Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

i can't open zip files

  • 11 replies
  • 2 have this problem
  • 40 views
  • Last reply by jscher2000

more options

Whenever I receive zip files through emails I cannot open them ...... PLEASE explain in layman's terms as I have read some of the other answers and have no idea what anyone is talking about.........

Thanx

All Replies (11)

more options

How or where are you opening those files? Do you have a zip program installed?

more options

opening usually in emails ..... when i click on it, it tells me i don't have the zip thing....

more options

Look for a good free program. http://download.cnet.com/s/unzip/ Note: "Free to try" means a free trial, then you must pay for it.

more options

Windows Explorer should be able to open a ZIP archive for exploring the files in it. Make sure that the file has the proper .zip file extension. You should always download programs from the website of its creator to be sure to get the latest version.

more options

The free, open-source program 7-zip should be able to handle nearly any kind of archive file attachment you might receive.

http://www.7-zip.org/

After installing 7-zip, when accessing a zip attachment:

If you get an Open/Save/Cancel dialog when clicking a zip attachment, you can choose 7-zip there.

Note: If you get a pop-up saying the attachment has a SETUP file or is a program and do you want to install it, CANCEL. No one should be emailing you executable programs in the form of a zip archive without telling you in advance. In nearly every case, an unexpected installer is malware distributed in a phishing email.

If your Firefox saves the attachment automatically instead of giving you the Open/Save/Cancel dialog, then:

  • After Firefox completes the download, click the blue arrow on the toolbar to open the recent downloads list
  • Click the icon on the right side which looks like a file folder -- this will open Windows Explorer and highlight the downloaded file
  • Right-click the file and use the 7-zip menu item(s) to open the zip file

Modified by jscher2000

more options

done all that, still no go......

more options

What do you mean? What happens? What program are you using?

more options

This is the message I keep receiving when trying to open any .zip file......

Adobe Acrobat Reader DC could not open ‘…………………………… .zip’ because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn’t correctly decoded).

more options

If the file is packed in a ZIP archive then you need to open the archive and save the stored PDF file to your hard drive before opening the file in the Adobe Reader. If the file is not a ZIP archive, but has the wrong file extension then you will have to rename the file before you open the file with the Adobe Reader.

more options

STILL nothing..........................is there another free zip thing i can download...thanx

more options

Could you review the situation in detail? For example:

  • If you double-click the ZIP file, what happens? Adobe Reader should not try to open it; that would be a mistaken association. Cancel that if it happens.
    • If the file associate is not between the ZIP file and 7-zip, try right-clicking the file and using the 7-zip context menu items to open the archive in 7-zip. Do you have those items? Does it work?

Any luck so far?