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No audio output

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I am fed up with FF now. I have no audio output in my Ubuntu and Windows from firefox in any website. It was working in youtube when i switched to HTML5 player, and now its also not working. No audio at all, but video plays fine.

I am fed up with FF now. I have no audio output in my Ubuntu and Windows from firefox in any website. It was working in youtube when i switched to HTML5 player, and now its also not working. No audio at all, but video plays fine.

Additional System Details

Installed Plug-ins

  • This plugin provides integration with Gnome Shell for live extension enabling and disabling. It can be used only by extensions.gnome.org
  • Shockwave Flash 11.2 r202
  • This plug-in detects the presence of iTunes when opening iTunes Store URLs in a web page with Firefox.

Application

  • Firefox 39.0
  • User Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:39.0) Gecko/20100101 Firefox/39.0
  • Support URL: https://support.mozilla.org/1/firefox/39.0/Linux/en-US/

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  • Thumbnail Zoom Plus 3.7 (thumbnailZoom@dadler.github.com)
  • Translate This! 3.0.2.1-signed (jid0-k75TfRGfOXPHfEZmJ9cKu5eCgLc@jetpack)
  • Ubuntu Firefox Modifications 3.0 (ubufox@ubuntu.com)
  • Omnibar 0.7.28.20141004.1-signed (omnibar@ajitk.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel Open Source Technology Center -- Mesa DRI Intel(R) Haswell Mobile
  • adapterDeviceID: Mesa DRI Intel(R) Haswell Mobile
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  • webglRenderer: Intel Open Source Technology Center -- Mesa DRI Intel(R) Haswell Mobile
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Basic

Modified Preferences

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  • Accessibility: No
John99 971 solutions 13138 answers

Something is wrong with your computer setup. I have sound on Ubuntu and Windows with Firefox 39.

Does Internet Explorer on Windows have sound ? In Ubuntu do you get sound from the button [Test Sound] in your Sound Settings ?

Have you tried in Firefox's safemode & with all plugins disabled by setting to never activate. (Or all except FlashPlayer if testing FlashPlayer content) See:

Something is wrong with your computer setup. I have sound on Ubuntu and Windows with Firefox 39. Does Internet Explorer on Windows have sound ? In Ubuntu do you get sound from the button [Test Sound] in your Sound Settings ? Have you tried in Firefox's safemode & with all plugins disabled by setting to never activate. (Or all except FlashPlayer if testing FlashPlayer content) See: * [[Troubleshoot Firefox issues using Safe Mode]] * [[Disable or remove Add-ons]]

Question owner

John99 said

Something is wrong with your computer setup. I have sound on Ubuntu and Windows with Firefox 39. Does Internet Explorer on Windows have sound ? In Ubuntu do you get sound from the button [Test Sound] in your Sound Settings ? Have you tried in Firefox's safemode & with all plugins disabled by setting to never activate. (Or all except FlashPlayer if testing FlashPlayer content) See:

Seems like windows version is working. Still linux version is not working even in safe mode. In ubuntu chrome and vivaldi is working fine

''John99 [[#answer-763656|said]]'' <blockquote> Something is wrong with your computer setup. I have sound on Ubuntu and Windows with Firefox 39. Does Internet Explorer on Windows have sound ? In Ubuntu do you get sound from the button [Test Sound] in your Sound Settings ? Have you tried in Firefox's safemode & with all plugins disabled by setting to never activate. (Or all except FlashPlayer if testing FlashPlayer content) See: * [[Troubleshoot Firefox issues using Safe Mode]] * [[Disable or remove Add-ons]] </blockquote> Seems like windows version is working. Still linux version is not working even in safe mode. In ubuntu chrome and vivaldi is working fine
John99 971 solutions 13138 answers

Did you check your sound settings ? Do you get sound from the button in Ubuntu's sound settings. Do other Ubuntu programs play sound ok ?

I have not even got speakers connected at the moment, but Firefox 39 on Ubuntu does have sound when I have speakers, & with the correct settings and volumes.

Did you check your sound settings ? Do you get sound from the button in Ubuntu's sound settings. Do other Ubuntu programs play sound ok ? I have not even got speakers connected at the moment, but Firefox 39 on Ubuntu does have sound when I have speakers, & with the correct settings and volumes.

Helpful Reply

John99 said

Did you check your sound settings ? Do you get sound from the button in Ubuntu's sound settings. Do other Ubuntu programs play sound ok ? I have not even got speakers connected at the moment, but Firefox 39 on Ubuntu does have sound when I have speakers, & with the correct settings and volumes.

Speakers are fine. Other browsers are working fine. Video and music players also working fine. Its only firefox which has no sound

''John99 [[#answer-765625|said]]'' <blockquote> Did you check your sound settings ? Do you get sound from the button in Ubuntu's sound settings. Do other Ubuntu programs play sound ok ? I have not even got speakers connected at the moment, but Firefox 39 on Ubuntu does have sound when I have speakers, & with the correct settings and volumes. </blockquote> Speakers are fine. Other browsers are working fine. Video and music players also working fine. Its only firefox which has no sound
user1241316 2 solutions 94 answers

Helpful Reply

Did you used the official build or you tried a make install from the source of firefox?

https://support.mozilla.org/en-US/questions/1076723

I did run a test in a virtual machine debian 8.1 i build and finally i forced to download all the libraries needed to proceed with the Installation and the end i was running without an error.

Did you used the official build or you tried a make install from the source of firefox? https://support.mozilla.org/en-US/questions/1076723 I did run a test in a virtual machine debian 8.1 i build and finally i forced to download all the libraries needed to proceed with the Installation and the end i was running without an error.

