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Firefox crashes frequently.

Posted

This is a list of crashes just since this month started. Many within the last 15 minutes. e634bc91-6ece-460f-b541-d4414c3924a7 10/4/2015 5:55 PM e83396ef-b8f3-4772-8668-6576c1e343bd 10/4/2015 5:55 PM 8a982ad3-6f95-4f96-b791-e11e3ed71ec4 10/4/2015 5:55 PM c97b4ae4-2112-491a-a139-e9705f5ad3ae 10/4/2015 5:54 PM 1495fecb-1a5c-4006-9151-d87eec8570c4 10/4/2015 5:49 PM 96950c62-eac7-419f-8c1e-3118e83715aa 10/4/2015 5:49 PM 208b8de3-ed66-4c4f-8b3f-70131a2b3958 10/4/2015 5:48 PM f4529ef8-03df-4e91-9e73-1d941faf87ee 10/4/2015 5:48 PM 54d67e13-94fb-4850-a187-1b5c079bee8c 10/4/2015 5:47 PM e713f7e3-2b49-4f70-be2c-be193079a3e9 10/4/2015 5:42 PM 1e5c4e24-b331-4184-b269-2f4614255a45 10/4/2015 5:40 PM e3257b7e-d43a-4298-99b6-d9b1673879c2 10/4/2015 5:40 PM 4608a461-a4a3-4d03-bdc8-12ea5bc170b8 10/4/2015 5:40 PM 780e50bf-4fac-4fa3-b384-26951454e666 10/4/2015 5:40 PM 54f334c3-c72e-4dee-834a-09fd451222c3 10/4/2015 5:40 PM ea8c292a-4741-47dd-a2cd-3e5e486f0a77 10/4/2015 5:40 PM 311fb571-478c-4bb0-8ee9-70de5ae2cbfa 10/4/2015 5:39 PM c95f6463-624f-4a25-ad48-39e015c383bf 10/4/2015 5:39 PM 83f37f99-5051-4d90-9c03-c1c20aed821b 10/4/2015 5:36 PM b3464557-1606-43ba-9944-e1150cf53e9e 10/4/2015 5:36 PM 822b43bf-7b9e-4cd8-a412-39d754872407 10/4/2015 5:36 PM ccfd1b4f-1c10-415a-88a1-0c8e5cd28749 10/4/2015 5:36 PM c360c714-16f3-413b-a282-6476251ea05f 10/4/2015 5:35 PM 47e90681-3cb7-4284-8423-ee74fc5a7b09 10/2/2015 10:53 PM 129df532-a3b4-484e-83d9-ff50ba6bc519 10/1/2015 5:00 PM 44e87a60-ad43-485f-85c5-57f7c4d9a451 10/1/2015 2:59 PM

These appear to be related to a couple of different javascript errors, but my "expertise" goes little further than that. This problem DOES seem to occur more often when there is video on a (even unloaded) tab, but can happen when looking at any page with any type of content, or while not looking at the browser at all (inactive window). I have also recently been getting "This browser does not support video playback" on Twitter, but I assume that is related to the change from anigifs to HTML5. I have tried refreshing Firefox, as well as completely restarting from a fresh install. My video drivers are up to date, moreso than my on-board Intel hardware. Hardware issues MIGHT be a possibility, so if anyone sees evidence of such a problem from the dumps, please advise me of it so I can close in on the root of the matter.

While trying to enter this info and search for answers, I also had these crashes pop up: 73e8fb64-d0f9-4be2-9c5f-310c3313a6e9 10/4/2015 6:03 PM 21cb12f7-f658-4976-9baf-3fe5bcd58e78 10/4/2015 6:03 PM bp-a83a747f-45e8-4c93-a3b8-af4da2151005 10/4/2015 6:00 PM bp-2f3617c3-159a-4d24-9a8d-bff172151005 10/4/2015 6:00 PM

Someone, please get back to me, even if to say I need to start using IE. I will laugh at you, but at least appreciate the attentiveness. Lee

