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Since yesterday ff won't start; running Linux Mint 14 in VirtualBox; updated to 39.03

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  • Last reply by guigs
  • Solved

Since yesterday Firefox won't start when I click on the icon. There seems to be some activity but the window never opens.

I'm running Linux Mint release 14 in Virtual Box.

In the terminal I've tried firefox -safe-mode

I get: Error: Platform version '39.0.3' is not compatible with minVersion >= 39.0 maxVersion <= 39.0

I would be grateful for some help with this.

PS Since I can't start Firefox the data below is not from the version I have the problem with!

Since yesterday Firefox won't start when I click on the icon. There seems to be some activity but the window never opens. I'm running Linux Mint release 14 in Virtual Box. In the terminal I've tried firefox -safe-mode I get: Error: Platform version '39.0.3' is not compatible with minVersion >= 39.0 maxVersion <= 39.0 I would be grateful for some help with this. PS Since I can't start Firefox the data below is not from the version I have the problem with!

Chosen solution

This is the most updated information I could find about the hot fix release for your version of Linux:

I understand that Firefox will not start, please also see these troubleshooting steps:

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Chosen Solution

This is the most updated information I could find about the hot fix release for your version of Linux:

I understand that Firefox will not start, please also see these troubleshooting steps: