X
Tap here to go to the mobile version of the site.

Support Forum

Why do I continue to get Plugin crashes and "unresponsive Plugin" messages, no matter what I do?

Posted

BEFORE I get too into this, I must note that I'm using Windows 10...

within the span of roughly two hours, I've been experiencing multiple plugin crashes and "unresponsive Plugin" messages. I've tried numerous methods of fixing this, including: resetting firefox, checking to see if my plugins are up to date (which they are), un-installing and re-installing Flash, checking updates for firefox its self, disabling the "use hardware acceleration when available" option.... none of it worked. the persistent warning continues to pop up, despite my efforts to correct it; Message appearing on youtube http://prntscr.com/8gnfp1 and another on Mozilla Support while I was trying to get help on the topic http://prntscr.com/8gnghr

this issue has been getting exceedingly worse in the last few days, but has been a minor problem starting around 8/25/15. It's getting to the point where normal browsing, searching for information to do homework, and even business efforts regarding the selling of my artwork are nearly impossible to complete because the same errors are occurring - which, in turn, stall out my browser.

before ANYONE asks, here are my crash reports, starting from the most recent at the top, to the point where the problem first arose at the bottom. if anyone could help me, that would be immensely appreciated. Failing a College class because i cant complete the homework is extremely embarrassing and uncalled for - and losing out on money-making opportunities to help pay for said classes is even worse.

Submitted Crash Reports (directly copied and pasted from the Crash Report page): Report ID Date Submitted bp-8fad8ff0-9d07-45df-a478-58b4b2150915 9/15/2015 11:51 AM bp-cc53fc8b-87ab-4611-8651-3e2442150915 9/15/2015 11:50 AM 1bb86fab-6c8a-4a14-b707-1f7a6980e9d7 9/15/2015 11:48 AM db2a04fc-bc28-4f5c-acfa-be610645c190 9/15/2015 11:48 AM 53928bb1-d6d1-4b1e-90c7-c1aefdef0bda 9/15/2015 11:47 AM c50026b1-f594-47cd-94fe-0a74f38144dd 9/15/2015 11:39 AM 43f4abda-96f7-4db0-9bda-da45c0ddc9c7 9/15/2015 11:38 AM 76dbc9fd-b4fa-4fc4-9e87-ff3114ead501 9/15/2015 11:38 AM bp-5bf73279-3bb6-4563-9746-ce1522150915 9/15/2015 11:26 AM 41e15f97-99b2-4b5f-81da-fe65fa460a4d 9/15/2015 11:06 AM bp-0c1ff35f-fdea-4612-87f0-1ad182150915 9/15/2015 10:20 AM a58530b3-7b93-4342-a501-200821c62c66 9/14/2015 8:44 PM 2e1dcd72-4542-4f84-a1a5-4c847fbaa612 9/14/2015 8:43 PM a64b76d7-a980-4388-ab39-764f6a8c2532 9/14/2015 8:27 PM 76969cc8-1e2a-484c-8b3c-bd1e62aa82d8 9/14/2015 8:15 PM f75b5575-7552-464e-94b4-f66d236ee8dd 9/14/2015 8:13 PM 4f3d1ac7-f320-4206-b361-69edc4a030a8 9/12/2015 5:50 PM 7fe4d921-82fc-459a-9c86-bad53f731026 9/12/2015 5:29 PM 2c28d774-e084-4e2a-b2fd-d693d5dc35a3 9/12/2015 5:28 PM 58d1a72c-1c76-4995-ba0e-7df1d43d7e48 9/11/2015 7:21 PM fb12e274-3048-4256-b9ce-111663390155 9/11/2015 10:02 AM 1c26489a-a67c-4332-b9a4-be85944e6a9b 9/11/2015 9:55 AM 8335fc04-6d85-4b6a-aaae-541cbe7d973b 9/11/2015 9:54 AM 11d50f9d-35b1-4345-8745-9bdcad95a3de 9/11/2015 9:53 AM 9cf2192d-5ea9-45e6-bec8-cdefc6952ed8 9/10/2015 11:37 PM 16403906-c723-4fdf-b5bb-ab7f8c8dee44 9/10/2015 11:29 PM f824ff9e-6c4d-49cb-9a0e-345d53d6527a 9/10/2015 11:24 PM 7a5852fa-01f3-4472-a1d5-fd8e810ea630 8/26/2015 6:51 PM 44069640-f40c-472e-bd73-48965f21c435 8/25/2015 9:36 PM

