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firefox crashes when I try to change search engine in options

Posted

firefox is crashing all the time - any time I go into the options area it shuts down. I cannot send an email with an attachment it will shut down. Also the - square and + menu in the upper right corner is all black. I can click in the area and it works to minimize or expand but you can't see the characters. I tried changing the color schemes but that doesn't work.

firefox is crashing all the time - any time I go into the options area it shuts down. I cannot send an email with an attachment it will shut down. Also the - square and + menu in the upper right corner is all black. I can click in the area and it works to minimize or expand but you can't see the characters. I tried changing the color schemes but that doesn't work.

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.11
  • Citrix Online App Detector Plugin
  • Google Update
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.45.2 for Mozilla browsers
  • Picasa plugin
  • Shockwave Flash 17.0 r0
  • 5.1.40416.0
  • NPWLPG

Application

  • Firefox 38.0.1
  • User Agent: Mozilla/5.0 (Windows NT 5.0; WOW64; rv:38.0) Gecko/20100101 Firefox/38.0
  • Support URL: https://support.mozilla.org/1/firefox/38.0.1/WINNT/en-US/

Extensions

  • Dashlane 3.2.5.83379 ({442718d9-475e-452a-b3e1-fb1ee16b8e9f})
  • AVG SafeGuard toolbar 18.5.0.909 (avg@toolbar) (Inactive)
  • Coupons.com CouponBar 5.0.0.4 ({1C43BAF1-00C2-40A8-A09E-F84CFD79546D}) (Inactive)
  • HP Smart Web Printing 4.5 (smartwebprinting@hp.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics Family
  • adapterDescription2:
  • adapterDeviceID: 0x0116
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igd10umd64 igdumdx32 igd10umd32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 00091179
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.17292
  • driverDate: 8-31-2011
  • driverDate2:
  • driverVersion: 8.15.10.2509
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
cor-el
  • Top 10 Contributor
  • Moderator
17587 solutions 159102 answers

Your System Details list shows that you use Firefox on a Windows 2000 computer.

You can check that you do not run Firefox in compatibility mode.

You can open the Properties of the Firefox desktop shortcut via the right-click context menu and check the "Compatibility" tab. Make sure that all items are deselected in the "Compatibility" tab of the Properties window.


You can check if it helps to start Firefox in Safe Mode by holding down the Shift/Options key.

Your System Details list shows that you use Firefox on a Windows 2000 computer. You can check that you do not run Firefox in compatibility mode. You can open the Properties of the Firefox desktop shortcut via the right-click context menu and check the "Compatibility" tab. Make sure that all items are deselected in the "Compatibility" tab of the Properties window. ---- You can check if it helps to start Firefox in <u>[[Safe Mode|Safe Mode]]</u> by holding down the Shift/Options key. *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes *https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration