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firefox quits responding halfway through loading a page using Windows 10

  • 8 replies
  • 4 have this problem
  • Last reply by Thrasher70

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I've tried both version 40 and 42. Every time I try to load a webpage, Firefox quits responding part way through. I've gone through add-ons. I went through all the help articles and nothing worked. The problem started after installing Windows 10 and often happens on Politico and Fox News. I have tried uninstalling and reinstalling. After the uninstall I scanned the registry with ccleaner

Chosen solution

I think I got it fixed. When I started it tonight I was given the option to refresh Firefox. After doing this, everything seems to be working properly. Thanks

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All Replies (8)

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Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?

Start your Computer in safe mode with networking. Then start Firefox. Try Safe web sites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia

Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.

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The problem persists in both types of save modes. About:support gives the following information: Application Basics

Name: Firefox Version: 42.0 Build ID: 20151029151421 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:42.0) Gecko/20100101 Firefox/42.0 Multiprocess Windows: 0/1 (default: false) Safe Mode: false

Crash Reports for the Last 3 Days

Report ID: bp-747d4ff2-56c6-49ee-a6de-85a372151112 Submitted: 15 hours ago

Report ID: bp-0e9960a0-7dbd-4ff1-a6be-8cf7f2151112 Submitted: 15 hours ago

All Crash Reports


Name: AVG PrivacyFix Version: 5.0.4 Enabled: true ID: {7CA9CF31-1C73-46CD-8377-85AB71EA771F}

Name: PrivacyChoice TrackerBlock Version: 2.2.1-signed Enabled: true ID:

Name: New Tab by Yahoo Version: 1.3.0 Enabled: false ID: jid1-G80Ec8LLEbK5fQ@jetpack


Adapter Description: NVIDIA GeForce GTX 970 Adapter Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um Adapter RAM: 4095 Asynchronous Pan/Zoom: none Device ID: 0x13c2 Direct2D Enabled: true DirectWrite Enabled: true (10.0.10240.16430) Driver Date: 8-25-2015 Driver Version: GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC) Subsys ID: 31601462 Supports Hardware H264 Decoding: true Vendor ID: 0x10de WebGL Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 970 Direct3D11 vs_5_0 ps_5_0) windowLayerManagerRemote: true AzureCanvasBackend: direct2d 1.1 AzureContentBackend: direct2d 1.1 AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Important Modified Preferences

accessibility.typeaheadfind: true accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 2 0 true browser.places.smartBookmarksVersion: 7 browser.sessionstore.restore_on_demand: false browser.sessionstore.upgradeBackup.latestBuildID: 20151029151421 browser.startup.homepage:| browser.startup.homepage_override.buildID: 20151029151421 browser.startup.homepage_override.mstone: 42.0 browser.tabs.loadInBackground: false browser.tabs.warnOnClose: false browser.tabs.warnOnOpen: false browser.urlbar.suggest.history: false dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 42.0 font.internaluseonly.changed: true gfx.direct3d.last_used_feature_level_idx: 0 gfx.driver-init.appVersion: 42.0 gfx.driver-init.deviceID: 0x13c2 gfx.driver-init.driverVersion: gfx.driver-init.feature-d2d: true gfx.driver-init.feature-d3d11: true gfx.driver-init.status: 2 media.gmp-eme-adobe.enabled: false media.gmp-eme-adobe.lastUpdate: 1442557176 media.gmp-eme-adobe.version: 13 media.gmp-gmpopenh264.enabled: false media.gmp-gmpopenh264.lastUpdate: 1431931020 media.gmp-gmpopenh264.version: 1.4 media.gmp-manager.buildID: 20151029151421 media.gmp-manager.lastCheck: 1447349679 media.hardware-video-decoding.failed: false network.auth.allow-subresource-auth: 2 network.cookie.cookieBehavior: 3 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1447165784 places.history.enabled: false places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.flash: 1 plugin.state.npbrowserplugin: 0 plugin.state.npdeployjava: 0 plugin.state.npglance: 0 plugin.state.npgoogleupdate: 0 plugin.state.npintelwebapiipt: 2 plugin.state.npintelwebapiupdater: 2 plugin.state.npitunes: 0 plugin.state.npnv3dv: 0 plugin.state.npnv3dvstreaming: 0 plugin.state.nppdf: 2 plugin.state.npvlc: 0 print.printer_Bullzip_PDF_Printer.print_bgcolor: false

print.printer_HP_Photosmart_C5100_series.print_bgcolor: false

privacy.cpd.sessions: false privacy.donottrackheader.enabled: true privacy.sanitize.migrateClearSavedPwdsOnExit: true privacy.sanitize.migrateFx3Prefs: true privacy.sanitize.sanitizeOnShutdown: true privacy.sanitize.timeSpan: 0 storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1446206808

Important Locked Preferences


Incremental GC: true


Activated: false Prevent Accessibility: 0

Library Versions

NSPR Expected minimum version: 4.10.10 Version in use: 4.10.10

NSS Expected minimum version: 3.19.4 Basic ECC Version in use: 3.19.4 Basic ECC

NSSSMIME Expected minimum version: 3.19.4 Basic ECC Version in use: 3.19.4 Basic ECC

NSSSSL Expected minimum version: 3.19.4 Basic ECC Version in use: 3.19.4 Basic ECC

NSSUTIL Expected minimum version: 3.19.4 Version in use: 3.19.4

Experimental Features

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I removed most of the printer information because the report was too large

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bp-0e9960a0-7dbd-4ff1-a6be-8cf7f2151112 Signature OOM | small

Attention Sumo's there are 30 related bug reports Many about OOM

Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation +++++++++++++++++++++++++++++++++++++++ bp-747d4ff2-56c6-49ee-a6de-85a372151112 Signature shutdownhang

Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation

check this:

  • see if there are updates for your graphics drive drivers

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

  • disable hardware acceleration in the Flash plugin See also:

Firefox uses too much memory (RAM) - How to fix This article describes how to make Firefox use less memory to make it run faster and prevent crashes.

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Tried the above and still have the same problem

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Please post a public link to that page. I've called the big guys to help you. Good luck.

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Create a new profile as a test to check if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.

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Chosen Solution

I think I got it fixed. When I started it tonight I was given the option to refresh Firefox. After doing this, everything seems to be working properly. Thanks