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My crashes for the past several days

Posted

bp-698a2906-5660-47f3-8120-1436cede0bd9 10/27/2015 9:18 PM bp-01918d35-d811-4417-9ec7-cbae29d7453c 10/27/2015 7:23 PM bp-3ef8d788-c9bc-4d66-ab7b-9120866e10c3 10/27/2015 3:41 PM bp-d0d05db3-6dfa-4b07-949f-ba939bd9b04b 10/26/2015 9:00 AM bp-0add5915-bdfb-4688-8864-05cffb448b3b 10/26/2015 8:56 AM bp-da39ada0-f347-4f30-8f2c-eb2de6e4f08e 10/26/2015 8:41 AM bp-8ca97751-d9b6-4806-9c26-9316801c6c09 10/25/2015 11:50 PM bp-3b4f7f95-bb67-40b6-b9a0-528218bf6a07 10/25/2015 1:18 PM bp-4a1b85e3-5053-4cfe-b8ea-da5ff7faf402 10/24/2015 11:15 AM bp-3312335c-ab27-4fb7-ba07-aae17d2015c0 10/23/2015 5:35 PM bp-3c0ba335-92ac-4a42-8c65-f7e4007f8bf2 10/23/2015 11:33 AM bp-428634a8-0345-4dbd-b49e-f28cc5085702 10/22/2015 8:05 PM bp-3282b0c0-8f8d-481e-8b27-661bcf4d5096 10/22/2015 2:39 PM bp-8bd94e63-28a4-41ed-9696-eaf942e3ca72 10/22/2015 2:37 PM bp-1bd2acfa-c948-4873-bdfb-bd109ab2b01d 10/22/2015 1:19 PM bp-dbc102c5-92cc-4cdf-afd3-1759075ce0b4 10/22/2015 12:55 AM bp-9e952e3e-e365-443e-82a5-cbfa19006457 10/21/2015 9:58 PM bp-42a3be93-b378-45d9-b94a-afb81885143c 10/21/2015 8:35 PM bp-e60e4ecd-0a78-4b81-9fd2-3a6c9a8cbfa6 10/21/2015 8:43 AM bp-91642093-198a-45d9-ab6f-e5729c333fa5 10/20/2015 1:14 PM bp-ea2a2e88-c791-442a-bf8f-cf8c0e8a4fe2 10/19/2015 9:11 PM bp-fbdcbb5c-4050-4e60-9fb6-ff338417f585 10/19/2015 11:34 AM bp-306f2ed1-4c47-48f4-9035-b9bc9bbd470a 10/18/2015 8:11 AM bp-94a2021a-3cf2-4b23-81bb-5e3623189f9a 10/16/2015 1:23 PM bp-0a5ba069-a418-4ae0-87a9-59f08057cba9 10/16/2015 10:42 AM bp-43024334-0a63-49e7-8567-00e0527e1f6e 10/15/2015 3:49 PM bp-1680d908-52ac-4232-9345-bb0f32dddf25 10/15/2015 3:38 PM bp-1b31d638-934b-4cbf-a950-b5fa6414321c 10/15/2015 12:16 PM bp-c4d83f54-9f4d-4bc8-9b16-a134fa67750e 10/15/2015 1:24 AM bp-99a12b9b-6cb4-4247-91a5-572235b862d9 10/14/2015 10:32 PM bp-fa4ed312-f759-4beb-8723-dc4590e55c6a 10/14/2015 9:27 AM bp-44373e95-212e-4c34-98b7-e9b4fbc406b9 10/13/2015 8:25 PM


These crashes have been occuring several times a day. :( Like last time, these were all caused by the fact that I had deleted several critical stability plugins the year before. I can reinstall them, but there's one problem. I don't remember their names.

