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connection to server timed out - Can't receive emails

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Good evening, I have had my emails set up on my laptop since I have had it (around a year) everything else is working ok and my emails are still sending and receiving with no problems on my iPhone however I am now getting the message from my laptop "connection to server ...@... timed out" Hoping someone can help me please!

Thank you in advance (p.s. I'm not too technical language clued up so simple and guided answers would be appreciated)

Good evening, I have had my emails set up on my laptop since I have had it (around a year) everything else is working ok and my emails are still sending and receiving with no problems on my iPhone however I am now getting the message from my laptop "connection to server ...@... timed out" Hoping someone can help me please! Thank you in advance (p.s. I'm not too technical language clued up so simple and guided answers would be appreciated)

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/43.0.2357.124 Safari/537.36

More Information

Matt
  • Top 10 Contributor
  • Moderator
3250 solutions 22397 answers

To diagnose problems with Thunderbird, try one of the following:

  • Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled". If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender.
  • Restart the operating system in safe mode with Networking. This loads only the very basics needed to start your computer while enabling an Internet connection. Click on your operating system for instructions on how to start in safe mode: Windows 8, Windows 7, Windows Vista, Windows XP, OSX
If safe mode for the operating system fixes the issue, there's other software in your computer that's causing problems. Possibilities include but not limited to: AV scanning, virus/malware, background downloads such as program updates.
To diagnose problems with Thunderbird, try one of the following: *Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled". If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender. *Restart the operating system in '''[http://en.wikipedia.org/wiki/Safe_mode safe mode with Networking]'''. This loads only the very basics needed to start your computer while enabling an Internet connection. Click on your operating system for instructions on how to start in safe mode: [http://windows.microsoft.com/en-us/windows-8/windows-startup-settings-safe-mode Windows 8], [http://windows.microsoft.com/en-us/windows/start-computer-safe-mode#start-computer-safe-mode=windows-7 Windows 7], [http://windows.microsoft.com/en-us/windows/start-computer-safe-mode#start-computer-safe-mode=windows-vista Windows Vista], [http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx?mfr=true" Windows XP], [http://support.apple.com/kb/ht1564 OSX] ; If safe mode for the operating system fixes the issue, there's other software in your computer that's causing problems. Possibilities include but not limited to: AV scanning, virus/malware, background downloads such as program updates.

Question owner

Thank you for taking the time to reply. It still doesn't work in safe mode and gives the same error message

Thank you for taking the time to reply. It still doesn't work in safe mode and gives the same error message
Matt
  • Top 10 Contributor
  • Moderator
3250 solutions 22397 answers

Which safe mode or both? there are two mentioned in my post.

Tried with the iPhone turned off?

Please add the troubleshooting information to your post To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.
Which safe mode or both? there are two mentioned in my post. Tried with the iPhone turned off? Please add the troubleshooting information to your post To find the Troubleshooting information: * Open Help (or click on three-line-icon and select Help) * Choose Troubleshooting Information * Use the button Copy to clipboard to select all. Do not check box "Include account names"! * Paste this in your post.

Question owner

No neither options have worked. There isn't a problem with the emails on the iPhone only on my laptop


