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Unity web player causing Firefox to become unresponsive

Posted

I installed the unity web player plugin ages ago, to play online games, but since earlier today, Firefox becomes unresponsive (or occasionally, Unity crashes) when trying to play those games. I never had this problem before. I have restarted my computer, I have tried opening firefox in safe mode, I have done a virus scan, and I've tried reinstalled both firefox and unity, and my problem still persists. I have no idea what I can do to fix the problem.

I installed the unity web player plugin ages ago, to play online games, but since earlier today, Firefox becomes unresponsive (or occasionally, Unity crashes) when trying to play those games. I never had this problem before. I have restarted my computer, I have tried opening firefox in safe mode, I have done a virus scan, and I've tried reinstalled both firefox and unity, and my problem still persists. I have no idea what I can do to fix the problem.

Additional System Details

Installed Plug-ins

  • Creative Cloud Desktop Plugin.v_3_0_0_0
  • GEPlugin
  • Google Update
  • Intel web components updater - Installs and updates the Intel web components
  • Intel web components for Intel® Identity Protection Technology
  • Next Generation Java Plug-in 11.60.2 for Mozilla browsers
  • NPWLPG
  • Shockwave Flash 19.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.1.3.153
  • Skype Web Plugin 7.6.0.295
  • Unity Player 5.2.0f3
  • WildTangent Games App V2 Presence Detector

Application

  • Firefox 41.0.1
  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:41.0) Gecko/20100101 Firefox/41.0
  • Support URL: https://support.mozilla.org/1/firefox/41.0.1/WINNT/en-US/

Extensions

  • Adblock Plus 2.6.11 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Australis Small Icons 1.0.1-signed (australissmall@icons.com)
  • Beyond Australis 1.3.1 (thefoxonlybetter@quicksaver)
  • Bookmark Autohider 0.1.8.0.1-signed (bookmarkhider@exi.name)
  • Classic Theme Restorer 1.4.0 (ClassicThemeRestorer@ArisT2Noia4dev)
  • Custom Tab Width 1.0.1.1-signed (tab-width@design-noir.de)
  • Download Status Bar 12.3.0.1-signed ({6c28e999-e900-4635-a39d-b1ec90ba0c0f})
  • FEBE 8.7.1-signed ({4BBDD651-70CF-4821-84F8-2B918CF89CA3})
  • FindBar Tweak 2.1 (fbt@quicksaver)
  • Ghostery 5.4.8.1 (firefox@ghostery.com)
  • Google Image Search 1.15.1-signed ({73007fef-a6e0-47d3-b4e7-dfc116ed6f65})
  • Greasemonkey 3.4.1 ({e4a8a97b-f2ed-450b-b12d-ee082ba24781})
  • Hide BookmarksBar 3.3.1-signed ({311ece6e-ea6a-442f-a02a-a362e561d892})
  • Imgur Cyber Giraffe 0.2.1-signed (jid1-5wvbQHt1fXouVQ@jetpack)
  • NewScrollbars (aka NoiaScrollbars) 1.2.4 (NoiaScrollbars@ArisT2_Noia4dev)
  • Noise Control 17 (jid1-hUBct1DNfZQIeQ@jetpack)
  • Open Bookmarks in New Tab 0.1.2012122901.1-signed (openbookmarkintab@piro.sakura.ne.jp)
  • Open Image In New Tab 1.1.1-signed (imagetab@next.gen.nz)
  • Stylish 2.0.2.1-signed ({46551EC9-40F0-4e47-8E18-8E5CF550CFB8})
  • WOT 20150708 ({a0d7ccb3-214d-498b-b4aa-0e8fda9a7bf7})
  • YouTube Unblocker 0.6.17 (youtubeunblocker@unblocker.yt)
  • YouTube™ HD Plus 1.2.0 (jid1-wkCmfgboni3B1Q@jetpack)
  • YouTube™ Panel 0.1.1 (jid1-f4wTmAQyu5AuFl@jetpack)
  • Zoom Page 13.8 (zoompage@DW-dev)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics 4000
  • adapterDescription2:
  • adapterDeviceID: 0x0166
  • adapterDeviceID2:
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 1854103c
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: False
  • directWriteVersion: 10.0.10240.16430
  • driverDate: 7-10-2015
  • driverDate2:
  • driverVersion: 10.18.10.4252
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • supportsHardwareH264: False
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4223 solutions 58930 answers

Go to the Unity web site and download the current full installer.


check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

Go to the Unity web site and download the current full installer. ---------------- check this: * see if there are updates for your graphics drive drivers '''https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration''' * disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later) '''https://forums.adobe.com/message/4468493#TemporaryWorkaround''' * disable hardware acceleration in the Flash plugin '''https://forums.adobe.com/thread/891337''' See also: * '''http://kb.mozillazine.org/Flash#Troubleshooting'''

Question owner

None of this seems to have solved my problem, unfortunately. And I'm not really sure what you mean when you say download the full installer. as far as I can tell, there's only one way to download the plugin. If there's something I'm missing (which I'm sure there is) I'd appreciate a link.

None of this seems to have solved my problem, unfortunately. And I'm not really sure what you mean when you say download the full installer. as far as I can tell, there's only one way to download the plugin. If there's something I'm missing (which I'm sure there is) I'd appreciate a link.
FredMcD
  • Top 10 Contributor
4223 solutions 58930 answers

Download the full installer. It should install the plugin.

Download the full installer. It should install the plugin.

Question owner

FredMcD said

Download the full installer. It should install the plugin.

As I said, I don't know what you mean. As far as I'm aware, the only way to intall the plugin is the way I've already done. If there's another way, I'd appreciate a link. Thanks.

''FredMcD [[#answer-791906|said]]'' <blockquote> Download the full installer. It should install the plugin. </blockquote> As I said, I don't know what you mean. As far as I'm aware, the only way to intall the plugin is the way I've already done. If there's another way, I'd appreciate a link. Thanks.
FredMcD
  • Top 10 Contributor
4223 solutions 58930 answers
http://unity-web-player.en.softonic.com/