Modified by user1241316

Question owner

pub44 said

Did you used the official build or you tried a make install from the source of firefox? https://support.mozilla.org/en-US/questions/1076723 I did run a test in a virtual machine debian 8.1 i build and finally i forced to download all the libraries needed to proceed with the Installation and the end i was running without an error.

it was pre installed on ubuntu. I just update it when it shows there is an update. Actually it used to work too, suddenly stopped working

''pub44 [[#answer-765736|said]]'' <blockquote> Did you used the official build or you tried a make install from the source of firefox? https://support.mozilla.org/en-US/questions/1076723 I did run a test in a virtual machine debian 8.1 i build and finally i forced to download all the libraries needed to proceed with the Installation and the end i was running without an error. </blockquote> it was pre installed on ubuntu. I just update it when it shows there is an update. Actually it used to work too, suddenly stopped working
user1241316 2 solutions 94 answers

ebinpissac said

it was pre installed on ubuntu. I just update it when it shows there is an update. Actually it used to work too, suddenly stopped working

forget 39 is full of bugs download nightly version from here:

https://nightly.mozilla.org/

and the public ftp of nightly versions are here:

https://ftp.mozilla.org/pub/mozilla.org/firefox/nightly/

is better to download a source of a version you like (the only thing i care about is the no script and addblock plugins) try to do the make in your system by running firefox from a terminal by typing ./firefox& this way the terminal is used as an out put and you get the errors of firefox in there i took many errors and i forced to download the source in order to compile it on the virtual machine i did build utill i was getting no errors. I took many warnings as i tried to install it from my account and not root finally i forced to use the root compile in the end i did forced to install so many new libraries it took me almost half a day to set it up!? and too bad it was a virtual machine and not official build.

I need to instal a new disk for linux anyway.

''ebinpissac [[#answer-765742|said]]'' <blockquote> it was pre installed on ubuntu. I just update it when it shows there is an update. Actually it used to work too, suddenly stopped working </blockquote> forget 39 is full of bugs download nightly version from here: https://nightly.mozilla.org/ and the public ftp of nightly versions are here: https://ftp.mozilla.org/pub/mozilla.org/firefox/nightly/ is better to download a source of a version you like (the only thing i care about is the no script and addblock plugins) try to do the make in your system by running firefox from a terminal by typing ./firefox& this way the terminal is used as an out put and you get the errors of firefox in there i took many errors and i forced to download the source in order to compile it on the virtual machine i did build utill i was getting no errors. I took many warnings as i tried to install it from my account and not root finally i forced to use the root compile in the end i did forced to install so many new libraries it took me almost half a day to set it up!? and too bad it was a virtual machine and not official build. I need to instal a new disk for linux anyway.

Modified by user1241316

John99 971 solutions 13138 answers

Hi pub44, I appreciate you will be an advanced user and an avid fan of Nightly, but it is not good to say

"forget 39 is full of bugs download nightly version from here:"

The Nightly version is unstable and updated frequently, often nightly, as the name suggests. It is not the policy of support.mozilla to tell ordinary users of Firefox to use Nightly instead of the Release. (Unless we have a very good reason, such as a bug fix that person needs urgently.)

If you have a particular issue or know of a particular bug in Firefox 39 that is causing you personally a problem I suggest you start your own question about that subject.

Yes you would be correct to say bug fixes are going to be made first of all in Nightly, but that is at a price of having to deal with all the other changes and updates, and the increased risk that data i.e. profile information will be lost. We may run multiple installs, multiple profiles and VMs but that is not what the ordinary user is doing. We do not even document fully the use of multiple profiles in our end user facing Knowledge Base.

Hi pub44, I appreciate you will be an advanced user and an avid fan of Nightly, but it is not good to say ''"forget 39 is full of bugs download nightly version from here:"'' The Nightly version is unstable and updated frequently, often nightly, as the name suggests. It is not the policy of support.mozilla to tell ordinary users of Firefox to use Nightly instead of the Release. (Unless we have a very good reason, such as a bug fix that person needs urgently.) If you have a particular issue or know of a particular bug in Firefox 39 that is causing you personally a problem I suggest you start your own question about that subject. Yes you would be correct to say bug fixes are going to be made first of all in Nightly, but that is at a price of having to deal with all the other changes and updates, and the increased risk that data i.e. profile information will be lost. We may run multiple installs, multiple profiles and VMs but that is not what the ordinary user is doing. We do not even document fully the use of multiple profiles in our end user facing Knowledge Base.

Question owner

pub44 said

ebinpissac said
it was pre installed on ubuntu. I just update it when it shows there is an update. Actually it used to work too, suddenly stopped working

forget 39 is full of bugs download nightly version from here:

https://nightly.mozilla.org/

and the public ftp of nightly versions are here:

https://ftp.mozilla.org/pub/mozilla.org/firefox/nightly/

is better to download a source of a version you like (the only thing i care about is the no script and addblock plugins) try to do the make in your system by running firefox from a terminal by typing ./firefox& this way the terminal is used as an out put and you get the errors of firefox in there i took many errors and i forced to download the source in order to compile it on the virtual machine i did build utill i was getting no errors. I took many warnings as i tried to install it from my account and not root finally i forced to use the root compile in the end i did forced to install so many new libraries it took me almost half a day to set it up!? and too bad it was a virtual machine and not official build.

I need to instal a new disk for linux anyway.

I just downloaded a nightly, and ran it from the terminal. Tried to play a youtube video, and its still the same. :( The following messages I got from terminal : ebin@Ebin-UX303LN:~/Downloads/firefox$ ./firefox 1439301838232 addons.xpi WARN Ignoring duplicate locale in localized properties 1439301838232 addons.xpi WARN Ignoring localized properties with no listed locales 1439301840368 addons.update-checker WARN Update manifest for ubufox@ubuntu.com did not contain an updates property -*- PushService.jsm: init() -*- PushService.jsm: new state: 2 old state: 0 -*- PushService.jsm: init() -*- PushService.jsm: changeServerURL -*- PushService.jsm: startService -*- PushServiceWebSocket.jsm: init() -*- PushService.jsm: startObservers -*- PushService.jsm: changeStateConnectionEnabledEvent: true -*- PushService.jsm: changeStateOfflineEvent: false -*- PushDB.jsm: getAllUnexpired() -*- PushDB.jsm: getAllByPushQuota() -*- PushService.jsm: new state: 5 old state: 2 -*- PushService.jsm: receiveMessage(): Push:RegisterEventNotificationListener -*- PushService.jsm: Adding child listener -*- PushService.jsm: changeStateOfflineEvent: true -*- PushServiceWebSocket.jsm: shutdownWS() -*- PushService.jsm: new state: 4 old state: 5 -*- PushService.jsm: receiveMessage(): child-process-shutdown -*- PushService.jsm: Possibly removing child listener -*- PushService.jsm: Removed child listener

