Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

After installing v41, I'm no more hear sound for facebook chat messages anymore.

  • 2 replies
  • 4 have this problem
  • 48 views
  • Last reply by kav4

more options

After installing Firefox version 41, I'm no more hear sound for incoming Facebook chat messages.

How to fix this? (sound works fine in Chrome browser)

All Replies (2)

more options

Hello there,

Have you tried reinstalling Flash Player? If not, you can go ahead and uninstall Flash from here: https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html

After successfully uninstalling Flash you can then reinstall and see if the issue still persists.

If the suggestion above won't work then please see:L https://support.mozilla.org/en-US/kb/fix-common-audio-and-video-issues

Hope this helps!

Modified by Machine Master

more options

Thanks for the reply. None of above resolved the problem for me.

When I play you tube videos or Facebook videos, they give sound correctly in Firefox. Only Facebook chat sound is missing. (Chat sound already enabled in Facebook)