PS. Just in case this still doesn't display properly, here's a screen-shot of my crash report page: http://prntscr.com/8gnps6 )

BEFORE I get too into this, I must note that I'm using Windows 10... within the span of roughly two hours, I've been experiencing multiple plugin crashes and "unresponsive Plugin" messages. I've tried numerous methods of fixing this, including: resetting firefox, checking to see if my plugins are up to date (which they are), un-installing and re-installing Flash, checking updates for firefox its self, disabling the "use hardware acceleration when available" option.... none of it worked. the persistent warning continues to pop up, despite my efforts to correct it; Message appearing on youtube http://prntscr.com/8gnfp1 and another on Mozilla Support while I was trying to get help on the topic http://prntscr.com/8gnghr this issue has been getting exceedingly worse in the last few days, but has been a minor problem starting around 8/25/15. It's getting to the point where normal browsing, searching for information to do homework, and even business efforts regarding the selling of my artwork are nearly impossible to complete because the same errors are occurring - which, in turn, stall out my browser. before ANYONE asks, here are my crash reports, starting from the most recent at the top, to the point where the problem first arose at the bottom. if anyone could help me, that would be immensely appreciated. Failing a College class because i cant complete the homework is extremely embarrassing and uncalled for - and losing out on money-making opportunities to help pay for said classes is even worse. Submitted Crash Reports (directly copied and pasted from the Crash Report page): Report ID Date Submitted bp-8fad8ff0-9d07-45df-a478-58b4b2150915 9/15/2015 11:51 AM bp-cc53fc8b-87ab-4611-8651-3e2442150915 9/15/2015 11:50 AM 1bb86fab-6c8a-4a14-b707-1f7a6980e9d7 9/15/2015 11:48 AM db2a04fc-bc28-4f5c-acfa-be610645c190 9/15/2015 11:48 AM 53928bb1-d6d1-4b1e-90c7-c1aefdef0bda 9/15/2015 11:47 AM c50026b1-f594-47cd-94fe-0a74f38144dd 9/15/2015 11:39 AM 43f4abda-96f7-4db0-9bda-da45c0ddc9c7 9/15/2015 11:38 AM 76dbc9fd-b4fa-4fc4-9e87-ff3114ead501 9/15/2015 11:38 AM bp-5bf73279-3bb6-4563-9746-ce1522150915 9/15/2015 11:26 AM 41e15f97-99b2-4b5f-81da-fe65fa460a4d 9/15/2015 11:06 AM bp-0c1ff35f-fdea-4612-87f0-1ad182150915 9/15/2015 10:20 AM a58530b3-7b93-4342-a501-200821c62c66 9/14/2015 8:44 PM 2e1dcd72-4542-4f84-a1a5-4c847fbaa612 9/14/2015 8:43 PM a64b76d7-a980-4388-ab39-764f6a8c2532 9/14/2015 8:27 PM 76969cc8-1e2a-484c-8b3c-bd1e62aa82d8 9/14/2015 8:15 PM f75b5575-7552-464e-94b4-f66d236ee8dd 9/14/2015 8:13 PM 4f3d1ac7-f320-4206-b361-69edc4a030a8 9/12/2015 5:50 PM 7fe4d921-82fc-459a-9c86-bad53f731026 9/12/2015 5:29 PM 2c28d774-e084-4e2a-b2fd-d693d5dc35a3 9/12/2015 5:28 PM 58d1a72c-1c76-4995-ba0e-7df1d43d7e48 9/11/2015 7:21 PM fb12e274-3048-4256-b9ce-111663390155 9/11/2015 10:02 AM 1c26489a-a67c-4332-b9a4-be85944e6a9b 9/11/2015 9:55 AM 8335fc04-6d85-4b6a-aaae-541cbe7d973b 9/11/2015 9:54 AM 11d50f9d-35b1-4345-8745-9bdcad95a3de 9/11/2015 9:53 AM 9cf2192d-5ea9-45e6-bec8-cdefc6952ed8 9/10/2015 11:37 PM 16403906-c723-4fdf-b5bb-ab7f8c8dee44 9/10/2015 11:29 PM f824ff9e-6c4d-49cb-9a0e-345d53d6527a 9/10/2015 11:24 PM 7a5852fa-01f3-4472-a1d5-fd8e810ea630 8/26/2015 6:51 PM 44069640-f40c-472e-bd73-48965f21c435 8/25/2015 9:36 PM PS. Just in case this still doesn't display properly, here's a screen-shot of my crash report page: http://prntscr.com/8gnps6 )

Chosen solution

Your System Details shows;

Installed Plug-ins

Shockwave Flash 18.0 r0 Shockwave Flash 11.9 r900
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.