        Application Basics

Name Thunderbird Version 38.0.1 User Agent Mozilla/5.0 (Windows NT 6.3; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.0.1 Profile Folder Show Folder (Local drive) Application Build ID 20150608103712 Enabled Plugins about:plugins Build Configuration about:buildconfig Memory Use about:memory Mail and News Accounts ID Incoming server Outgoing servers Name Connection security Authentication method Name Connection security Authentication method Default? account1 (imap) mail.rentingforrascals.co.uk:143 plain passwordEncrypted smtp.rentingforrascals.co.uk:25 plain passwordCleartext true account2 (none) Local Folders plain passwordCleartext Crash Reports Report ID Submitted Extensions Name Version Enabled ID Lightning 4.0.0.1 false {e2fda1a4-762b-4020-b5ad-a41df1933103} Important Modified Preferences Name Value browser.cache.disk.capacity 358400 browser.cache.disk.smart_size_cached_value 358400 browser.cache.disk.smart_size.first_run false browser.cache.disk.smart_size.use_old_max false extensions.lastAppVersion 38.0.1 font.internaluseonly.changed true font.name.monospace.el Consolas font.name.monospace.tr Consolas font.name.monospace.x-baltic Consolas font.name.monospace.x-central-euro Consolas font.name.monospace.x-cyrillic Consolas font.name.monospace.x-unicode Consolas font.name.monospace.x-western Consolas font.name.sans-serif.el Calibri font.name.sans-serif.tr Calibri font.name.sans-serif.x-baltic Calibri font.name.sans-serif.x-central-euro Calibri font.name.sans-serif.x-cyrillic Calibri font.name.sans-serif.x-unicode Calibri font.name.sans-serif.x-western Calibri font.name.serif.el Cambria font.name.serif.tr Cambria font.name.serif.x-baltic Cambria font.name.serif.x-central-euro Cambria font.name.serif.x-cyrillic Cambria font.name.serif.x-unicode Cambria font.name.serif.x-western Cambria font.size.fixed.el 14 font.size.fixed.tr 14 font.size.fixed.x-baltic 14 font.size.fixed.x-central-euro 14 font.size.fixed.x-cyrillic 14 font.size.fixed.x-unicode 14 font.size.fixed.x-western 14 font.size.variable.el 17 font.size.variable.tr 17 font.size.variable.x-baltic 17 font.size.variable.x-central-euro 17 font.size.variable.x-cyrillic 17 font.size.variable.x-unicode 17 font.size.variable.x-western 17 gfx.direct3d.last_used_feature_level_idx 0 mail.openMessageBehavior.version 1 mail.winsearch.firstRunDone true mailnews.database.global.datastore.id a1cc884e-a344-40e9-86df-2d8f739b780 mailnews.database.global.views.conversation.columns {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false… network.cookie.prefsMigrated true network.predictor.cleaned-up true places.database.lastMaintenance 1435476802 places.history.expiration.transient_current_max_pages 101402 plugin.importedState true Graphics Adapter Description Microsoft Basic Display Driver Vendor ID 0x00ba Device ID 0x00ba Adapter RAM Unknown Adapter Drivers Unknown Driver Version 6.3.9600.16384 Driver Date 6-21-2006 Direct2D Enabled Blocked for your graphics card because of unresolved driver issues. DirectWrite Enabled false (6.3.9600.17795) ClearType Parameters ClearType parameters not found WebGL Renderer Blocked for your graphics card because of unresolved driver issues. GPU Accelerated Windows 0. Blocked for your graphics card because of unresolved driver issues. AzureCanvasBackend skia AzureSkiaAccelerated 0 AzureFallbackCanvasBackend cairo AzureContentBackend cairo JavaScript Incremental GC 1 Accessibility Activated 1 Prevent Accessibility 0 Library Versions Expected minimum version Version in use NSPR 4.10.8 4.10.8 NSS 3.18.1 Basic ECC 3.18.1 Basic ECC NSS Util 3.18.1 3.18.1 NSS SSL 3.18.1 Basic ECC 3.18.1 Basic ECC NSS S/MIME 3.18.1 Basic ECC 3.18.1 Basic ECC