This is a list of crashes just since this month started. Many within the last 15 minutes. e634bc91-6ece-460f-b541-d4414c3924a7 10/4/2015 5:55 PM e83396ef-b8f3-4772-8668-6576c1e343bd 10/4/2015 5:55 PM 8a982ad3-6f95-4f96-b791-e11e3ed71ec4 10/4/2015 5:55 PM c97b4ae4-2112-491a-a139-e9705f5ad3ae 10/4/2015 5:54 PM 1495fecb-1a5c-4006-9151-d87eec8570c4 10/4/2015 5:49 PM 96950c62-eac7-419f-8c1e-3118e83715aa 10/4/2015 5:49 PM 208b8de3-ed66-4c4f-8b3f-70131a2b3958 10/4/2015 5:48 PM f4529ef8-03df-4e91-9e73-1d941faf87ee 10/4/2015 5:48 PM 54d67e13-94fb-4850-a187-1b5c079bee8c 10/4/2015 5:47 PM e713f7e3-2b49-4f70-be2c-be193079a3e9 10/4/2015 5:42 PM 1e5c4e24-b331-4184-b269-2f4614255a45 10/4/2015 5:40 PM e3257b7e-d43a-4298-99b6-d9b1673879c2 10/4/2015 5:40 PM 4608a461-a4a3-4d03-bdc8-12ea5bc170b8 10/4/2015 5:40 PM 780e50bf-4fac-4fa3-b384-26951454e666 10/4/2015 5:40 PM 54f334c3-c72e-4dee-834a-09fd451222c3 10/4/2015 5:40 PM ea8c292a-4741-47dd-a2cd-3e5e486f0a77 10/4/2015 5:40 PM 311fb571-478c-4bb0-8ee9-70de5ae2cbfa 10/4/2015 5:39 PM c95f6463-624f-4a25-ad48-39e015c383bf 10/4/2015 5:39 PM 83f37f99-5051-4d90-9c03-c1c20aed821b 10/4/2015 5:36 PM b3464557-1606-43ba-9944-e1150cf53e9e 10/4/2015 5:36 PM 822b43bf-7b9e-4cd8-a412-39d754872407 10/4/2015 5:36 PM ccfd1b4f-1c10-415a-88a1-0c8e5cd28749 10/4/2015 5:36 PM c360c714-16f3-413b-a282-6476251ea05f 10/4/2015 5:35 PM 47e90681-3cb7-4284-8423-ee74fc5a7b09 10/2/2015 10:53 PM 129df532-a3b4-484e-83d9-ff50ba6bc519 10/1/2015 5:00 PM 44e87a60-ad43-485f-85c5-57f7c4d9a451 10/1/2015 2:59 PM These appear to be related to a couple of different javascript errors, but my "expertise" goes little further than that. This problem DOES seem to occur more often when there is video on a (even unloaded) tab, but can happen when looking at any page with any type of content, or while not looking at the browser at all (inactive window). I have also recently been getting "This browser does not support video playback" on Twitter, but I assume that is related to the change from anigifs to HTML5. I have tried refreshing Firefox, as well as completely restarting from a fresh install. My video drivers are up to date, moreso than my on-board Intel hardware. Hardware issues MIGHT be a possibility, so if anyone sees evidence of such a problem from the dumps, please advise me of it so I can close in on the root of the matter. While trying to enter this info and search for answers, I also had these crashes pop up: 73e8fb64-d0f9-4be2-9c5f-310c3313a6e9 10/4/2015 6:03 PM 21cb12f7-f658-4976-9baf-3fe5bcd58e78 10/4/2015 6:03 PM bp-a83a747f-45e8-4c93-a3b8-af4da2151005 10/4/2015 6:00 PM bp-2f3617c3-159a-4d24-9a8d-bff172151005 10/4/2015 6:00 PM Someone, please get back to me, even if to say I need to start using IE. I will laugh at you, but at least appreciate the attentiveness. Lee

Modified by cor-el

Additional System Details

Installed Plug-ins

  • GEPlugin
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.60.2 for Mozilla browsers
  • DRM Netscape Network Object
  • DRM Store Netscape Plugin
  • Shockwave Flash 19.0 r0
  • Unity Player 4.6.2f1
  • VLC media player Web Plugin
  • Npdsplay dll

Application

  • Firefox 41.0.1
  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:41.0) Gecko/20100101 Firefox/41.0
  • Support URL: https://support.mozilla.org/1/firefox/41.0.1/WINNT/en-US/

