Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I have to continously move my cursor in Firefox for pages to load. Has been going on for over a year. My Firefox software is up to date.

  • 4 replies
  • 1 has this problem
  • 7 views
  • Last reply by alan_r

more options

If I don't move my cursor, Firefox and web pages will not load.

If I don't move my cursor, Firefox and web pages will not load.

All Replies (4)

more options

Security Issue: Update your Flash Player Version 19.0.0.245
https://www.adobe.com/products/flashplayer/distribution3.html
Note: Windows users should download the ‘’’active_x’’’ for “Internet Explorer,” and the ‘’’plugin’’’ for “Plugin-based browsers” (like Firefox).

Note: Edge on Win10 does not use ActiveX version but its own Flash.

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration


Separate Issue; Your System Details shows;

Installed Plug-ins

Adobe PDF Plug-In For Firefox and Netscape 10.1.9 Adobe PDF Plug-In For Firefox and Netscape 10.1.16
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.

Adobe PDF Plug-In For Firefox and Netscape: Adobe Reader Version 2015.009.20069 Note: McAfee Security is offered in the download.

more options

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?

more options

In past threads, this problem has been linked to malware. Our support article lists free cleaning programs other Firefox users have found helpful: Troubleshoot Firefox issues caused by malware.

more options

Your MindSpark Toolbar is a well-known trouble maker. Google for information and removal advice.