      1. !!! [Child][MessageChannel] Error: (msgtype=0x200048,name=PBrowser::Msg___delete__) Channel closing: too late to send/recv, messages will be lost


      1. !!! [Child][MessageChannel] Error: (msgtype=0x3A009E,name=PContent::Msg_ScriptError) Channel closing: too late to send/recv, messages will be lost


      1. !!! [Child][MessageChannel] Error: (msgtype=0x3A009E,name=PContent::Msg_ScriptError) Channel closing: too late to send/recv, messages will be lost

[Parent 16013] WARNING: pipe error (52): Connection reset by peer: file /builds/slave/m-cen-l64-ntly-000000000000000/build/src/ipc/chromium/src/chrome/common/ipc_channel_posix.cc, line 459 -*- PushService.jsm: uninit() -*- PushService.jsm: new state: 0 old state: 4 -*- PushService.jsm: shutdown complete! -*- PushService.jsm: changeServerURL -*- PushService.jsm: stopService ebin@Ebin-UX303LN:~/Downloads/firefox$

''pub44 [[#answer-765757|said]]'' <blockquote> ''ebinpissac [[#answer-765742|said]]'' <blockquote> it was pre installed on ubuntu. I just update it when it shows there is an update. Actually it used to work too, suddenly stopped working </blockquote> forget 39 is full of bugs download nightly version from here: https://nightly.mozilla.org/ and the public ftp of nightly versions are here: https://ftp.mozilla.org/pub/mozilla.org/firefox/nightly/ is better to download a source of a version you like (the only thing i care about is the no script and addblock plugins) try to do the make in your system by running firefox from a terminal by typing ./firefox& this way the terminal is used as an out put and you get the errors of firefox in there i took many errors and i forced to download the source in order to compile it on the virtual machine i did build utill i was getting no errors. I took many warnings as i tried to install it from my account and not root finally i forced to use the root compile in the end i did forced to install so many new libraries it took me almost half a day to set it up!? and too bad it was a virtual machine and not official build. I need to instal a new disk for linux anyway. </blockquote> I just downloaded a nightly, and ran it from the terminal. Tried to play a youtube video, and its still the same. :( The following messages I got from terminal : ebin@Ebin-UX303LN:~/Downloads/firefox$ ./firefox 1439301838232 addons.xpi WARN Ignoring duplicate locale in localized properties 1439301838232 addons.xpi WARN Ignoring localized properties with no listed locales 1439301840368 addons.update-checker WARN Update manifest for ubufox@ubuntu.com did not contain an updates property -*- PushService.jsm: init() -*- PushService.jsm: new state: 2 old state: 0 -*- PushService.jsm: init() -*- PushService.jsm: changeServerURL -*- PushService.jsm: startService -*- PushServiceWebSocket.jsm: init() -*- PushService.jsm: startObservers -*- PushService.jsm: changeStateConnectionEnabledEvent: true -*- PushService.jsm: changeStateOfflineEvent: false -*- PushDB.jsm: getAllUnexpired() -*- PushDB.jsm: getAllByPushQuota() -*- PushService.jsm: new state: 5 old state: 2 -*- PushService.jsm: receiveMessage(): Push:RegisterEventNotificationListener -*- PushService.jsm: Adding child listener -*- PushService.jsm: changeStateOfflineEvent: true -*- PushServiceWebSocket.jsm: shutdownWS() -*- PushService.jsm: new state: 4 old state: 5 -*- PushService.jsm: receiveMessage(): child-process-shutdown -*- PushService.jsm: Possibly removing child listener -*- PushService.jsm: Removed child listener ###!!! [Child][MessageChannel] Error: (msgtype=0x200048,name=PBrowser::Msg___delete__) Channel closing: too late to send/recv, messages will be lost ###!!! [Child][MessageChannel] Error: (msgtype=0x3A009E,name=PContent::Msg_ScriptError) Channel closing: too late to send/recv, messages will be lost ###!!! [Child][MessageChannel] Error: (msgtype=0x3A009E,name=PContent::Msg_ScriptError) Channel closing: too late to send/recv, messages will be lost [Parent 16013] WARNING: pipe error (52): Connection reset by peer: file /builds/slave/m-cen-l64-ntly-000000000000000/build/src/ipc/chromium/src/chrome/common/ipc_channel_posix.cc, line 459 -*- PushService.jsm: uninit() -*- PushService.jsm: new state: 0 old state: 4 -*- PushService.jsm: shutdown complete! -*- PushService.jsm: changeServerURL -*- PushService.jsm: stopService ebin@Ebin-UX303LN:~/Downloads/firefox$

Question owner

John99 said

Hi pub44, I appreciate you will be an advanced user and an avid fan of Nightly, but it is not good to say "forget 39 is full of bugs download nightly version from here:" The Nightly version is unstable and updated frequently, often nightly, as the name suggests. It is not the policy of support.mozilla to tell ordinary users of Firefox to use Nightly instead of the Release. (Unless we have a very good reason, such as a bug fix that person needs urgently.) If you have a particular issue or know of a particular bug in Firefox 39 that is causing you personally a problem I suggest you start your own question about that subject. Yes you would be correct to say bug fixes are going to be made first of all in Nightly, but that is at a price of having to deal with all the other changes and updates, and the increased risk that data i.e. profile information will be lost. We may run multiple installs, multiple profiles and VMs but that is not what the ordinary user is doing. We do not even document fully the use of multiple profiles in our end user facing Knowledge Base.

