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After watching Netflix for 1 minutes computer screen goes white.

Posted

After watching Netflix for a last 30 seconds to a minute my whole computer screen goes white and then restarts itself and asks me to type in my password. After that screen my icon and name are on the screen with a bar below it which looks like its trying to load or update possibly. After this screen my computer goes back to the desktop like normal. This only happens when i use Firefox (38.0.1). I have tried watching Netflix in Safari and it works just fine there. Its weird that this is effecting my whole computer.

After watching Netflix for a last 30 seconds to a minute my whole computer screen goes white and then restarts itself and asks me to type in my password. After that screen my icon and name are on the screen with a bar below it which looks like its trying to load or update possibly. After this screen my computer goes back to the desktop like normal. This only happens when i use Firefox (38.0.1). I have tried watching Netflix in Safari and it works just fine there. Its weird that this is effecting my whole computer.

Additional System Details

Installed Plug-ins

  • Adobe® Acrobat® Plug-in for Web Browsers, Version 10.1.14
  • Creative Cloud Desktop Plugin.v_3_0_0_0
  • Provides information about the default web browser
  • DivX Web Player version 3.2.4.1250
  • DivX VOD Helper Plug-in
  • Facebook Video Calling by Skype
  • Displays Java applet content, or a placeholder if Java is not installed.
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • Shockwave Flash 17.0 r0
  • 5.1.40416.0
  • iPhoto6

Application

  • Firefox 38.0.1
  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.10; rv:38.0) Gecko/20100101 Firefox/38.0
  • Support URL: https://support.mozilla.org/1/firefox/38.0.1/Darwin/en-US/

Extensions

  • Avast Online Security 10.2.0.187 (wrc@avast.com)
  • DivX Plus Web Player HTML5 <video> 2.1.2.182 ({23fcfd51-4958-4f00-80a3-ae97e717ed8b})
  • Adobe Acrobat - Create PDF 1.2 (web2pdfextension@web2pdf.adobedotcom) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription:
  • adapterDeviceID: 0x 116
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x8086
  • driverDate:
  • driverVersion:
  • info: {u'AzureCanvasBackend': u'quartz', u'AzureFallbackCanvasBackend': u'none', u'AzureContentBackend': u'quartz', u'AzureSkiaAccelerated': 0}
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: ATI Technologies Inc. -- AMD Radeon HD 6750M OpenGL Engine
  • windowLayerManagerRemote: True
  • windowLayerManagerType: OpenGL

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4248 solutions 59420 answers

First, lets check with this;

http://www.clamxav.com/ free malware scanner for Mac OS X https://discussions.apple.com/docs/DOC-3291


Update your Flash Player Version 17.0.0.188
https://www.adobe.com/products/flashplayer/distribution3.html

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration


Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?

First, lets check with this; http://www.clamxav.com/ free malware scanner for Mac OS X https://discussions.apple.com/docs/DOC-3291 ------------------------------ Update your Flash Player '''Version 17.0.0.188<br>https://www.adobe.com/products/flashplayer/distribution3.html''' See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration --------------------------------- Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac Options)'' ''' key, and then starting Firefox. Is the problem still there?