Extensions

  • Microsoft .NET Framework Assistant 0.0.0 ({20a82645-c095-46ed-80e3-08825760534b}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) G33/G31 Express Chipset Family
  • adapterDescription2:
  • adapterDeviceID: 0x29c2
  • adapterDeviceID2:
  • adapterDrivers: igxprd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 31131297
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'blockedDriver']
  • directWriteEnabled: False
  • directWriteVersion: 0.0.0.0
  • driverDate: 1-13-2010
  • driverDate2:
  • driverVersion: 6.14.10.5218
  • driverVersion2:
  • failures: [u'[GFX1]: [D3D9] Failed to create the device, code: 0x8876086c', u'[GFX1]: [D3D9] Could not Initialize the DeviceManagerD3D9', u'[GFX1]: [D3D9] Failed to create the device, code: 0x8876086c', u'[GFX1]: [D3D9] Could not Initialize the DeviceManagerD3D9', u'[GFX1]: [D3D9] Failed to create the device, code: 0x8876086c', u'[GFX1]: [D3D9] Could not Initialize the DeviceManagerD3D9']
  • indices: [0, 1, 2, 3, 4, 5]
  • info: {u'AzureContentBackend': u'cairo', u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • supportsHardwareH264: False
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) G33/G31 Express Chipset Family Direct3D9 vs_0_0 ps_2_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4257 solutions 59606 answers

This is not a cure, but should let the web page load without crashing.

Flash block {web link} Never be annoyed by a Flash animation again! Blocks Flash so it won't get in your way, but if you want to see it, just click on it


Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29
This is not a cure, but should let the web page load without crashing. '''[https://addons.mozilla.org/en-US/firefox/addon/flashblock/ Flash block]''' {web link} Never be annoyed by a Flash animation again! Blocks Flash so it won't get in your way, but if you want to see it, just click on it ------------- Some of your crash reports weren’t sent to the Mozilla Servers. In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it and select '''Submit'''. The crash report is several pages of data. We need the report numbers to see the whole report. Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in. ;[[Image:aboutcrashesFx29|width=500]]

Question owner

Well, the latest refresh Firefox was good enough to remove many of settings, all of my extensions except that stupid MS .NET framework (that it tells me is disabled and unverified for use) and ALL my currently open tabs, so it appears that it will be stable again for another day or two, until I need it to do something productive. Here are the latest reports, though take note: NO report has successfully been auto-submitted to Firefox for months. There are approximately 100 reports going back to July, when it was last fully reinstalled from a fresh start with no profile saved, only bookmarks imported. Sorry if I am a bit short, my temper is at its end after losing a stable interface to not-so-real life. bp-e054ef81-82da-4efa-90ef-a785c2151005 10/4/2015 9:26 PM bp-ade9cb26-997a-495c-8606-551152151005 10/4/2015 9:26 PM bp-412f2c81-ac5c-4e16-ac6d-110bb2151005 10/4/2015 9:26 PM bp-b9843bb8-e9af-4376-bee4-4044c2151005 10/4/2015 9:24 PM bp-8c5dccf9-6026-4af6-bf8c-bb4af2151005 10/4/2015 9:24 PM bp-a3d72c0b-2426-4bf7-88b5-9b59b2151005 10/4/2015 9:24 PM bp-58638812-016b-447a-b123-1d7ec2151005 10/4/2015 9:23 PM bp-fba49dc6-4451-4afa-a791-068c62151005 10/4/2015 9:23 PM bp-f719b157-9686-4b6d-96d5-2ee0b2151005 10/4/2015 9:20 PM bp-47e15040-0b71-46f3-aa6e-edb3e2151005 10/4/2015 9:20 PM bp-a7311c3d-7673-4c80-8bf3-e8b202151005 10/4/2015 9:19 PM bp-5324efef-fc56-46e7-aa3b-e190a2151005 10/4/2015 9:17 PM bp-c0b20815-ea0a-4a29-b987-ec1272151005 10/4/2015 9:02 PM bp-35c5e8bb-38ed-493f-aae2-d28eb2151005 10/4/2015 9:00 PM bp-f7cadf5a-a141-455b-baa0-581bb2151005 10/4/2015 9:00 PM bp-a83a747f-45e8-4c93-a3b8-af4da2151005 10/4/2015 6:00 PM bp-2f3617c3-159a-4d24-9a8d-bff172151005 10/4/2015 6:00 PM