bp-698a2906-5660-47f3-8120-1436cede0bd9 10/27/2015 9:18 PM bp-01918d35-d811-4417-9ec7-cbae29d7453c 10/27/2015 7:23 PM bp-3ef8d788-c9bc-4d66-ab7b-9120866e10c3 10/27/2015 3:41 PM bp-d0d05db3-6dfa-4b07-949f-ba939bd9b04b 10/26/2015 9:00 AM bp-0add5915-bdfb-4688-8864-05cffb448b3b 10/26/2015 8:56 AM bp-da39ada0-f347-4f30-8f2c-eb2de6e4f08e 10/26/2015 8:41 AM bp-8ca97751-d9b6-4806-9c26-9316801c6c09 10/25/2015 11:50 PM bp-3b4f7f95-bb67-40b6-b9a0-528218bf6a07 10/25/2015 1:18 PM bp-4a1b85e3-5053-4cfe-b8ea-da5ff7faf402 10/24/2015 11:15 AM bp-3312335c-ab27-4fb7-ba07-aae17d2015c0 10/23/2015 5:35 PM bp-3c0ba335-92ac-4a42-8c65-f7e4007f8bf2 10/23/2015 11:33 AM bp-428634a8-0345-4dbd-b49e-f28cc5085702 10/22/2015 8:05 PM bp-3282b0c0-8f8d-481e-8b27-661bcf4d5096 10/22/2015 2:39 PM bp-8bd94e63-28a4-41ed-9696-eaf942e3ca72 10/22/2015 2:37 PM bp-1bd2acfa-c948-4873-bdfb-bd109ab2b01d 10/22/2015 1:19 PM bp-dbc102c5-92cc-4cdf-afd3-1759075ce0b4 10/22/2015 12:55 AM bp-9e952e3e-e365-443e-82a5-cbfa19006457 10/21/2015 9:58 PM bp-42a3be93-b378-45d9-b94a-afb81885143c 10/21/2015 8:35 PM bp-e60e4ecd-0a78-4b81-9fd2-3a6c9a8cbfa6 10/21/2015 8:43 AM bp-91642093-198a-45d9-ab6f-e5729c333fa5 10/20/2015 1:14 PM bp-ea2a2e88-c791-442a-bf8f-cf8c0e8a4fe2 10/19/2015 9:11 PM bp-fbdcbb5c-4050-4e60-9fb6-ff338417f585 10/19/2015 11:34 AM bp-306f2ed1-4c47-48f4-9035-b9bc9bbd470a 10/18/2015 8:11 AM bp-94a2021a-3cf2-4b23-81bb-5e3623189f9a 10/16/2015 1:23 PM bp-0a5ba069-a418-4ae0-87a9-59f08057cba9 10/16/2015 10:42 AM bp-43024334-0a63-49e7-8567-00e0527e1f6e 10/15/2015 3:49 PM bp-1680d908-52ac-4232-9345-bb0f32dddf25 10/15/2015 3:38 PM bp-1b31d638-934b-4cbf-a950-b5fa6414321c 10/15/2015 12:16 PM bp-c4d83f54-9f4d-4bc8-9b16-a134fa67750e 10/15/2015 1:24 AM bp-99a12b9b-6cb4-4247-91a5-572235b862d9 10/14/2015 10:32 PM bp-fa4ed312-f759-4beb-8723-dc4590e55c6a 10/14/2015 9:27 AM bp-44373e95-212e-4c34-98b7-e9b4fbc406b9 10/13/2015 8:25 PM These crashes have been occuring several times a day. :( Like last time, these were all caused by the fact that I had deleted several critical stability plugins the year before. I can reinstall them, but there's one problem. I don't remember their names.

Modified by cor-el

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.10
  • DivX VOD Helper Plug-in
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.65.2 for Mozilla browsers
  • McAfee MSC FF plugin DLL
  • McAfee Virtual Technician plugin for Mozilla (Gecko Version: 1.8b1)
  • MetaStream 3 Plugin r4
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 19.0 r0
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers

Application

  • Firefox 41.0.2
  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:41.0) Gecko/20100101 Firefox/41.0
  • Support URL: https://support.mozilla.org/1/firefox/41.0.2/WINNT/en-US/

Extensions

  • Bookmark Current Tab Set 0.2.4.1-signed (bookmarkcurrenttabset@jake.kasprzak.ca)
  • FEBE 8.7.1-signed ({4BBDD651-70CF-4821-84F8-2B918CF89CA3}) (Inactive)
  • McAfee WebAdvisor 4.0.6 ({4ED1F68A-5463-4931-9384-8FFF5ED91D92}) (Inactive)
  • Microsoft .NET Framework Assistant 0.0.0 ({20a82645-c095-46ed-80e3-08825760534b}) (Inactive)
  • Norton Safe Web Lite Toolbar 1.2.0 ({203FB6B2-2E1E-4474-863B-4C483ECCE78E}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) G41 Express Chipset
  • adapterDescription2:
  • adapterDeviceID: 0x2e32
  • adapterDeviceID2:
  • adapterDrivers: igxprd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 00000000
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'blockedDriver']
  • directWriteEnabled: False
  • directWriteVersion: 0.0.0.0
  • driverDate: 2-20-2009
  • driverDate2:
  • driverVersion: 6.14.10.5039
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 2
  • numTotalWindows: 2
  • supportsHardwareH264: False
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) G41 Express Chipset Direct3D9 vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 9

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
jscher2000
  • Top 10 Contributor
8695 solutions 71066 answers

Helpful Reply

Hi Angie, the first five on the list did not work for me, they are not recognized and this could be that they were not yet submitted successfully.

Could you try posting full links as follows:

  • on the about:crashes page, click the first crash ID to load the page on the crash stats server
  • copy the address of the report page from the address bar and paste into a reply
  • repeat a few more times

Thanks.