No neither options have worked. There isn't a problem with the emails on the iPhone only on my laptop Application Basics Name Thunderbird Version 38.0.1 User Agent Mozilla/5.0 (Windows NT 6.3; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.0.1 Profile Folder Show Folder (Local drive) Application Build ID 20150608103712 Enabled Plugins about:plugins Build Configuration about:buildconfig Memory Use about:memory Mail and News Accounts ID Incoming server Outgoing servers Name Connection security Authentication method Name Connection security Authentication method Default? account1 (imap) mail.rentingforrascals.co.uk:143 plain passwordEncrypted smtp.rentingforrascals.co.uk:25 plain passwordCleartext true account2 (none) Local Folders plain passwordCleartext Crash Reports Report ID Submitted Extensions Name Version Enabled ID Lightning 4.0.0.1 false {e2fda1a4-762b-4020-b5ad-a41df1933103} Important Modified Preferences Name Value browser.cache.disk.capacity 358400 browser.cache.disk.smart_size_cached_value 358400 browser.cache.disk.smart_size.first_run false browser.cache.disk.smart_size.use_old_max false extensions.lastAppVersion 38.0.1 font.internaluseonly.changed true font.name.monospace.el Consolas font.name.monospace.tr Consolas font.name.monospace.x-baltic Consolas font.name.monospace.x-central-euro Consolas font.name.monospace.x-cyrillic Consolas font.name.monospace.x-unicode Consolas font.name.monospace.x-western Consolas font.name.sans-serif.el Calibri font.name.sans-serif.tr Calibri font.name.sans-serif.x-baltic Calibri font.name.sans-serif.x-central-euro Calibri font.name.sans-serif.x-cyrillic Calibri font.name.sans-serif.x-unicode Calibri font.name.sans-serif.x-western Calibri font.name.serif.el Cambria font.name.serif.tr Cambria font.name.serif.x-baltic Cambria font.name.serif.x-central-euro Cambria font.name.serif.x-cyrillic Cambria font.name.serif.x-unicode Cambria font.name.serif.x-western Cambria font.size.fixed.el 14 font.size.fixed.tr 14 font.size.fixed.x-baltic 14 font.size.fixed.x-central-euro 14 font.size.fixed.x-cyrillic 14 font.size.fixed.x-unicode 14 font.size.fixed.x-western 14 font.size.variable.el 17 font.size.variable.tr 17 font.size.variable.x-baltic 17 font.size.variable.x-central-euro 17 font.size.variable.x-cyrillic 17 font.size.variable.x-unicode 17 font.size.variable.x-western 17 gfx.direct3d.last_used_feature_level_idx 0 mail.openMessageBehavior.version 1 mail.winsearch.firstRunDone true mailnews.database.global.datastore.id a1cc884e-a344-40e9-86df-2d8f739b780 mailnews.database.global.views.conversation.columns {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false… network.cookie.prefsMigrated true network.predictor.cleaned-up true places.database.lastMaintenance 1435476802 places.history.expiration.transient_current_max_pages 101402 plugin.importedState true Graphics Adapter Description Microsoft Basic Display Driver Vendor ID 0x00ba Device ID 0x00ba Adapter RAM Unknown Adapter Drivers Unknown Driver Version 6.3.9600.16384 Driver Date 6-21-2006 Direct2D Enabled Blocked for your graphics card because of unresolved driver issues. DirectWrite Enabled false (6.3.9600.17795) ClearType Parameters ClearType parameters not found WebGL Renderer Blocked for your graphics card because of unresolved driver issues. GPU Accelerated Windows 0. Blocked for your graphics card because of unresolved driver issues. AzureCanvasBackend skia AzureSkiaAccelerated 0 AzureFallbackCanvasBackend cairo AzureContentBackend cairo JavaScript Incremental GC 1 Accessibility Activated 1 Prevent Accessibility 0 Library Versions Expected minimum version Version in use NSPR 4.10.8 4.10.8 NSS 3.18.1 Basic ECC 3.18.1 Basic ECC NSS Util 3.18.1 3.18.1 NSS SSL 3.18.1 Basic ECC 3.18.1 Basic ECC NSS S/MIME 3.18.1 Basic ECC 3.18.1 Basic ECC
Matt
  • Top 10 Contributor
  • Moderator
3250 solutions 22397 answers

Looks to me like the actual domain is incorrectly set up. See here I could not send you an email as the domain has no registered mail exchanger (MX) record in DNS.

Looks to me like the actual domain is incorrectly set up. See [http://www.dnsstuff.com/tools#dnsReport|type=domain&&value=mail.rentingforrascals.co.uk here] I could not send you an email as the domain has no registered mail exchanger (MX) record in DNS.

Question owner

Thanks. I did receive your email on my iPhone though?

Thanks. I did receive your email on my iPhone though?