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intalling your browser

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

amcvicker
amcvicker
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i installed your browser put in my home page and this page keeps popping up instead http://search.myspeedtestxp.com/?uid=1d87a432-0180-4ed2-9202-453ada6e62d5&uc=20150915&ap=pythondirect&source=pd_gd_www.thetechart.com_speedtest_us,gd-us-300x250-87330564638&page=homepage&implementation_id=Speedtest_xp_0.0.4

i have tried to block it change my home page uninstall and reinstall you product put this keeps coming back when i install your product. and only in mozilla, i have other browsers but liked yours the most until this started to happen what can i do to stop this page from coming up everytime i open the browser.

thanks for your help

i installed your browser put in my home page and this page keeps popping up instead http://search.myspeedtestxp.com/?uid=1d87a432-0180-4ed2-9202-453ada6e62d5&uc=20150915&ap=pythondirect&source=pd_gd_www.thetechart.com_speedtest_us,gd-us-300x250-87330564638&page=homepage&implementation_id=Speedtest_xp_0.0.4 i have tried to block it change my home page uninstall and reinstall you product put this keeps coming back when i install your product. and only in mozilla, i have other browsers but liked yours the most until this started to happen what can i do to stop this page from coming up everytime i open the browser. thanks for your help

Chosen solution

https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save

Note: Some software, like Advanced SystemCare with Surfing Protection, can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software.

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All Replies (3)

philipp
philipp
  • Moderator
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hello, this sounds like a problem possibly caused by adware on your pc.

  1. please go to the firefox menu ≡ > addons > extensions & remove any suspicious entries (toolbars, things that you have not installed intentionally, don't know what purpose they serve, etc).
  2. also go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there.
  3. finally, run a full scan of your system with different security tools like the free version of malwarebytes & adwcleaner, which are specialised in adware and browser hijackers.

Remove a toolbar that has taken over your Firefox search or home page Troubleshoot Firefox issues caused by malware

amcvicker
amcvicker Question owner
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thanks i got #1 done. i can't find anything in my programs working on the scan now thanks for your help

FredMcD
FredMcD
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Chosen Solution

https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save

Note: Some software, like Advanced SystemCare with Surfing Protection, can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software.