;version=1.1","application/x-java-bean;version=1.1","application/x-java-applet;version=1.2","application/x-java-bean;version=1.2","application/x-java-applet;version=1.1.3","application/x-java-bean;version=1.1.3","application/x-java-applet;version=1.1.2","application/x-java-bean;version=1.1.2","application/x-java-applet;version=1.3","application/x-java-bean;version=1.3","application/x-java-applet;version=1.2.2","application/x-java-bean;version=1.2.2","application/x-java-applet;version=1.2.1","application/x-java-bean;version=1.2.1","application/x-java-applet;version=1.3.1","application/x-java-bean;version=1.3.1","application/x-java-applet;version=1.4","application/x-java-bean;version=1.4","application/x-java-applet;version=1.4.1","application/x-java-bean;version=1.4.1","application/x-java-applet;version=1.4.2","application/x-java-bean;version=1.4.2","application/x-java-applet;version=1.5","application/x-java-bean;version=1.5","application/x-java-applet;version=1.6","application/x-java-bean;version=1.6","application/x-java-applet;version=1.7","application/x-java-bean;version=1.7","application/x-java-applet;jpi-version=1.8.0_31","application/x-java-bean;jpi-version=1.8.0_31","application/x-java-vm-npruntime","application/x-java-applet;deploy=11.31.2","application/x-java-applet;javafx=8.0.31"],"updateDay":16461},{"name":"Java Deployment Toolkit 8.0.310.13","version":"11.31.2.13","description":"NPRuntime Script Plug-in Library for Java(TM) Deploy","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/java-deployment-toolkit"],"updateDay":16461},{"name":"iTunes Application Detector","version":"1.0.1.1","description":"iTunes Detector Plug-in","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/itunes-plugin"],"updateDay":16373},{"name":"Shockwave for Director","version":"12.2.2.172","description":"Adobe Shockwave for Director Netscape plug-in, version 12.2.2.172","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-director"],"updateDay":16758},{"name":"Shockwave Flash","version":"20.0.0.235","description":"Shockwave Flash 20.0 r0","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/x-shockwave-flash","application/futuresplash"],"updateDay":16778},{"name":"Unity Player","version":"4.6.4.63619","description":"Unity Player 4.6.4f1","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/vnd.unity"],"updateDay":16518},{"name":"Google Update","version":"1.3.29.1","description":"Google Update","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vnd.google.update3webcontrol.3","application/x-vnd.google.oneclickctrl.9"],"updateDay":16773}],"activeGMPlugins":{"gmp-gmpopenh264":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1},"gmp-eme-adobe":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1}},"activeExperiment":{},"persona":null}} Theme: classic/1.0 Throttleable: 1 TotalPageFile: 8578568192 TotalPhysicalMemory: 4290232320 TotalVirtualMemory: 4294836224 URL: about:home Vendor: Mozilla Version: 43.0.1 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IP] : 2 : 3 : MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [UDP/IPv6] : 2 : 2 : MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll RSVP TCPv6 Service Provider : 2 : 1 : RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll RSVP UDPv6 Service Provider : 2 : 2 : RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD RfComm [Bluetooth] : 2 : 1 : useragent_locale: en-US This report also contains technical information about the state of the application when it crashed. Thanks

Chosen solution

thanks all for your helpful input, all of a sudden it was work again.

Read this answer in context 1

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/47.0.2526.106 Safari/537.36

More Information

FredMcD
  • Top 10 Contributor
4306 solutions 60424 answers

Helpful Reply

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. Is the problem still there?

While still in Safe Mode,

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29

If you can't get Firefox to open, you will have to do this the hard way. https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted

Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

Copy the last 5-7 Recent File Names in the folder. Post the information in the reply box below.

Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac=Options)'' ''' key, and then starting Firefox. Is the problem still there? While still in Safe Mode, In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it and select '''Submit'''. '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.''' Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in. ;[[Image:aboutcrashesFx29|width=500]] ----------------- If you can't get Firefox to open, you will have to do this the hard way. '''https://support.mozilla.org/en-US/kb/mozillacrashreporter''' Open the file browser / explorer on your computer. '''Note:''' You may have to enable '''Show Hidden Folders / Files.''' Enter this in the address bar; '''Windows:''' %APPDATA%\Mozilla\Firefox\Crash Reports\submitted '''Win 7/Vista:''' C:\Users\'''<username>'''\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted '''Win XP/2000:''' C:\Documents and Settings\'''<username>'''\Application Data\Mozilla\Firefox\Crash Reports\submitted '''Mac OS:''' /Users/'''<username>'''/Library/Application Support/Firefox/Crash Reports/submitted '''Linux:''' /home/'''<username>'''/.mozilla/firefox/Crash Reports/submitted Copy the last '''5-7 Recent File Names''' in the folder. Post the information in the reply box below.

Helpful Reply

thanks for the guide FredMcD, please see attached.

I did it quickly before it crashes, i still dunno why it keeps crashing ...

Hope you can help me fix my firefox.

thanks once again.

thanks for the guide FredMcD, please see attached. I did it quickly before it crashes, i still dunno why it keeps crashing ... Hope you can help me fix my firefox. thanks once again.

Modified by huss48

FredMcD
  • Top 10 Contributor
4306 solutions 60424 answers

Product Firefox Version 43.0.1 Build ID 20151216175450 Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1

bp-49eb8a41-9403-43e6-a7c2-184542151221

Signature RtlpCreateSplitBlock

atidxx32.dll = Advanced Micro Devices = Check this link;
http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64 ++++++++++++++++++++++++++++++++++++ bp-b16599e7-107c-4b3d-960c-e57182151221

Signature d2d1.dll ++++++++++++++++++++++++++++++++++++ bp-5ebc1225-6166-4c7a-82d5-3dcc42151220

Signature RtlpLowFragHeapFree

atidxx32.dll = Advanced Micro Devices


See if the above link helps.

Product Firefox Version 43.0.1 Build ID 20151216175450 Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1 bp-49eb8a41-9403-43e6-a7c2-184542151221 Signature RtlpCreateSplitBlock atidxx32.dll = Advanced Micro Devices = '''Check this link;'''<br>http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64 ++++++++++++++++++++++++++++++++++++ bp-b16599e7-107c-4b3d-960c-e57182151221 Signature d2d1.dll ++++++++++++++++++++++++++++++++++++ bp-5ebc1225-6166-4c7a-82d5-3dcc42151220 Signature RtlpLowFragHeapFree atidxx32.dll = Advanced Micro Devices -------------- See if the above link helps.

Question owner

Hi FredMcD,

I have install the AMD driver and it still the same problem.

Do you know what is wrong with my mozilla firefox ?

Here is my latest crash report ID (if need):

bp-7bed7c6a-6f88-4cef-8140-610842151222

Thanks

Hi FredMcD, I have install the AMD driver and it still the same problem. Do you know what is wrong with my mozilla firefox ? Here is my latest crash report ID (if need): bp-7bed7c6a-6f88-4cef-8140-610842151222 Thanks
FredMcD
  • Top 10 Contributor
4306 solutions 60424 answers

Signature RtlpLowFragHeapFree

atidxx32.dll = Advanced Micro Devices


I've called the big guys to help you. Good luck.

Signature RtlpLowFragHeapFree atidxx32.dll = Advanced Micro Devices ----------------- I've called the big guys to help you. Good luck.

Question owner

Thanks, hope to hear from you soon.

Thanks, hope to hear from you soon.
guigs 1072 solutions 11697 answers

I would not be an expert here, however have you tried to start Firefox with a new profile from the Profile Manager command?

I would not be an expert here, however have you tried to start Firefox with a new profile from the Profile Manager command? *[[Use the Profile Manager to create and remove Firefox profiles]]

Chosen Solution

thanks all for your helpful input, all of a sudden it was work again.

thanks all for your helpful input, all of a sudden it was work again.
FredMcD
  • Top 10 Contributor
4306 solutions 60424 answers

It could have been a corrupt file that was overwritten.

It could have been a corrupt file that was overwritten.