I dont mind using nightly builds if it solves my problem. so far its also not working. I am ready to share my desktop with teamviewer or something. Is it possible for you to help in that way?

''John99 [[#answer-765761|said]]'' <blockquote> Hi pub44, I appreciate you will be an advanced user and an avid fan of Nightly, but it is not good to say ''"forget 39 is full of bugs download nightly version from here:"'' The Nightly version is unstable and updated frequently, often nightly, as the name suggests. It is not the policy of support.mozilla to tell ordinary users of Firefox to use Nightly instead of the Release. (Unless we have a very good reason, such as a bug fix that person needs urgently.) If you have a particular issue or know of a particular bug in Firefox 39 that is causing you personally a problem I suggest you start your own question about that subject. Yes you would be correct to say bug fixes are going to be made first of all in Nightly, but that is at a price of having to deal with all the other changes and updates, and the increased risk that data i.e. profile information will be lost. We may run multiple installs, multiple profiles and VMs but that is not what the ordinary user is doing. We do not even document fully the use of multiple profiles in our end user facing Knowledge Base. </blockquote> I dont mind using nightly builds if it solves my problem. so far its also not working. I am ready to share my desktop with teamviewer or something. Is it possible for you to help in that way?

Question owner

ebinpissac said

John99 said
Hi pub44, I appreciate you will be an advanced user and an avid fan of Nightly, but it is not good to say "forget 39 is full of bugs download nightly version from here:" The Nightly version is unstable and updated frequently, often nightly, as the name suggests. It is not the policy of support.mozilla to tell ordinary users of Firefox to use Nightly instead of the Release. (Unless we have a very good reason, such as a bug fix that person needs urgently.) If you have a particular issue or know of a particular bug in Firefox 39 that is causing you personally a problem I suggest you start your own question about that subject. Yes you would be correct to say bug fixes are going to be made first of all in Nightly, but that is at a price of having to deal with all the other changes and updates, and the increased risk that data i.e. profile information will be lost. We may run multiple installs, multiple profiles and VMs but that is not what the ordinary user is doing. We do not even document fully the use of multiple profiles in our end user facing Knowledge Base.

I dont mind using nightly builds if it solves my problem. so far its also not working. I am ready to share my desktop with teamviewer or something. Is it possible for you to help in that way?

I downloaded a windows version, installed it using wine, and it works fine too!!!

''ebinpissac [[#answer-765769|said]]'' <blockquote> ''John99 [[#answer-765761|said]]'' <blockquote> Hi pub44, I appreciate you will be an advanced user and an avid fan of Nightly, but it is not good to say ''"forget 39 is full of bugs download nightly version from here:"'' The Nightly version is unstable and updated frequently, often nightly, as the name suggests. It is not the policy of support.mozilla to tell ordinary users of Firefox to use Nightly instead of the Release. (Unless we have a very good reason, such as a bug fix that person needs urgently.) If you have a particular issue or know of a particular bug in Firefox 39 that is causing you personally a problem I suggest you start your own question about that subject. Yes you would be correct to say bug fixes are going to be made first of all in Nightly, but that is at a price of having to deal with all the other changes and updates, and the increased risk that data i.e. profile information will be lost. We may run multiple installs, multiple profiles and VMs but that is not what the ordinary user is doing. We do not even document fully the use of multiple profiles in our end user facing Knowledge Base. </blockquote> I dont mind using nightly builds if it solves my problem. so far its also not working. I am ready to share my desktop with teamviewer or something. Is it possible for you to help in that way? </blockquote> I downloaded a windows version, installed it using wine, and it works fine too!!!
user1241316 2 solutions 94 answers

John99 i was using Slackware before i get into vista x64 and in there there are not automatic installers for packages like apt-get i was downloading everything and i was using ./configure make make install etc you didn't see what he got from a terminal?

He forgot the & in the end as i told him to do so that we know from were the errors are come from the system or the firefox are marked like this

(firefox:1784): Gtk-CRITICAL **: IA__gtk_clipboard_set_with_data: assertion 'targets != NULL' failed

(firefox:1784): Gtk-CRITICAL **: IA__gtk_clipboard_set_with_data: assertion 'targets != NULL' failed

errors are coming for the system this is not clear is better to download the source he likes and step by step we will install it until he will getting no errors so where is your problem?

PS with the & in the end he is free to run su root from 1 terminal or stay in the account as a simple user nobody is using root account to play in the internet.

PS 2 i did upload and an image i did boot from the vmware player is simple machine with debian 8.1 and you see i have allow only the Mozilla site not Google analytics or anything else they using cookies to monitor what you visiting and this is not good. i'm login as a simple user and not as root.

John99 i was using Slackware before i get into vista x64 and in there there are not automatic installers for packages like apt-get i was downloading everything and i was using ./configure make make install etc you didn't see what he got from a terminal? He forgot the & in the end as i told him to do so that we know from were the errors are come from the system or the firefox are marked like this (firefox:1784): Gtk-CRITICAL **: IA__gtk_clipboard_set_with_data: assertion 'targets != NULL' failed (firefox:1784): Gtk-CRITICAL **: IA__gtk_clipboard_set_with_data: assertion 'targets != NULL' failed errors are coming for the system this is not clear is better to download the source he likes and step by step we will install it until he will getting no errors so where is your problem? PS with the & in the end he is free to run su root from 1 terminal or stay in the account as a simple user nobody is using root account to play in the internet. PS 2 i did upload and an image i did boot from the vmware player is simple machine with debian 8.1 and you see i have allow only the Mozilla site not Google analytics or anything else they using cookies to monitor what you visiting and this is not good. i'm login as a simple user and not as root.

Modified by user1241316

John99 971 solutions 13138 answers

ebinpissac said

I dont mind using nightly builds if it solves my problem. so far its also not working. I am ready to share my desktop with teamviewer or something. Is it possible for you to help in that way?

I think we are heading down the wrong track here. Firefox 39 works fine for me including on Ubuntu. I even plugged in an earphone to confirm I get sound on this.