Note: Edge on Win10 does not use ActiveX version but its own Flash.

Flash: Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac

Then reinstall the latest version.

Flash Player Version 18.0.0.232
https://www.adobe.com/products/flashplayer/distribution3.html
Note: Windows users must download the “Internet Explorer” and “Plugin-based browsers” installers.


Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29
Read this answer in context 3

Additional System Details

Installed Plug-ins

  • Exent® AOD Gecko Plugin
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • McAfee MSC FF plugin DLL
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • Nitro PDF plugin for Firefox and Chrome
  • NPWLPG
  • Shockwave Flash 18.0 r0
  • Shockwave Flash 11.9 r900
  • Unity Player 4.5.1f3
  • iTunes Detector Plug-in

Application

  • Firefox 40.0.3
  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:40.0) Gecko/20100101 Firefox/40.0
  • Support URL: https://support.mozilla.org/1/firefox/40.0.3/WINNT/en-US/

Extensions

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce GT 750M
  • adapterDescription2:
  • adapterDeviceID: 0x0fe4
  • adapterDeviceID2:
  • adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 2048
  • adapterRAM2:
  • adapterSubsysID: 380217aa
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: False
  • directWriteVersion: 10.0.10240.16430
  • driverDate: 7-22-2015
  • driverDate2:
  • driverVersion: 10.18.13.5362
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • supportsHardwareH264: False
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce GT 750M Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4223 solutions 58930 answers

Chosen Solution

Your System Details shows;

Installed Plug-ins

Shockwave Flash 18.0 r0 Shockwave Flash 11.9 r900
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.

Note: Edge on Win10 does not use ActiveX version but its own Flash.

Flash: Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac

Then reinstall the latest version.

Flash Player Version 18.0.0.232
https://www.adobe.com/products/flashplayer/distribution3.html
Note: Windows users must download the “Internet Explorer” and “Plugin-based browsers” installers.


Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29
Your System Details shows; Installed Plug-ins Shockwave Flash 18.0 r0 Shockwave Flash 11.9 r900 <br>Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer. Note: Edge on Win10 does not use ActiveX version but its own Flash. Flash: Grab the uninstaller from here: '''[http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows]''' '''[http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac]''' Then reinstall the latest version. Flash Player '''Version 18.0.0.232<br>https://www.adobe.com/products/flashplayer/distribution3.html''' '''Note: Windows users''' must download the “Internet Explorer” '''and''' “Plugin-based browsers” installers. --------------------------- Some of your crash reports weren’t sent to the Mozilla Servers. In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it and select '''Submit'''. Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in. ;[[Image:aboutcrashesFx29|width=500]]
FredMcD
  • Top 10 Contributor
4223 solutions 58930 answers
The crash report flagged these programs; Signature hang Process Type plugin Shockwave Flash Version:18.0.0.232 ------------------- https://support.mozilla.org/en-US/kb/fix-common-audio-and-video-issues?redirectlocale=en-US&redirectslug=Video+or+audio+does+not+play https://support.mozilla.org/en-US/kb/fix-common-audio-and-video-issues

Question owner

awesome! thank you so much @FredMcD that actually worked! (of course, the only thing i didnt try, mainly because i didnt know i had two versions of the same plug-in) everything's running smoothly now :) videos are working, and i'm assuming flash games should be too

awesome! thank you so much @FredMcD that actually worked! (of course, the only thing i didnt try, mainly because i didnt know i had two versions of the same plug-in) everything's running smoothly now :) videos are working, and i'm assuming flash games should be too
FredMcD
  • Top 10 Contributor
4223 solutions 58930 answers

Glad to help. Safe surfing.

Glad to help. Safe surfing.