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Firefox 41.0 hanging with Flash

Posted

Firefox 41.0 is struggling with any page that has Flash player on it. Sometimes it copes, but other times it hangs. I have noticed that when this happens, plugin-container.exe sticks at 50%. At this point you have to kill the process. There have always been tolerable problems with Firefox and Flash whereby it hangs now and again, or the Flash comes up with an option to kill the script, but with the latest 41.0 it has become too frequent to put up with.

Firefox 41.0 is struggling with any page that has Flash player on it. Sometimes it copes, but other times it hangs. I have noticed that when this happens, plugin-container.exe sticks at 50%. At this point you have to kill the process. There have always been tolerable problems with Firefox and Flash whereby it hangs now and again, or the Flash comes up with an option to kill the script, but with the latest 41.0 it has become too frequent to put up with.

Modified by philipp

Chosen solution

hi richlaughlin, you can go to the firefox menu ≡ > help ? > about firefox - you should get an update to 41.0.1 there, which we hope will fix this issue!

Read this answer in context 1

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.8
  • GEPlugin
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.60.2 for Mozilla browsers
  • DRM Store Netscape Plugin
  • DRM Netscape Network Object
  • Shockwave Flash 19.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.1
  • Adobe Shockwave for Director Netscape plug-in, version 12.1.2.152
  • 5.1.30514.0
  • VLC media player Web Plugin
  • Virtual Earth 3D 4.00090316005 plugin for Mozilla
  • Npdsplay dll
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:41.0) Gecko/20100101 Firefox/41.0

More Information

Question owner

Still occurring - any ideas or is a fix being worked on for the next version of Firefox?

Still occurring - any ideas or is a fix being worked on for the next version of Firefox?

Question owner

screenshot attached ...

screenshot attached ...
FredMcD
  • Top 10 Contributor
4337 solutions 61008 answers

This is not a cure, but should let the web page load without crashing.

Flash block {web link} Never be annoyed by a Flash animation again! Blocks Flash so it won't get in your way, but if you want to see it, just click on it


check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:


Separate Issue; Your System Details shows;

Installed Plug-ins

Adobe Shockwave for Director Netscape plug-in, version 12.1 Adobe Shockwave for Director Netscape plug-in, version 12.1.2.152
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.

Shockwave Director: Shockwave Standalone Installer / Uninstaller{web link} Shockwave Director Version 12.2.0.162 http://get.adobe.com/shockwave/

This is not a cure, but should let the web page load without crashing. '''[https://addons.mozilla.org/en-US/firefox/addon/flashblock/ Flash block]''' {web link} Never be annoyed by a Flash animation again! Blocks Flash so it won't get in your way, but if you want to see it, just click on it ----------------- check this: * see if there are updates for your graphics drive drivers '''https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration''' * disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later) '''https://forums.adobe.com/message/4468493#TemporaryWorkaround''' * disable hardware acceleration in the Flash plugin '''https://forums.adobe.com/thread/891337''' See also: * '''http://kb.mozillazine.org/Flash#Troubleshooting''' -------------------- Separate Issue; Your System Details shows; Installed Plug-ins Adobe Shockwave for Director Netscape plug-in, version 12.1 Adobe Shockwave for Director Netscape plug-in, version 12.1.2.152 <br>Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer. Shockwave Director: [https://helpx.adobe.com/shockwave/kb/download-shockwave-stand-alone-installer.html Shockwave Standalone Installer / Uninstaller]{web link} Shockwave Director '''Version 12.2.0.162 http://get.adobe.com/shockwave/'''
jscher2000
  • Top 10 Contributor
8880 solutions 72665 answers

If this came on with Flash 19, perhaps consider... the extended support release of Flash 18.

Adobe still offers Flash 18.0.0.241 as its extended support release further down on this page: https://www.adobe.com/products/flashplayer/distribution3.html

Not sure you can install that without first uninstalling Flash 19. This article has a link to the uninstaller: https://helpx.adobe.com/flash-player/.../uninstall-flash-player-windows.html.

If this came on with Flash 19, perhaps consider... the extended support release of Flash 18. Adobe still offers Flash 18.0.0.241 as its extended support release further down on this page: https://www.adobe.com/products/flashplayer/distribution3.html Not sure you can install that without first uninstalling Flash 19. This article has a link to the uninstaller: [https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html].

Question owner

FredMcD said

This is not a cure, but should let the web page load without crashing. Flash block {web link} Never be annoyed by a Flash animation again! Blocks Flash so it won't get in your way, but if you want to see it, just click on it

check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:


Separate Issue; Your System Details shows;

Installed Plug-ins

Adobe Shockwave for Director Netscape plug-in, version 12.1 Adobe Shockwave for Director Netscape plug-in, version 12.1.2.152
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.

Shockwave Director: Shockwave Standalone Installer / Uninstaller{web link} Shockwave Director Version 12.2.0.162 http://get.adobe.com/shockwave/

How do i uninstall Shockwave Director? When i click on the uninstall web link you provided it and then chose the Windows link and then chose Shockwave Player uninstaller, it uninstalled Shockwave Player but the Shockwave Director plugins are still there?