Well, the latest refresh Firefox was good enough to remove many of settings, all of my extensions except that stupid MS .NET framework (that it tells me is disabled and unverified for use) and ALL my currently open tabs, so it appears that it will be stable again for another day or two, until I need it to do something productive. Here are the latest reports, though take note: NO report has successfully been auto-submitted to Firefox for months. There are approximately 100 reports going back to July, when it was last fully reinstalled from a fresh start with no profile saved, only bookmarks imported. Sorry if I am a bit short, my temper is at its end after losing a stable interface to not-so-real life. bp-e054ef81-82da-4efa-90ef-a785c2151005 10/4/2015 9:26 PM bp-ade9cb26-997a-495c-8606-551152151005 10/4/2015 9:26 PM bp-412f2c81-ac5c-4e16-ac6d-110bb2151005 10/4/2015 9:26 PM bp-b9843bb8-e9af-4376-bee4-4044c2151005 10/4/2015 9:24 PM bp-8c5dccf9-6026-4af6-bf8c-bb4af2151005 10/4/2015 9:24 PM bp-a3d72c0b-2426-4bf7-88b5-9b59b2151005 10/4/2015 9:24 PM bp-58638812-016b-447a-b123-1d7ec2151005 10/4/2015 9:23 PM bp-fba49dc6-4451-4afa-a791-068c62151005 10/4/2015 9:23 PM bp-f719b157-9686-4b6d-96d5-2ee0b2151005 10/4/2015 9:20 PM bp-47e15040-0b71-46f3-aa6e-edb3e2151005 10/4/2015 9:20 PM bp-a7311c3d-7673-4c80-8bf3-e8b202151005 10/4/2015 9:19 PM bp-5324efef-fc56-46e7-aa3b-e190a2151005 10/4/2015 9:17 PM bp-c0b20815-ea0a-4a29-b987-ec1272151005 10/4/2015 9:02 PM bp-35c5e8bb-38ed-493f-aae2-d28eb2151005 10/4/2015 9:00 PM bp-f7cadf5a-a141-455b-baa0-581bb2151005 10/4/2015 9:00 PM bp-a83a747f-45e8-4c93-a3b8-af4da2151005 10/4/2015 6:00 PM bp-2f3617c3-159a-4d24-9a8d-bff172151005 10/4/2015 6:00 PM

Question owner

NOPE. Here are three more for you to peruse that happened just now. I am out for the night, as if I stay on here any longer, I WILL destroy this computer. In the words of Muad'Dib: "He who can destroy a thing, controls a thing." My Will shall not be ignored again tonight by this arrogant compilation of inanimate metal and plastic brought together for the sole, glorious purpose of serving me. bp-689f6a32-9ba4-4527-a0cd-cfabd2151005 10/4/2015 9:53 PM bp-4b4995e3-3622-4ced-b73d-b1d382151005 10/4/2015 9:53 PM bp-77d78344-043a-4415-ae55-e2d4f2151005 10/4/2015 9:53 PM

NOPE. Here are three more for you to peruse that happened just now. I am out for the night, as if I stay on here any longer, I WILL destroy this computer. In the words of Muad'Dib: "He who can destroy a thing, controls a thing." My Will shall not be ignored again tonight by this arrogant compilation of inanimate metal and plastic brought together for the sole, glorious purpose of serving me. bp-689f6a32-9ba4-4527-a0cd-cfabd2151005 10/4/2015 9:53 PM bp-4b4995e3-3622-4ced-b73d-b1d382151005 10/4/2015 9:53 PM bp-77d78344-043a-4415-ae55-e2d4f2151005 10/4/2015 9:53 PM
FredMcD
  • Top 10 Contributor
4257 solutions 59606 answers

The crash report flagged these programs;

bp-e054ef81-82da-4efa-90ef-a785c2151005

This is for Sumo's Related Bugs 1132053 NEW --- crash in _VEC_memset ++++++++++++++++++++++++++++++++ bp-412f2c81-ac5c-4e16-ac6d-110bb2151005

odbcint.dll = Microsoft ODBC Resource

xpsp2res.dll = Microsoft

icudt52.dll = International Components for Unicode


Make sure your Java (Not JavaScript) is up to date Verify Java and Find Out-of-Date Versions {web link}

