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HELP: cant comment on facebook after FF 38.0.5 update

Posted

Hello FF community. I have the latest FF updated version 38.0.5 I am now not able to reply to anyones comments on facebook after this new update but it only happens on my laptop. My android phones and IE all work fine. Its just when I'm using my laptop and Windows 7 that it doesn't work and its just happened within the past two days. I've cleaned out all cookies etc and done a thorough scan for any virus' etc. I've not added any addons since the update or anything.

Does anyone have any ideas as to what the problem is?

thanks, Sue

Hello FF community. I have the latest FF updated version 38.0.5 I am now not able to reply to anyones comments on facebook after this new update but it only happens on my laptop. My android phones and IE all work fine. Its just when I'm using my laptop and Windows 7 that it doesn't work and its just happened within the past two days. I've cleaned out all cookies etc and done a thorough scan for any virus' etc. I've not added any addons since the update or anything. Does anyone have any ideas as to what the problem is? thanks, Sue

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.06
  • Garmin Communicator Plug-In 4.2.0.0
  • Next Generation Java Plug-in 11.45.2 for Mozilla browsers
  • Nitro PDF plugin for Firefox and Chrome
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • RealDownloader Plugin
  • Shockwave Flash 17.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.1.8.158
  • 5.1.40416.0
  • Unity Player 4.3.5f1
  • NPWLPG

Application

  • Firefox 38.0.5
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Firefox/38.0
  • Support URL: https://support.mozilla.org/1/firefox/38.0.5/WINNT/en-US/

Extensions

  • Adblock Plus 2.6.9.1-signed ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Microsoft .NET Framework Assistant 1.3.1.1-signed ({20a82645-c095-46ed-80e3-08825760534b})
  • Personas Plus 1.7.3.1-signed (personas@christopher.beard)
  • Troubleshooter 1.1a.1-signed (troubleshooter@mozilla.org)
  • Advanced SystemCare Surfing Protection 2.0 (iobitascsurfingprotection@iobit.com) (Inactive)
  • Avast Online Security 10.2.0.187 (wrc@avast.com) (Inactive)
  • Garmin Communicator 4.2.0.0 ({195A3098-0BD5-4e90-AE22-BA1C540AFD1E}) (Inactive)
  • HP Smart Web Printing 4.51 (smartwebprinting@hp.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics
  • adapterDescription2:
  • adapterDeviceID: 0x0106
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 00000000
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.17292
  • driverDate: 1-30-2015
  • driverDate2:
  • driverVersion: 9.17.10.4101
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Modified Preferences

Misc

  • User JS: Yes
  • Accessibility: No
ErickRibeiro 0 solutions 10 answers

Can you restart with addons disabled and see if the problems still occurs?

Can you restart with addons disabled and see if the problems still occurs?

Question owner

still does it after disabling addons

still does it after disabling addons

Question owner

and to add to that, it now wont load my notifications in facebook as well. I'm seriously considering getting rid of firefox and going back to IE. I think FF is going down hill real fast. These updates have gotten worse in the past two years. Pages load so slow, most times I have to reload a web page before I can see anything. Yup. I think its time to move on for GOOD.

and to add to that, it now wont load my notifications in facebook as well. I'm seriously considering getting rid of firefox and going back to IE. I think FF is going down hill real fast. These updates have gotten worse in the past two years. Pages load so slow, most times I have to reload a web page before I can see anything. Yup. I think its time to move on for GOOD.
philipp
  • Top 25 Contributor
  • Moderator
5330 solutions 23532 answers

you have a user.js file present in your profile folder which is often a sign of malicious software being present on your system. so please perform the following steps:

  1. reset firefox (this will keep your bookmarks and passwords)
  2. run a full scan of your system with different security tools like the free version of malwarebytes and adwcleaner to make sure that adware isn't present in other places of your system as well.

Troubleshoot Firefox issues caused by malware

you have a user.js file present in your profile folder which is often a sign of malicious software being present on your system. so please perform the following steps: # [[Reset Firefox – easily fix most problems|reset firefox]] (this will keep your bookmarks and passwords) # run a full scan of your system with different security tools like the [http://www.malwarebytes.org/products/malwarebytes_free free version of malwarebytes] and [http://www.bleepingcomputer.com/download/adwcleaner/ adwcleaner] to make sure that adware isn't present in other places of your system as well. [[Troubleshoot Firefox issues caused by malware]]