Ken Please stop creating new questions as the conversation is all over the place. You asked this same question 3 times in 3 separate questions in only a couple of hours.: Once is only required, unless more than a week has expired with no responses. Today at 5:26 AM. https://support.mozilla.org/en-US/questions/1087358 Today at 7:36 AM https://support.mozilla.org/en-US/questions/1087361 Today at 10:45 AM - this question.

Please keep all responses in this question from now onwards.

I asked you to paste the text of your settings. That would be easier to review than a load of screenshots. And I wouldn't have asked you or expected you to share your email address with us.

Why did you rename "Local Folders" to "gmail"? Users do this and I don't know what they're trying to achieve.

What firewalls or security software do you use?

re :I was asked to include screenshots of my settings.

But you did not follow the instructions and therefore did not post all the requested information. So, most information is not included. Only the first two images have some information, but it is not known whether one relates to the other.

I can see that you have changed 'Local Folders' special account name to 'gmail'.

I can see that you have created two gmail accounts. As both have a 'Synchronization & Storage' section, they both must be IMAP mail accounts. I can see details of one of your default gmail smtp server settings which I'm presuming is used by the second one in the list which shows the email address as account name. The email address of the second mail account matches the username in the default smtp server, but it is not possible to know if the second gmail account is actually using it.

Can you please post the following information.

1: Confirm that each mail account is using a different gmail email address.

2. re: the top gmail account select the top mail account name in left pane look bottom right for - 'outgoing Server (SMTP)'

• Confirm it using this outgoing smtp server - kenwray1943 - smtp.gmail.com
• Confirm the email address of the top listed gmail account is used as the Username in the outgoing smtp server.

3: re; second gmail mail account select the second mail account name in left pane look bottom right for - 'outgoing Server (SMTP)'

• Confirm it using this smtp server - 'Google Mail - smtp.gmail.com (default)'

4: In Thunderbird:

• Help > Troubleshooting Information
• click on 'copy text to clipboard'
• In this forum question, right click in a 'Post a Reply' text box and select 'Paste'.
• Click on 'Post reply' button.

How do I remove the second email account? This being in my account is confusing. Not only to me but likely to Thunderbird as well.

By the way, thanks for "teaching me the ropes." From now on, instead f creating a new question I will use a reply, as I am doing now.

Sorry. I'm in learning mode.

Thanks. Ken[kenwray1943@gmail.com

PS There are no viewable instructions available for how to correctly use the "Ask a question program. Please look into this to help keep your customers from making my errors and more. Thanks.

I'm sorry for the confusion. I plead ignorance. I'm learning as I go.

Suggestion: It would be helpful to all concerned if a set of user instructions were to be provided to the "Ask a question" program users. Please look into this. Would be very helpful, at least to me.

Answer to your question about my anti-malware software: I didn't think to tell you that I use AVG Internet Security. My secondary is Malwarebytes Pro.

I recently using Windows Live Mail and Microsoft Outlook as email clients. These anti-malware programs never have given me a problem.

If you need any more information, I'll be happy to oblige. Thanks.

RE: I cannot send an email. Hangs up and times-out.

I have successfully removed the duplicate email account. Awww! Much better.

When posting a problem, how would I paste the text of my settings? Of course, I do know how to take screenshots, as you know. (Sorry).

The "Gmail" folder has been corrected to show "Local Folders."

Again, I use AVG Internet Security as my prime security software. I also use Malwarebytes Professional as my secondary, as my local techie recommended. These haven't given me a problem through long-time usage.

I was asked to send my account troubleshooting information as follows:

Application Basics

   Name: Thunderbird
   Version: 38.3.0
   User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.3.0
   Profile Folder: Show Folder

             (Local drive)
   Application Build ID: 20150928051427
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory

 Mail and News Accounts
   account1:
     INCOMING: account1, , (imap) imap.gmail.com:993, SSL, OAuth2
     OUTGOING: smtp.gmail.com:465, SSL, OAuth2, true

   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

 Crash Reports

 Extensions
   Add-ons Button, 1.1.2, true, addons-single@codefisher.org
   Check Domain, 1.3.1, true, checkdomain@karakawa.com
   ImportExportTools, 3.2.4.1, true, {3ed8cc52-86fc-4613-9026-c1ef969da4c3}
   Secure Addressing, 1.6, true, secure-addressing@matsuba.net