Version 8 Update 60 Release date August 18, 2015


Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

The crash report flagged these programs; bp-e054ef81-82da-4efa-90ef-a785c2151005 This is for Sumo's Related Bugs 1132053 NEW --- crash in _VEC_memset ++++++++++++++++++++++++++++++++ bp-412f2c81-ac5c-4e16-ac6d-110bb2151005 odbcint.dll = Microsoft ODBC Resource xpsp2res.dll = Microsoft icudt52.dll = International Components for Unicode ------------------ Make sure your Java (Not JavaScript) is up to date '''[http://java.com/en/download/installed.jsp Verify Java and Find Out-of-Date Versions]''' {web link} Version 8 Update 60 Release date August 18, 2015 ---------------- Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Question owner

Java is up to date, and set to ask before starting, anyway. Video drivers are up to date. Firefox has been refreshed. All plugins are set to ask before activating, aside from the Cisco H264 video codec. My bets are currently on a physical hardware problem, related to either the video chip itself, or some other aspect of the graphics system on the MB. I have had 6 more crashes yesterday, and one while trying to work with this today. Included are the reports, in case more info helps narrow down the issue, though it seems there are multiple reasons for the crashes from what little I can understand of the reports. Also: "SnowWhiteKiller"? The programmers are having WAY too much fun naming components. :) Thanks for your help trying to solve this. I really appreciate it. ~Lee

bp-2119155b-006a-47d6-91c1-99c912151006 10/6/2015 3:16 PM bp-b159cca6-884b-4e40-89ce-512f72151006 10/6/2015 3:16 PM bp-18eb8d91-2f75-4266-9219-eaa812151006 10/6/2015 3:16 PM bp-32f24b12-748f-4d90-b46d-7d4812151006 10/6/2015 3:15 PM bp-170f9a80-b63f-4909-b33d-3ecb22151006 10/6/2015 3:14 PM bp-3705b128-bdd2-47d2-b4d3-9df372151006 10/6/2015 3:14 PM bp-98fbf5db-b0e2-408d-9a2a-f83bd2151006 10/6/2015 3:11 PM bp-d842a037-e6ba-4146-b1b3-255822151006 10/6/2015 2:59 PM

Java is up to date, and set to ask before starting, anyway. Video drivers are up to date. Firefox has been refreshed. All plugins are set to ask before activating, aside from the Cisco H264 video codec. My bets are currently on a physical hardware problem, related to either the video chip itself, or some other aspect of the graphics system on the MB. I have had 6 more crashes yesterday, and one while trying to work with this today. Included are the reports, in case more info helps narrow down the issue, though it seems there are multiple reasons for the crashes from what little I can understand of the reports. Also: "SnowWhiteKiller"? The programmers are having WAY too much fun naming components. :) Thanks for your help trying to solve this. I really appreciate it. ~Lee bp-2119155b-006a-47d6-91c1-99c912151006 10/6/2015 3:16 PM bp-b159cca6-884b-4e40-89ce-512f72151006 10/6/2015 3:16 PM bp-18eb8d91-2f75-4266-9219-eaa812151006 10/6/2015 3:16 PM bp-32f24b12-748f-4d90-b46d-7d4812151006 10/6/2015 3:15 PM bp-170f9a80-b63f-4909-b33d-3ecb22151006 10/6/2015 3:14 PM bp-3705b128-bdd2-47d2-b4d3-9df372151006 10/6/2015 3:14 PM bp-98fbf5db-b0e2-408d-9a2a-f83bd2151006 10/6/2015 3:11 PM bp-d842a037-e6ba-4146-b1b3-255822151006 10/6/2015 2:59 PM
FredMcD
  • Top 10 Contributor
4257 solutions 59606 answers

FredMcD said

Perform a System File Check to fix corrupted system files

See if there are updates for your graphics drivers

bp-2119155b-006a-47d6-91c1-99c912151006 bp-b159cca6-884b-4e40-89ce-512f72151006

Signature js

This is for Sumo's related bugs 1112741 NEW --- crash in js::types::TypeObject::maybeSweep(js::types::AutoClearTypeInferenceStateOnOOM*)


I've called the big guys to help you. Good luck.

''FredMcD [[#answer-790097|said]]'' <blockquote> Perform a System File Check to fix corrupted system files<br><br> See if there are updates for your graphics drivers </blockquote> ---------------- bp-2119155b-006a-47d6-91c1-99c912151006 bp-b159cca6-884b-4e40-89ce-512f72151006 Signature js This is for Sumo's related bugs 1112741 NEW --- crash in js::types::TypeObject::maybeSweep(js::types::AutoClearTypeInferenceStateOnOOM*) --------------- I've called the big guys to help you. Good luck.