The problem is not likely to be with Firefox 39 as installed by most people, but with something on your system. Rather than trying different builds and versions of Firefox your best options are

  1. Confirm you have tried Firefox's safe mode.
  2. Refresh Firefox that will sort out any major profile issues or add-on problems. It possibly is not going to help if Firefox in safe mode and with no plugins enabled still has no sound, but is worth trying.
  3. If you have anything you need to keep, passwords bookmarks etc ensure you back up the Firefox profile. (We should not lose or damage this but belts and braces policy is best) The profile will be within /home/jph-admin/.mozilla Note the leading dot. This is a hidden folder
  4. Make sure you have another working browser. (You previously mentioned having Chrome on Ubuntu)
  5. Uninstall Firefox. You have the Canonical distro build installed. The Ubuntu software centre will have a remove option for Firefox.
  6. Check Firefox program files have been removed. For Canonical Firefox they will be in /usr/lib/firefox

See also

I do not know why your Firefox Mozilla Nightly is not working but it is much easier to reinstall the Distro version. When you say Nightly is not working are you indicating it has no sound, or that it does not function as a browser?

''ebinpissac [[#answer-765769|said]]'' <blockquote> I dont mind using nightly builds if it solves my problem. so far its also not working. I am ready to share my desktop with teamviewer or something. Is it possible for you to help in that way? </blockquote> I think we are heading down the wrong track here. Firefox 39 works fine for me including on Ubuntu. I even plugged in an earphone to confirm I get sound on this. The problem is not likely to be with Firefox 39 as installed by most people, but with something on your system. Rather than trying different builds and versions of Firefox your best options are # Confirm you have tried Firefox's safe mode. # Refresh Firefox that will sort out any major profile issues or add-on problems. It possibly is not going to help if Firefox in safe mode and with no plugins enabled still has no sound, but is worth trying. # If you have anything you need to keep, passwords bookmarks etc ensure you back up the Firefox profile. (We should not lose or damage this but belts and braces policy is best) The profile will be within ''/home/jph-admin/.mozilla'' Note the leading dot. This is a hidden folder # Make sure you have another working browser. (You previously mentioned having Chrome on Ubuntu) #Uninstall Firefox. You have the Canonical distro build installed. The Ubuntu software centre will have a remove option for Firefox. # '''Check Firefox program files have been removed'''. For Canonical Firefox they will be in ''/usr/lib/firefox'' See also * [[Troubleshoot Firefox issues using Safe Mode]] * [[Back up and restore information in Firefox profiles]] * <sub>[[Firefox keeps crashing at startup#w_try-a-clean-install|Firefox keeps crashing at startup]]</sub>_try-a-clean-install I do not know why your Firefox Mozilla Nightly is not working but it is much easier to reinstall the Distro version. When you say Nightly is not working are you indicating it has no sound, or that it does not function as a browser?
John99 971 solutions 13138 answers

I forgot to give a link for the Firefox Refresh option.

if you do try to install a Mozilla Firefox you will also need these instructions

I forgot to give a link for the Firefox Refresh option. * [[Refresh Firefox - reset add-ons and settings]] if you do try to install a Mozilla Firefox you will also need these instructions * [[Install Firefox on Linux]]

Modified by John99

Question owner

John99 said

ebinpissac said
I dont mind using nightly builds if it solves my problem. so far its also not working. I am ready to share my desktop with teamviewer or something. Is it possible for you to help in that way?

I think we are heading down the wrong track here. Firefox 39 works fine for me including on Ubuntu. I even plugged in an earphone to confirm I get sound on this.

The problem is not likely to be with Firefox 39 as installed by most people, but with something on your system. Rather than trying different builds and versions of Firefox your best options are

  1. Confirm you have tried Firefox's safe mode.
  2. Refresh Firefox that will sort out any major profile issues or add-on problems. It possibly is not going to help if Firefox in safe mode and with no plugins enabled still has no sound, but is worth trying.
  3. If you have anything you need to keep, passwords bookmarks etc ensure you back up the Firefox profile. (We should not lose or damage this but belts and braces policy is best) The profile will be within /home/jph-admin/.mozilla Note the leading dot. This is a hidden folder
  4. Make sure you have another working browser. (You previously mentioned having Chrome on Ubuntu)
  5. Uninstall Firefox. You have the Canonical distro build installed. The Ubuntu software centre will have a remove option for Firefox.
  6. Check Firefox program files have been removed. For Canonical Firefox they will be in /usr/lib/firefox

See also

I do not know why your Firefox Mozilla Nightly is not working but it is much easier to reinstall the Distro version. When you say Nightly is not working are you indicating it has no sound, or that it does not function as a browser?

Hi John 99, I have tried all those things u mentioned above. I removed my profile and tried to run a new version, and its still the same . I tried to run nightly version, and it also has no audio. But I installed waterfox and Firefox for windows in wine, and tried to run, it has audio output.

''John99 [[#answer-765917|said]]'' <blockquote> ''ebinpissac [[#answer-765769|said]]'' <blockquote> I dont mind using nightly builds if it solves my problem. so far its also not working. I am ready to share my desktop with teamviewer or something. Is it possible for you to help in that way? </blockquote> I think we are heading down the wrong track here. Firefox 39 works fine for me including on Ubuntu. I even plugged in an earphone to confirm I get sound on this. The problem is not likely to be with Firefox 39 as installed by most people, but with something on your system. Rather than trying different builds and versions of Firefox your best options are # Confirm you have tried Firefox's safe mode. # Refresh Firefox that will sort out any major profile issues or add-on problems. It possibly is not going to help if Firefox in safe mode and with no plugins enabled still has no sound, but is worth trying. # If you have anything you need to keep, passwords bookmarks etc ensure you back up the Firefox profile. (We should not lose or damage this but belts and braces policy is best) The profile will be within ''/home/jph-admin/.mozilla'' Note the leading dot. This is a hidden folder # Make sure you have another working browser. (You previously mentioned having Chrome on Ubuntu) #Uninstall Firefox. You have the Canonical distro build installed. The Ubuntu software centre will have a remove option for Firefox. # '''Check Firefox program files have been removed'''. For Canonical Firefox they will be in ''/usr/lib/firefox'' See also * [[Troubleshoot Firefox issues using Safe Mode]] * [[Back up and restore information in Firefox profiles]] * <sub>[[Firefox keeps crashing at startup#w_try-a-clean-install|Firefox keeps crashing at startup]]</sub>_try-a-clean-install I do not know why your Firefox Mozilla Nightly is not working but it is much easier to reinstall the Distro version. When you say Nightly is not working are you indicating it has no sound, or that it does not function as a browser? </blockquote> Hi John 99, I have tried all those things u mentioned above. I removed my profile and tried to run a new version, and its still the same . I tried to run nightly version, and it also has no audio. But I installed waterfox and Firefox for windows in wine, and tried to run, it has audio output.

