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For the past 3 days, when I try to use email, it opens, but when I click on any email, it freezes then later says not responding.

  • 4 replies
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  • Last reply by DonniT

DonniT
DonniT
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Starting 3 days ago, when I have been unable to use email on my laptop. I open it, and it all displays, but when I try to click on anything, it just spins. After awhile, it says it is not responding. I have tried waiting forever, rebooting, hard starts, etc. My other internet works just fine. I can access email on my phone. I use Windows 10, and my anti-virus is Webroot. I have talked with other people having the same problem!

Starting 3 days ago, when I have been unable to use email on my laptop. I open it, and it all displays, but when I try to click on anything, it just spins. After awhile, it says it is not responding. I have tried waiting forever, rebooting, hard starts, etc. My other internet works just fine. I can access email on my phone. I use Windows 10, and my anti-virus is Webroot. I have talked with other people having the same problem!

All Replies (4)

christ1
christ1
  • Top 25 Contributor
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Try to start *Windows* in safe mode with networking enabled.

Still in Windows safe mode, start Thunderbird in safe mode.

- https://support.mozilla.org/en-US/kb/safe-mode

Does the problem go away?

DonniT
DonniT Question owner
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I am trying your advice but can't seem to restart safe mode with networking enabled

Matt
Matt
  • Top 10 Contributor
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try the instructions here for W10 safe mode. http://www.7tutorials.com/4-ways-boot-safe-mode-windows-10 I have not seen anyone come back and complain. So I assume they work

DonniT
DonniT Question owner
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Hasn't changed anything for me. I have been unable to launch safe mode with networking. When I am in safe mode, can't access anything. I have repeatedly tried the tutorials. Thinking it's time to get a pro's help