''FredMcD [[#answer-787649|said]]'' <blockquote> This is not a cure, but should let the web page load without crashing. '''[https://addons.mozilla.org/en-US/firefox/addon/flashblock/ Flash block]''' {web link} Never be annoyed by a Flash animation again! Blocks Flash so it won't get in your way, but if you want to see it, just click on it ----------------- check this: * see if there are updates for your graphics drive drivers '''https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration''' * disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later) '''https://forums.adobe.com/message/4468493#TemporaryWorkaround''' * disable hardware acceleration in the Flash plugin '''https://forums.adobe.com/thread/891337''' See also: * '''http://kb.mozillazine.org/Flash#Troubleshooting''' -------------------- Separate Issue; Your System Details shows; Installed Plug-ins Adobe Shockwave for Director Netscape plug-in, version 12.1 Adobe Shockwave for Director Netscape plug-in, version 12.1.2.152 <br>Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer. Shockwave Director: [https://helpx.adobe.com/shockwave/kb/download-shockwave-stand-alone-installer.html Shockwave Standalone Installer / Uninstaller]{web link} Shockwave Director '''Version 12.2.0.162 http://get.adobe.com/shockwave/''' </blockquote> How do i uninstall Shockwave Director? When i click on the uninstall web link you provided it and then chose the Windows link and then chose Shockwave Player uninstaller, it uninstalled Shockwave Player but the Shockwave Director plugins are still there?

Question owner

jscher2000 said

If this came on with Flash 19, perhaps consider... the extended support release of Flash 18. Adobe still offers Flash 18.0.0.241 as its extended support release further down on this page: https://www.adobe.com/products/flashplayer/distribution3.html Not sure you can install that without first uninstalling Flash 19. This article has a link to the uninstaller: https://helpx.adobe.com/flash-player/.../uninstall-flash-player-windows.html.

It's always been a problem with Firefox and Flash on both my XP machine and my Windows 7 machines. Countless times i have closed the Firefox browser and Flash continues to hold on to the Firefox process and so i have to go into Task Manager to kill Firefox and the Flash processes before i can open Firefox again. I've stuck with Firefox always hoping the next release will be better but now it's even worse as it hangs and never comes back so i'm probably going to switch to Chrome unless this can be sorted.

''jscher2000 [[#answer-787658|said]]'' <blockquote> If this came on with Flash 19, perhaps consider... the extended support release of Flash 18. Adobe still offers Flash 18.0.0.241 as its extended support release further down on this page: https://www.adobe.com/products/flashplayer/distribution3.html Not sure you can install that without first uninstalling Flash 19. This article has a link to the uninstaller: [https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html]. </blockquote> It's always been a problem with Firefox and Flash on both my XP machine and my Windows 7 machines. Countless times i have closed the Firefox browser and Flash continues to hold on to the Firefox process and so i have to go into Task Manager to kill Firefox and the Flash processes before i can open Firefox again. I've stuck with Firefox always hoping the next release will be better but now it's even worse as it hangs and never comes back so i'm probably going to switch to Chrome unless this can be sorted.
FredMcD
  • Top 10 Contributor
4337 solutions 61008 answers

Helpful Reply

Shockwave uninstaller

To get the uninstaller, click the link below and save the file to your hard drive: Windows

www.adobe.com/shockwave/download/alternates/#sp

Once the file has finished downloading, double-click it to uninstall Shockwave. The uninstaller will work for Shockwave Player version 6 and higher.

Shockwave uninstaller To get the uninstaller, click the link below and save the file to your hard drive: Windows www.adobe.com/shockwave/download/alternates/#sp Once the file has finished downloading, double-click it to uninstall Shockwave. The uninstaller will work for Shockwave Player version 6 and higher.

Question owner

FredMcD said

Shockwave uninstaller To get the uninstaller, click the link below and save the file to your hard drive: Windows www.adobe.com/shockwave/download/alternates/#sp Once the file has finished downloading, double-click it to uninstall Shockwave. The uninstaller will work for Shockwave Player version 6 and higher.

That is the same link that i have already tried. It says it has removed shockwave player and then when i go back to add-ons, both the shockwave director plugins are still there.

''FredMcD [[#answer-788077|said]]'' <blockquote> Shockwave uninstaller To get the uninstaller, click the link below and save the file to your hard drive: Windows www.adobe.com/shockwave/download/alternates/#sp Once the file has finished downloading, double-click it to uninstall Shockwave. The uninstaller will work for Shockwave Player version 6 and higher. </blockquote> That is the same link that i have already tried. It says it has removed shockwave player and then when i go back to add-ons, both the shockwave director plugins are still there.
philipp
  • Top 25 Contributor
  • Moderator
5344 solutions 23600 answers

Chosen Solution

hi richlaughlin, you can go to the firefox menu ≡ > help ? > about firefox - you should get an update to 41.0.1 there, which we hope will fix this issue!

hi richlaughlin, you can go to the firefox menu ≡ > help ? > about firefox - you should get an update to 41.0.1 there, which we hope will fix this issue!
sabbath99 1 solutions 100 answers

philipp said

hi richlaughlin, you can go to the firefox menu ≡ > help ? > about firefox - you should get an update to 41.0.1 there, which we hope will fix this issue!

I have Firefox 41.0.1 and the issue is still there.

''philipp [[#answer-788491|said]]'' <blockquote> hi richlaughlin, you can go to the firefox menu ≡ > help ? > about firefox - you should get an update to 41.0.1 there, which we hope will fix this issue! </blockquote> I have Firefox 41.0.1 and the issue is still there.
jscher2000
  • Top 10 Contributor
8880 solutions 72665 answers

Hi sabbath99, let's continue with your thread here: https://support.mozilla.org/questions/1086428

Hi sabbath99, let's continue with your thread here: https://support.mozilla.org/questions/1086428

Question owner

philipp said

hi richlaughlin, you can go to the firefox menu ≡ > help ? > about firefox - you should get an update to 41.0.1 there, which we hope will fix this issue!

That does seem to have helped.

''philipp [[#answer-788491|said]]'' <blockquote> hi richlaughlin, you can go to the firefox menu ≡ > help ? > about firefox - you should get an update to 41.0.1 there, which we hope will fix this issue! </blockquote> That does seem to have helped.