Question owner

pub44 said

John99 i was using Slackware before i get into vista x64 and in there there are not automatic installers for packages like apt-get i was downloading everything and i was using ./configure make make install etc you didn't see what he got from a terminal? He forgot the & in the end as i told him to do so that we know from were the errors are come from the system or the firefox are marked like this (firefox:1784): Gtk-CRITICAL **: IA__gtk_clipboard_set_with_data: assertion 'targets != NULL' failed (firefox:1784): Gtk-CRITICAL **: IA__gtk_clipboard_set_with_data: assertion 'targets != NULL' failed errors are coming for the system this is not clear is better to download the source he likes and step by step we will install it until he will getting no errors so where is your problem? PS with the & in the end he is free to run su root from 1 terminal or stay in the account as a simple user nobody is using root account to play in the internet. PS 2 i did upload and an image i did boot from the vmware player is simple machine with debian 8.1 and you see i have allow only the Mozilla site not Google analytics or anything else they using cookies to monitor what you visiting and this is not good. i'm login as a simple user and not as root.

Hi pub44, I'm not an advanced user . so could you explain what you are asking me to do?

''pub44 [[#answer-765785|said]]'' <blockquote> John99 i was using Slackware before i get into vista x64 and in there there are not automatic installers for packages like apt-get i was downloading everything and i was using ./configure make make install etc you didn't see what he got from a terminal? He forgot the & in the end as i told him to do so that we know from were the errors are come from the system or the firefox are marked like this (firefox:1784): Gtk-CRITICAL **: IA__gtk_clipboard_set_with_data: assertion 'targets != NULL' failed (firefox:1784): Gtk-CRITICAL **: IA__gtk_clipboard_set_with_data: assertion 'targets != NULL' failed errors are coming for the system this is not clear is better to download the source he likes and step by step we will install it until he will getting no errors so where is your problem? PS with the & in the end he is free to run su root from 1 terminal or stay in the account as a simple user nobody is using root account to play in the internet. PS 2 i did upload and an image i did boot from the vmware player is simple machine with debian 8.1 and you see i have allow only the Mozilla site not Google analytics or anything else they using cookies to monitor what you visiting and this is not good. i'm login as a simple user and not as root. </blockquote> Hi pub44, I'm not an advanced user . so could you explain what you are asking me to do?
John99 971 solutions 13138 answers

This seems rather odd, so lets try to confirm some of the changes and methods that you have tried. ebinpissac said

Hi John 99, I have tried all those things u mentioned above. I removed my profile and tried to run a new version, and its still the same . I tried to run nightly version, and it also has no audio. But I installed waterfox and Firefox for windows in wine, and tried to run, it has audio output.

OK you tried to install Mozilla builds of Firefox, but I was under the impression that seemed to have failed entirely as an install attempt with Mozilla Firefox Nightly.

If Firefox Nightly is running and has no sound please paste the troubleshooting information from that into your next post. I will put instructions at the end of this post of mine. If you have some other version of Firepx running with no sound, please state what that is, and also paste the troubleshooting information into a reply. It may look better in separate replies for answers to my questions, and each set of Troubleshooting Information.

You say you have tried a new profile. If that did not have sound did the new profile work otherwise ? for instance

  • Do you see the Profile manager - The dialogue letting you choose which profile to run ?
  • Did the new profile open and run ok ? (Other than not having sound )
    • Are you sure it was the new profile, you ran:
      You got the choice and between profiles and selected & started the new one ?
      It had different bookmarks and History to the current one ?
    • Try that again now to confirm that please

You say you have tried to run a new version, did that run ok ?

  • What version are you talking about ?
    Mozilla Nightly, that failed or something else ?
  • What we call a clean install entails removing the program files
    • In this situation it is good to check this is done.
    • Could you please repeat this process with the Distro installed Canonical Firefox. Please check the location /usr/lib/firefox before, and after using the Remove option on the Ubuntu Software Centre. Confirm the program files in the Firefox folder are removed BEFORE trying to reinstall.

How are you testing Firefox's audio output.

  • Have you tried at least two different sites and types of audio output ?
  • Can you give a couple of examples please

To find the correct solution to your problem, we need some more non-personal information from you. Please do the following:

  1. Use ONE of these methods to open the Firefox Troubleshooting Information page:
    • Click the menu button New Fx Menu , click on help Help-29 and select Troubleshooting Information.
    • Type about:support into the Firefox address bar and press the enter key.
  2. At the top of the Troubleshooting Information page that comes up, you should see a button that says "Copy text to clipboard". Click it.
  3. Now, go back to your forum post, right-click in the reply box and select Paste from the context menu (or else click inside the reply box and press the Ctrl+V keys) to paste all the information you copied into the forum post.

If you need further information about the Troubleshooting information page, please read the article Use the Troubleshooting Information page to help fix Firefox issues.

Thanks in advance for your help!

