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how to remove

  • 8 replies
  • 3 have this problem
  • Last reply by akmbd166

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Hi Guys..... All day I have been trying to remove I read the solutions and nothing... Reset Firefox. Tried to find the offending programme and delete...searched the C-drive done a few virus scans and NOTHING....

I am pulling out the remainder of my hair...

Can you help??


Chosen solution


Short answer NO. I had to delete firefox and re-install it. I think it now works....

Sorry all the fixes here on on the internet were just plain wrong.....


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Let's work through it. Some of this I'm sure you've done, but to be thorough...

Many times an unwanted page is "protected" or reinserted by an add-on. Here's my suggested procedure for tracking down and cleaning up bad add-ons and other ad injectors. I know it seems long, but it's not that bad.

(1) Open the Windows Control Panel, Uninstall a Program. After the list loads, click the "Installed on" column heading to group the infections, I mean, additions, by date. This can help in smoking out undisclosed bundle items that snuck in with some software you agreed to install. Be suspicious of everything you do not recognize/remember, as malware often uses important or innocent sounding names to discourage you from removing it. Take out as much trash as possible here.

(2) Open Firefox's Add-ons page using either:

  • Ctrl+Shift+a
  • "3-bar" menu button (or Tools menu) > Add-ons
  • in the Windows "Run" dialog, type or paste
    firefox.exe "about:addons"

In the left column, click Plugins. Set nonessential and unrecognized plugins to "Never Activate".

In the left column, click Extensions. Then, if in doubt, disable (or Remove, if possible) unrecognized and unwanted extensions.

Often a link will appear above at least one disabled extension to restart Firefox. You can complete your work on the tab and click one of the links as the last step.

Any improvement?

(3) You can search for remaining issues with the scanning/cleaning tools listed in our support article: Troubleshoot Firefox issues caused by malware. These on-demand scanners are free and take considerable time to run. If they finish quickly and especially if they require payment, you may have a serious infection. I suggest the specialized forums listed in the article in that case.


(4) Fix your home page setting on the Options page: Startup, home page, tabs, and download settings.

Does it "stick"?

(5) Check for a hijacked shortcut (desktop/Taskbar shortcut), either:

  • right-click the desktop shortcut > Properties > Shortcut tab
  • right-click the pinned taskbar button > right-click Mozilla Firefox > Properties > Shortcut tab

For 64-bit Windows 7, the Target should be no more and no less than the following (delete anything that follows it):

"C:\Program Files (x86)\Mozilla Firefox\firefox.exe"

Does it work normally again?

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Chosen Solution


Short answer NO. I had to delete firefox and re-install it. I think it now works....

Sorry all the fixes here on on the internet were just plain wrong.....


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That would have been a later suggestion, but you got ahead of me.

Assuming this is now fix, you can mark your last post ( as the SOLUTION in case someone else finds this thread.

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Hi akmbd166, could you check your profile folder for an optional settings file named user.js -- if it exists, Firefox uses the settings in that file at startup to override your saved preferences from the previous session. Unless you created that file yourself, it may contains settings from an add-on or external software. You can check and remove the file using the steps in this article: How to fix preferences that won't save.

Note: By default, Windows (I assume you still run Windows) hides the .js file extension. To work with files as accurately as possible, I suggest showing all file extensions. These Microsoft support articles have the steps:

Windows Vista and later:

Windows XP and later:

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Thanks for the reply ! Yes, W7x64... usually put all OS info etc in 'signature', but not sure its possible with this forum, will check*. Seems pretty complicated... editing .txt files etc. What if I just uninstall FF, delete all FF folders, ie %APPDATA%\Mozilla\Firefox\ etc, search & clean registry etc, and reinstall FF ? And then, if that works, how to prevent it happening again ? Maybe a firewall setting ? Ps: *Put info in 'About akmbd166'.

Modified by akmbd166

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Hi akmbd166, instead of blowing away everything, I'll suggest doing it this way. It's pretty fast.

(1) A "Clean Reinstall" of the Firefox program files (does not touch your settings) (2) Creating a parallel settings folder, also known as a new profile (also does not touch your settings)

This will get us as close to a factory fresh install as possible to see whether that runs without getting touched by malware. Here are the steps:

Clean Reinstall

We use this name, but it's not about removing your settings, it's about making sure the program files are clean (no inconsistent or alien code files). As described below, this process does not disturb your existing settings. Do NOT uninstall Firefox, that's not needed.

(1) Download a fresh installer for Firefox 39.0.3 from to a convenient location. (Scroll down to your preferred language.)

(2) Exit out of Firefox (if applicable).

(3) Rename the program folder, either:

(64-bit Windows folder names)

C:\Program Files (x86)\Mozilla Firefox


C:\Program Files (x86)\OldFirefox

(32-bit Windows folder names)

C:\Program Files\Mozilla Firefox


C:\Program Files\OldFirefox

(4) Run the installer you downloaded in #1. It should automatically connect to your existing settings.

Note: Some plugins may exist only in that OldFirefox folder. If something essential is missing, look in these folders:

  • \OldFirefox\Plugins
  • \OldFirefox\browser\plugins

Create a new Firefox profile

A new profile will have your system-installed plugins (e.g., Flash) and extensions (e.g., security suite toolbars), but no themes, other extensions, or other customizations. It also should have completely fresh settings databases and a fresh cache folder.

Exit Firefox (if applicable) and start up in the Profile Manager using the Start menu search box, type or paste the following and press Enter:

firefox.exe -P

A small Profile Manager dialog should appear. Don't delete anything here!

Any time you want to switch profiles, exit Firefox and return to this dialog.

Click the Create Profile button, assign a name like TEST080915, and skip the option to relocate the profile folder. After creating the profile, select it and start Firefox in that profile.

Does Firefox run clean? Even after you close it and start it up again?

When returning to the Profile Manager, you might be tempted to use the Delete Profile button. But... it's a bit too easy to accidentally delete your "real" profile, so I recommend resisting the temptation. If you do want to clean up later, I suggest making a backup of all your profiles first in case something were to go wrong.

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Thanks for the followup info ! 'Reinstalled' per your suggestion/s. Reinstall started ok, but after closed/opened a couple times, the old came back. Also all toolbar bookmarks and history gone. Uninstalled Firefox40 and changed OldFirefox folder back to Mozilla Firefox. Reinstalled FF40. Actually the '' hasnt shown up yet. Toolbar bookmarks and history still gone, but no big deal there. Also added &, & IPs, to a W7 Firewall, inbound and outbound, block rule. Guess will wait and see. Ps: Also, after above activity, got a FF email message...

Account activity notice
A new device is now syncing with all of the devices connected to your Firefox Account.

No idea what that is about.

jscher2000 said
Hi akmbd166, instead of blowing away everything, I'll suggest doing it this way. It's pretty fast.... Does Firefox run clean? Even after you close it and start it up again?

Modified by akmbd166