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Webex meetings will not start in version 41.0.2

  • 5 replies
  • 4 have this problem
  • 5772 views
  • Last reply by FredMcD

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when i attempt to join a webex meeting, i get to the "starting webex" page but it just swirls and does not connect me to the webex meeting. I have to click on the special "having problems" link, download it and then enter the meeting from the download. I attend a LOT of webex meeting and this problem only started after the last firefox update (v41.0.2).

Chosen solution

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.

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All Replies (5)

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Chosen Solution

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.

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Hello Fred,

Thank you so much for responding. I just wanted to let you know that the Safe Mode step is the one that worked. In this mode I was asked to run an activex that was not asked for in the regular mode.

Thanks!

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Are you now able to run in normal mode?

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Hello Fred... Yes. I am running Firefox in regular mode now. Once that activex was initiated and I chose to always allow it for the site, everything seems fine. Thanks again for your support!!

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Glad to help. Safe surfing.