X
Tap here to go to the mobile version of the site.

Support Forum

I can't import my old bookmarks into Firefox because of an "Unresponsive Script".

Posted

I just completed a "clean install" of Windows 7 on my computer; When I attempt to restore my old bookmarks to Firefox, I keep getting the following message: "Unresponsive Script , Chrome://browser/content/browser.js6500" (also 6513,6526)

I never used or installed Google Chrome on my computer! This script is freezes the entire page and is preventing me from restoring my bookmarks. Can anyone please help?

Thank you.

I just completed a "clean install" of Windows 7 on my computer; When I attempt to restore my old bookmarks to Firefox, I keep getting the following message: "Unresponsive Script , Chrome://browser/content/browser.js6500" (also 6513,6526) I never used or installed Google Chrome on my computer! This script is freezes the entire page and is preventing me from restoring my bookmarks. Can anyone please help? Thank you.

Additional System Details

Installed Plug-ins

  • Google Update

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:39.0) Gecko/20100101 Firefox/39.0

More Information

FredMcD
  • Top 10 Contributor
4272 solutions 59923 answers

Did you save the bookmarks in the HTML format?

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?

Did you save the bookmarks in the HTML format? Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac Options)'' ''' key, and then starting Firefox. Is the problem still there?
cor-el
  • Top 10 Contributor
  • Moderator
17588 solutions 159105 answers

Firefox uses the "chrome://" protocol to access its own internal files and also access files from extensions (no connection with Google Chrome).


Does this happen when you restore a JSON backup?

How large is this file and does its name include an item count?

Is the file a compressed .jsonlz4 file or a normal .json backup?

If you have an HTML backup or a copy of the places.sqlite file then you could use these instead.

Maybe consider to disable this protective feature and see if you can continue the script and finish the restore. This will block Firefox, so best is to try this when you have spare time (e.g. overnight).

You can temporarily set this pref to 0 on the about:config page to allow the script to continue.

Firefox uses the "chrome://" protocol to access its own internal files and also access files from extensions (no connection with Google Chrome). *https://developer.mozilla.org/en/Chrome ---- Does this happen when you restore a JSON backup? How large is this file and does its name include an item count? Is the file a compressed .jsonlz4 file or a normal .json backup? If you have an HTML backup or a copy of the places.sqlite file then you could use these instead. Maybe consider to disable this protective feature and see if you can continue the script and finish the restore. This will block Firefox, so best is to try this when you have spare time (e.g. overnight). You can temporarily set this pref to 0 on the <b>about:config</b> page to allow the script to continue. *dom.max_chrome_script_run_time = 0 *http://kb.mozillazine.org/about:config