Hi Angie, the first five on the list did not work for me, they are not recognized and this could be that they were not yet submitted successfully. Could you try posting full links as follows: * on the about:crashes page, click the first crash ID to load the page on the crash stats server * copy the address of the report page from the address bar and paste into a reply * repeat a few more times Thanks.

Question owner

That's another problem. Reports can't get successfully submitted.

That's another problem. Reports can't get successfully submitted.
FredMcD
  • Top 10 Contributor
4246 solutions 59406 answers

It looks like none of the report numbers are valid.


In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29
It looks like none of the report numbers are valid. In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it and select '''Submit'''. The crash report is several pages of data. We need the report numbers to see the whole report. Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in. ;[[Image:aboutcrashesFx29|width=500]]
jscher2000
  • Top 10 Contributor
8695 solutions 71066 answers

AngieYaz said

That's another problem. Reports can't get successfully submitted.

Are these startup crashes? If they don't occur nearly instantly at startup, what are the general circumstances of the crashes?

You mentioned the possibility that removing some plugins might have caused this problem, but all plugins are optional, so that doesn't seem like it would be the explanation.

Does it make any difference if you start up in Firefox's Safe Mode? That's a standard diagnostic tool to deactivate extensions, hardware acceleration, and some advanced features of Firefox. More info: Troubleshoot Firefox issues using Safe Mode.

If Firefox is not running: Hold down the Shift key when starting Firefox.

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any improvement?

''AngieYaz [[#answer-798965|said]]'' <blockquote> That's another problem. Reports can't get successfully submitted. </blockquote> Are these startup crashes? If they don't occur nearly instantly at startup, what are the general circumstances of the crashes? You mentioned the possibility that removing some plugins might have caused this problem, but all plugins are optional, so that doesn't seem like it would be the explanation. Does it make any difference if you start up in Firefox's Safe Mode? That's a standard diagnostic tool to deactivate extensions, hardware acceleration, and some advanced features of Firefox. More info: [[Troubleshoot Firefox issues using Safe Mode]]. ''If Firefox is not running:'' Hold down the Shift key when starting Firefox. ''If Firefox is running:'' You can restart Firefox in Safe Mode using either: * "3-bar" menu button > "?" button > Restart with Add-ons Disabled * Help menu > Restart with Add-ons Disabled and OK the restart. ''Both scenarios:'' A small dialog should appear. Click "Start in Safe Mode" (''not'' Refresh). Any improvement?

Question owner

Some of them ARE startup crashes, others are general crashes.

Firefox's Safe Mode doesn't help diddly either.

I have had Firefox on this OS since 2006 or so. I never had stability issues before last year. :(

Some of them ARE startup crashes, others are general crashes. Firefox's Safe Mode doesn't help diddly either. I have had Firefox on this OS since 2006 or so. I never had stability issues before last year. :(
FredMcD
  • Top 10 Contributor
4246 solutions 59406 answers

Start your Computer in safe mode with networking. Then start Firefox. Try Safe web sites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia

While still in Safe Mode, try to submit the crash reports.

Start your '''Computer''' in safe mode with networking. Then start Firefox. Try '''Safe''' web sites. Is the problem still there? '''[http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting The Computer In Safe Mode;<br>Free Online Encyclopedia]''' While still in Safe Mode, try to submit the crash reports.

Question owner

Yes, it is.

Yes, it is.
FredMcD
  • Top 10 Contributor
4246 solutions 59406 answers

When does Firefox crash? What were you and FF doing at the time?

When does Firefox crash? What were you and FF doing at the time?

Question owner

Once in the morning but several times during the night. I sometimes am just simply browsing when it crashes.

Once in the morning but several times during the night. I sometimes am just simply browsing when it crashes.
FredMcD
  • Top 10 Contributor
4246 solutions 59406 answers

Helpful Reply

Download Firefox For All languages And Systems {web link} Save the file. Then;

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Mac: Open the "Applications" folder. Linux: Check your user manual.

Look for, and rename any Mozilla or Firefox folders by adding .old to them.

After rebooting the computer, run a registry scanner. Then run the installer. If all goes well, remove the OLD folders when you are done.

'''[http://www.mozilla.org/en-US/firefox/all/ Download Firefox For All languages And Systems]''' {web link} Save the file. Then; Using your file browser, open the '''Programs Folder''' on your computer. '''Windows:''' C:\Program Files C:\Program Files (x86) '''Mac:''' Open the "Applications" folder. '''Linux:''' Check your user manual. Look for, and rename any Mozilla or Firefox folders by adding '''.old''' to them. After rebooting the computer, run a registry scanner. Then run the installer. If all goes well, remove the OLD folders when you are done.