This seems rather odd, so lets try to confirm some of the changes and methods that you have tried. ''ebinpissac [[#answer-766025|said]]'' <blockquote> Hi John 99, I have tried all those things u mentioned above. I removed my profile and tried to run a new version, and its still the same . I tried to run nightly version, and it also has no audio. But I installed waterfox and Firefox for windows in wine, and tried to run, it has audio output. </blockquote> OK you tried to install Mozilla builds of Firefox, but I was under the impression that seemed to have failed entirely as an install attempt with Mozilla Firefox Nightly. If Firefox Nightly is running and has no sound please paste the troubleshooting information from that into your next post. I will put instructions at the end of this post of mine. If you have some other version of Firepx running with no sound, please state what that is, and also paste the troubleshooting information into a reply. It may look better in separate replies for answers to my questions, and each set of Troubleshooting Information. You say you have tried a new profile. If that did not have sound did the new profile work otherwise ? for instance * Do you see the Profile manager - The dialogue letting you choose which profile to run ? * Did the new profile open and run ok ? (Other than not having sound ) ** Are you sure it was the new profile, you ran: <br />You got the choice and between profiles and selected & started the new one ? <br />It had different bookmarks and History to the current one ? ** Try that again now to confirm that please You say you have tried to run a new version, did that run ok ? * What version are you talking about ? <br />Mozilla Nightly, that failed or something else ? * What we call a '''''clean install''''' entails removing the program files ** In this situation it is good to check this is done. ** Could you please repeat this process with the Distro installed Canonical Firefox. Please check the location /usr/lib/firefox before, and after using the '''Remove''' option on the Ubuntu Software Centre. Confirm the program files in the Firefox folder are removed BEFORE trying to reinstall. How are you testing Firefox's audio output. * Have you tried at least two different sites and types of audio output ? * Can you give a couple of examples please ------- To find the correct solution to your problem, we need some more non-personal information from you. Please do the following: # Use ONE of these methods to open the Firefox Troubleshooting Information page: #* Click the menu button [[Image:New Fx Menu]], click on help [[Image:Help-29]] and select ''Troubleshooting Information''. #* Type '''about:support''' into the Firefox address bar and press the enter key. # At the top of the Troubleshooting Information page that comes up, you should see a button that says "Copy text to clipboard". Click it. #Now, go back to your forum post, right-click in the reply box and select '''Paste''' from the context menu (or else click inside the reply box and press the Ctrl+V keys) to paste all the information you copied into the forum post. If you need further information about the Troubleshooting information page, please read the article [[Use the Troubleshooting Information page to help fix Firefox issues]]. Thanks in advance for your help!
user1241316 2 solutions 94 answers

ebinpissac said

Hi pub44, I'm not an advanced user . so could you explain what you are asking me to do?

as you did see in the pictures i did upload i did download the source of 40.0b9i nightly in debian 8.1 and i did the compile for my system you can download the source from here:

http://archive.mozilla.org/pub/firefox/nightly/41.0b1-candidates/build1/source/

it's 41.0b1 version (newer from one i did compile) and do ./configure make me install with the first make you will try you see how many libs you missing and the number will be huge as you need to install the new libs alsa-lib , GTK+, NSS, yasm, PulseAudio-6.0, etc also the new gcc compiler 5.2. You must download and install all the packages from the root account it took me half day to complete all the new libs but the make started and as in the simulation i had nly 2 processors it took long time to finish but in the end it worth it because i was running it with no bugs and no errors.

something else it will not work for you.

''ebinpissac [[#answer-766027|said]]'' <blockquote> Hi pub44, I'm not an advanced user . so could you explain what you are asking me to do? </blockquote> as you did see in the pictures i did upload i did download the source of 40.0b9i nightly in debian 8.1 and i did the compile for my system you can download the source from here: http://archive.mozilla.org/pub/firefox/nightly/41.0b1-candidates/build1/source/ it's 41.0b1 version (newer from one i did compile) and do ./configure make me install with the first make you will try you see how many libs you missing and the number will be huge as you need to install the new libs alsa-lib , GTK+, NSS, yasm, PulseAudio-6.0, etc also the new gcc compiler 5.2. You must download and install all the packages from the root account it took me half day to complete all the new libs but the make started and as in the simulation i had nly 2 processors it took long time to finish but in the end it worth it because i was running it with no bugs and no errors. something else it will not work for you.

Question owner

HI john99,

You say you have tried a new profile. If that did not have sound did the new profile work otherwise ? for instance

  • Do you see the Profile manager - The dialogue letting you choose which profile to run ?
  • Did the new profile open and run ok ? (Other than not having sound )
    • Are you sure it was the new profile, you ran:
      You got the choice and between profiles and selected & started the new one ?
      It had different bookmarks and History to the current one ?
    • Try that again now to confirm that please

'*Yes- I created a new profile. I ran it. It had no bookmarks. It worked as the other profile. Everything except audio worked'

You say you have tried to run a new version, did that run ok ?

What version are you talking about ? Mozilla Nightly, that failed or something else ?

Yes Mozilla nightly that failed to play audio

What we call a clean install entails removing the program files In this situation it is good to check this is done. Could you please repeat this process with the Distro installed Canonical Firefox. Please check the location /usr/lib/firefox before, and after using the Remove option on the Ubuntu Software Centre. Confirm the program files in the Firefox folder are removed BEFORE trying to reinstall.

*I have completely removed the program files. Please see the attached file

How are you testing Firefox's audio output.