 Important Modified Preferences

   Name: Value

     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     extensions.lastAppVersion: 38.3.0
     font.minimum-size.x-western: 12
     font.name.monospace.el: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: A Cut Above The Rest
     font.name.serif.el: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     gfx.direct2d.disabled: false
     gfx.direct3d.last_used_feature_level_idx: 0
     layers.acceleration.disabled: false
     mail.openMessageBehavior.version: 1
     mail.winsearch.enable: true
     mail.winsearch.firstRunDone: true
     mail.winsearch.global_reindex_time: 1444005757
     mailnews.database.global.datastore.id: 4c597b5b-e462-4c26-9835-e852bbf9043
     mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
     network.cookie.cookieBehavior: 3
     network.cookie.lifetimePolicy: 2
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1444108432
     places.history.expiration.transient_current_max_pages: 85671
     plugin.importedState: true
     print.printer_HP_Deskjet_3510_series_(Network).print_bgcolor: false
     print.printer_HP_Deskjet_3510_series_(Network).print_bgimages: false
     print.printer_HP_Deskjet_3510_series_(Network).print_evenpages: true
     print.printer_HP_Deskjet_3510_series_(Network).print_footercenter:
     print.printer_HP_Deskjet_3510_series_(Network).print_footerleft: &PT
     print.printer_HP_Deskjet_3510_series_(Network).print_footerright: &D
     print.printer_HP_Deskjet_3510_series_(Network).print_headercenter:
     print.printer_HP_Deskjet_3510_series_(Network).print_headerleft: &T
     print.printer_HP_Deskjet_3510_series_(Network).print_headerright: &U
     print.printer_HP_Deskjet_3510_series_(Network).print_in_color: true
     print.printer_HP_Deskjet_3510_series_(Network).print_margin_bottom: 0.5
     print.printer_HP_Deskjet_3510_series_(Network).print_margin_left: 0.5
     print.printer_HP_Deskjet_3510_series_(Network).print_margin_right: 0.5
     print.printer_HP_Deskjet_3510_series_(Network).print_margin_top: 0.5
     print.printer_HP_Deskjet_3510_series_(Network).print_oddpages: true
     print.printer_HP_Deskjet_3510_series_(Network).print_orientation: 0
     print.printer_HP_Deskjet_3510_series_(Network).print_reversed: false
     print.printer_HP_Deskjet_3510_series_(Network).print_scaling: 1.00
     print.printer_HP_Deskjet_3510_series_(Network).print_shrink_to_fit: true
     privacy.donottrackheader.enabled: true
     security.default_personal_cert: Select Automatically

 Graphics

     Adapter Description: AMD Radeon HD 7480D
     Vendor ID: 0x1002
     Device ID: 0x9993
     Adapter RAM: 768
     Adapter Drivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
     Driver Version: 13.152.0.0
     Driver Date: 8-30-2013
     Direct2D Enabled: true
     DirectWrite Enabled: true (6.2.9200.17461)
     ClearType Parameters: ClearType parameters not found
     WebGL Renderer: false
     GPU Accelerated Windows: 1/1 Direct3D 11

     AzureCanvasBackend: direct2d 1.1
     AzureSkiaAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: direct2d 1.1

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 0
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.10.8
     4.10.8

     NSS
     3.19.2 Basic ECC
     3.19.2 Basic ECC

     NSS Util
     3.19.2
     3.19.2

     NSS SSL
     3.19.2 Basic ECC
     3.19.2 Basic ECC

     NSS S/MIME
     3.19.2 Basic ECC
     3.19.2 Basic ECC

A thought occurs to me.

Try your gmail account(s) via the gmail website. You may see a prompt to confirm that you are the bona fide user of this account. Gmail might be refusing your connection until this is done.

"A thought occurs to me. Try your gmail account(s) via the gmail website. You may see a prompt to confirm that you are the bona fide user of this account. Gmail might be refusing your connection until this is done."

Went on my Gmail webmail. Sent and received an email with no problem.

By the way, I have responded to Mozilla Support messages by following the helpful instructions. Has helped some. Thanks.

Please confirm you can see folders and received emails. Incoming mail is ok.

right click on mail account in left Folder Pane and select 'Settings' Assuming the mail account name says 'Gmail (Kenwray1943)' bottom right you will see 'Outgoing Server (smtp)' Does it say you are using: Outgoing Server (smtp): kenwray1943 - smtp.gmail.com OR Outgoing Server (smtp): Google Mail - smtp.gmail.com(default)

Both should have the same UserName = full email address and be using the same password, so in theory it should not matter, but i would use the default one.

Then check your AVG anti-virus. Is it scanning your outgoing mail ?

• http://www.avgsecurity.co.za/faq/technical-faq/avg-2011/computer-protection/e-mail-protection-and-anti-spam/e-mail-scanner

look at the last option: 'How to deactivate the AVG Personal E-mail scanner?' you need to uncheck / deselect this bit: SMTP -> AutoSMTP Disable the 'Activate this server and use it for sending/receiving e-mails' option.

then retest sending.

Thanks...

My email is okay now. I'm sending/receiving A okay. Thanks for you help.

I think that the primary problem was my having accidentally created two email accounts. Once I deleted the duplicate account, everything started working okay.

I'm glad that you guys are there for us new customers.

Now I don't expect that I'll be inputting any more help requests because you solved my problems. Many thanks!

Best regards. Ken