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Firefox keeps crashing in Windows 10

Posted

Here's a few crash reports.

bp-050144f5-efa4-44d0-8e1d-ef3d52150902
bp-38cb3aa9-f0af-4f56-b2fb-ad2402150902
bp-ee82ffa8-b7c6-40c5-b720-b039a2150902
Here's a few crash reports. bp-050144f5-efa4-44d0-8e1d-ef3d52150902 bp-38cb3aa9-f0af-4f56-b2fb-ad2402150902 bp-ee82ffa8-b7c6-40c5-b720-b039a2150902

Modified by cor-el

Chosen solution

Chaoz said

Sorry, don't know why it's formatted like that.

The forum software converts the crash report number into a link to it.


The crash report flagged these programs;

lpxpcom.dll = LastPass

atidxx32.dll = Advanced Micro Devices = http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64


As a test, disable LastPass.

Read this answer in context 1

Additional System Details

Installed Plug-ins

  • Foxit Reader Plug-In For Firefox and Netscape
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.45.2 for Mozilla browsers
  • The plugin allows you to have a better experience with Microsoft Lync
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • NPWLPG
  • Shockwave Flash 18.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:40.0) Gecko/20100101 Firefox/40.0

More Information

Question owner

Sorry, don't know why it's formatted like that.

Sorry, don't know why it's formatted like that.
cor-el
  • Top 10 Contributor
  • Moderator
17410 solutions 157273 answers

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window

You can check for issues caused by plugins and set plugins to "Ask to Activate" on the "Firefox/Tools > Add-ons > Plugins" page (plugins are not affected by Firefox Safe Mode)


Do a malware check with several malware scanning programs on the Windows computer.

Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem. *Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance *Do NOT click the Reset button on the Safe Mode start window *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes You can check for issues caused by plugins and set plugins to "Ask to Activate" on the "Firefox/Tools > Add-ons > Plugins" page (plugins are not affected by Firefox Safe Mode) *https://support.mozilla.org/kb/Troubleshooting+plugins ---- Do a malware check with several malware scanning programs on the Windows computer. *https://support.mozilla.org/kb/troubleshoot-firefox-issues-caused-malware Please scan with all programs because each program detects different malware. All these programs have free versions. Make sure that you update each program to get the latest version of their databases before doing a scan. *Malwarebytes' Anti-Malware:<br>http://www.malwarebytes.org/mbam.php *AdwCleaner:<br>http://www.bleepingcomputer.com/download/adwcleaner/<br>http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml *SuperAntispyware:<br>http://www.superantispyware.com/ *Microsoft Safety Scanner:<br>http://www.microsoft.com/security/scanner/en-us/default.aspx *Windows Defender:<br>http://windows.microsoft.com/en-us/windows/using-defender *Spybot Search & Destroy:<br>http://www.safer-networking.org/en/index.html *Kasperky Free Security Scan:<br>http://www.kaspersky.com/security-scan You can also do a check for a rootkit infection with TDSSKiller. *Anti-rootkit utility TDSSKiller:<br>http://support.kaspersky.com/5350?el=88446 See also: *"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked
FredMcD
  • Top 10 Contributor
4220 solutions 58911 answers

Chosen Solution

Chaoz said

Sorry, don't know why it's formatted like that.

The forum software converts the crash report number into a link to it.


The crash report flagged these programs;

lpxpcom.dll = LastPass

atidxx32.dll = Advanced Micro Devices = http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64


As a test, disable LastPass.

''Chaoz [[#answer-776623|said]]'' <blockquote> Sorry, don't know why it's formatted like that. </blockquote> The forum software converts the crash report number into a link to it. The crash report flagged these programs; lpxpcom.dll = LastPass atidxx32.dll = Advanced Micro Devices = http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64 ---------------- As a test, disable LastPass.

Helpful Reply

Haven't had a crash so far since I disabled LastPass. But I can't live without it.

Haven't had a crash so far since I disabled LastPass. But I can't live without it.
FredMcD
  • Top 10 Contributor
4220 solutions 58911 answers

Contact their support and ask questions. Good luck.

Contact their support and ask questions. Good luck.

Helpful Reply

I had LastPass disabled, but it crashed again just now.

https://crash-stats.mozilla.com/report/index/3677bf0b-ff0b-4ce7-8a9b-469fa2150905

I had LastPass disabled, but it crashed again just now. https://crash-stats.mozilla.com/report/index/3677bf0b-ff0b-4ce7-8a9b-469fa2150905
FredMcD
  • Top 10 Contributor
4220 solutions 58911 answers

atidxx32.dll = Advanced Micro Devices = http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64


check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

atidxx32.dll = Advanced Micro Devices = http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64 ------------------ check this: * see if there are updates for your graphics drive drivers '''https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration''' * disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later) '''https://forums.adobe.com/message/4468493#TemporaryWorkaround''' * disable hardware acceleration in the Flash plugin '''https://forums.adobe.com/thread/891337''' See also: * '''http://kb.mozillazine.org/Flash#Troubleshooting'''