Have you tried at least two different sites and types of audio output ? Can you give a couple of examples please

I have tried to play videos from youtube, facebook, dailymotion and youku. All videos were fine, but not audio. I tried to play music from soundcloud, and there was no audio output from that also


            • TROUBLESHOOTING INFORMATION******

(PLEASE NOTE THAT THIS IS AFTER REINSTALLING THE NEW VERSION) Application Basics


Name: Firefox Version: 40.0 Build ID: 20150807094952 User Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:40.0) Gecko/20100101 Firefox/40.0 Multiprocess Windows: 0/1 (default: false)

Crash Reports for the Last 3 Days


All Crash Reports

Extensions


Name: Ubuntu Modifications Version: 3.1 Enabled: true ID: ubufox@ubuntu.com

Graphics


Adapter Description: Intel Open Source Technology Center -- Mesa DRI Intel(R) Haswell Mobile Asynchronous Pan/Zoom: none Device ID: Mesa DRI Intel(R) Haswell Mobile Driver Version: 3.0 Mesa 10.3.2 GPU Accelerated Windows: 0/1 Basic (OMTC) Supports Hardware H264 Decoding: false Vendor ID: Intel Open Source Technology Center WebGL Renderer: Intel Open Source Technology Center -- Mesa DRI Intel(R) Haswell Mobile windowLayerManagerRemote: true AzureCanvasBackend: cairo AzureContentBackend: cairo AzureFallbackCanvasBackend: none AzureSkiaAccelerated: 0

Important Modified Preferences


browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.frecency_experiment: 1 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 7 browser.startup.homepage_override.buildID: 20150807094952 browser.startup.homepage_override.mstone: 40.0 dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 40.0 media.gmp-gmpopenh264.lastUpdate: 1439626967 media.gmp-gmpopenh264.version: 1.4 media.gmp-manager.buildID: 20150807094952 media.gmp-manager.lastCheck: 1439626967 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.history.expiration.transient_current_max_pages: 21670 plugin.disable_full_page_plugin_for_types: application/pdf privacy.sanitize.migrateFx3Prefs: true

Important Locked Preferences


JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.10.8 Version in use: 4.10.8

NSS Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC

NSSSMIME Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC

NSSSSL Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC

NSSUTIL Expected minimum version: 3.19.2 Version in use: 3.19.2

Experimental Features


Sandbox


Seccomp-BPF (System Call Filtering): true Seccomp Thread Synchronization: true User Namespaces: true Media Plugin Sandboxing: true

HI john99, You say you have tried a new profile. If that did not have sound did the new profile work otherwise ? for instance * Do you see the Profile manager - The dialogue letting you choose which profile to run ? * Did the new profile open and run ok ? (Other than not having sound ) ** Are you sure it was the new profile, you ran: <br />You got the choice and between profiles and selected & started the new one ? <br />It had different bookmarks and History to the current one ? ** Try that again now to confirm that please ''''''*Yes- I created a new profile. I ran it. It had no bookmarks. It worked as the other profile. Everything except audio worked'''''' You say you have tried to run a new version, did that run ok ? What version are you talking about ? Mozilla Nightly, that failed or something else ? '''Yes Mozilla nightly that failed to play audio''' What we call a clean install entails removing the program files In this situation it is good to check this is done. Could you please repeat this process with the Distro installed Canonical Firefox. Please check the location /usr/lib/firefox before, and after using the Remove option on the Ubuntu Software Centre. Confirm the program files in the Firefox folder are removed BEFORE trying to reinstall. '''*I have completely removed the program files. Please see the attached file''' How are you testing Firefox's audio output. Have you tried at least two different sites and types of audio output ? Can you give a couple of examples please '''I have tried to play videos from youtube, facebook, dailymotion and youku. All videos were fine, but not audio. I tried to play music from soundcloud, and there was no audio output from that also''' ******TROUBLESHOOTING INFORMATION****** (PLEASE NOTE THAT THIS IS AFTER REINSTALLING THE NEW VERSION) Application Basics ------------------ Name: Firefox Version: 40.0 Build ID: 20150807094952 User Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:40.0) Gecko/20100101 Firefox/40.0 Multiprocess Windows: 0/1 (default: false) Crash Reports for the Last 3 Days --------------------------------- All Crash Reports Extensions ---------- Name: Ubuntu Modifications Version: 3.1 Enabled: true ID: ubufox@ubuntu.com Graphics -------- Adapter Description: Intel Open Source Technology Center -- Mesa DRI Intel(R) Haswell Mobile Asynchronous Pan/Zoom: none Device ID: Mesa DRI Intel(R) Haswell Mobile Driver Version: 3.0 Mesa 10.3.2 GPU Accelerated Windows: 0/1 Basic (OMTC) Supports Hardware H264 Decoding: false Vendor ID: Intel Open Source Technology Center WebGL Renderer: Intel Open Source Technology Center -- Mesa DRI Intel(R) Haswell Mobile windowLayerManagerRemote: true AzureCanvasBackend: cairo AzureContentBackend: cairo AzureFallbackCanvasBackend: none AzureSkiaAccelerated: 0 Important Modified Preferences ------------------------------ browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.frecency_experiment: 1 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 7 browser.startup.homepage_override.buildID: 20150807094952 browser.startup.homepage_override.mstone: 40.0 dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 40.0 media.gmp-gmpopenh264.lastUpdate: 1439626967 media.gmp-gmpopenh264.version: 1.4 media.gmp-manager.buildID: 20150807094952 media.gmp-manager.lastCheck: 1439626967 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.history.expiration.transient_current_max_pages: 21670 plugin.disable_full_page_plugin_for_types: application/pdf privacy.sanitize.migrateFx3Prefs: true Important Locked Preferences ---------------------------- JavaScript ---------- Incremental GC: true Accessibility ------------- Activated: false Prevent Accessibility: 0 Library Versions ---------------- NSPR Expected minimum version: 4.10.8 Version in use: 4.10.8 NSS Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC NSSSMIME Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC NSSSSL Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC NSSUTIL Expected minimum version: 3.19.2 Version in use: 3.19.2 Experimental Features --------------------- Sandbox ------- Seccomp-BPF (System Call Filtering): true Seccomp Thread Synchronization: true User Namespaces: true Media Plugin Sandboxing: true
user1241316 2 solutions 94 answers

You wrote it your self you used wime and you had sound the wime is an emulation of win32 bit application (no x64 bits area allowed) but is successfully running applications like you are in windows 32 bits.

without the right libraries in linux what ever you do it will not help you.

You wrote it your self you used wime and you had sound the wime is an emulation of win32 bit application (no x64 bits area allowed) but is successfully running applications like you are in windows 32 bits. without the right libraries in linux what ever you do it will not help you.