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Selecting "print" in Outlook on Firefox causes "save file" to open up; doesn't do this on Internet Explorer & didn't use to on Firefox - why now & how to fix it

needtokno
needtokno

While on Firefox and in Outlook email, when I select print, instead of printing, a dialog box appears asking me to save the file. It never has done this before. I tried printing several emails & it went to "save file" every time. So, I tried saving the file. When I then pulled up the save file, it would not let me "open" the file to then try and "print" it - it only asked me to "save" it again. I, then, exited Firefox and opened up Internet Explorer and went into Outlook to try and print my emails there and it let me print my emails. I, then, updated Firefox (which I needed to do) and tried printing my Outlook emails while in Firefox; but, I still got the same "no print"/"save file" response that was troubling me before the update. Help me, please.

While on Firefox and in Outlook email, when I select print, instead of printing, a dialog box appears asking me to save the file. It never has done this before. I tried printing several emails & it went to "save file" every time. So, I tried saving the file. When I then pulled up the save file, it would not let me "open" the file to then try and "print" it - it only asked me to "save" it again. I, then, exited Firefox and opened up Internet Explorer and went into Outlook to try and print my emails there and it let me print my emails. I, then, updated Firefox (which I needed to do) and tried printing my Outlook emails while in Firefox; but, I still got the same "no print"/"save file" response that was troubling me before the update. Help me, please.

Chosen solution

When you do { Ctrl + P } is your printer selected at the top where it says Printer - Name? If not, select the the Printer you want to use.

And to the right of that and down a bit - is Print to file check-marked? If so, remove the check-mark.

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All Replies (1)

the-edmeister
the-edmeister
  • Moderator

Chosen Solution

When you do { Ctrl + P } is your printer selected at the top where it says Printer - Name? If not, select the the Printer you want to use.

And to the right of that and down a bit - is Print to file check-marked? If so, remove the check-mark.