Why can't I sign it to my firefox sync account? Or any firefox sign in for that matter.
When I atempt to sign in to sync or any other place that requests a firefox account I get the following error:
500 Error Oh dear, something went wrong there. We've been notified and will get working on a fix. Home
I can't seem to find any info on this problem so I'm not sure if this is a generic message or if it is something actually being worked on.
All Replies (3)
You appear to have lot of extensions installed.
Did you check for issues caused by an extension?
Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.
- Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
- Do NOT click the Reset button on the Safe Mode start window
So instead of the error 500 message I get this in safe mode: Unexpected error Missing authentication
Try to delete the signedInUser.json file in the Firefox profile folder and delete the Weave folder (Sync was formerly named Weave). If that isn't enough then delete the prefs.js files to reset all prefs and maybe also delete the compatibility.ini file to reinitialize the profile.
You can use this button to go to the current Firefox profile folder:
- Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder)
- http://kb.mozillazine.org/Profile_folder_-_Firefox