Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Outlook works on work computer but not on home.

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

more options

I use Firefox on both my home and work computers. At work, I can access our portal and check my Outlook webmail via Firefox. However, at home, I can open Outlook but I cannot open emails. I cannot double click on them. I was able to up until about a week ago and no longer can.

All Replies (3)

more options

Are you still logged in on the work computer? Some web sites only allow one active link for any account.


Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.

more options

I tried that and it did not work. I am not logged in at work. It worked just fine until about a week ago, and I can log in and read my email using chrome.

more options

What protection programs are you using? As a test, disable them.