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Can't open thunderbird after Avast antivirus updated programs

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  • 1 has this problem
  • 7 views
  • Last reply by christ1

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Thunderbird was working fine until Avast antivirus updated itself, Thunderbird and flash player. Well, it gave options to update those, but I don't actually know what was updated. But Thunderbird will not even open now. After a pc restart, Avast said it had successfully updated itself. Thunderbird is still unresponsive. Avast Tech support said they could remove all the malware they see on my computer if I pay them $150 for unlimited support for a year. I asked them why Thunderbird won't respond after the Avast update and they said it is because the brain of the pc has been infected with malware, so nothing works properly. I am irked that their update is responsible for Thunderbird's not working for me. Since Thunderbird won't open, I see no way to try to update it myself to see if that will make it work again. If I need malware removed, I'll get my local pc tech to do that. Not going to pay Avast to solve the problem they created. Are their a work-around to update Thunderbird? Help me get Thunderbird back working again, please? I have Windows XP which no longer is supported but my local pc tech said he would tell me if it became unsafe to stick with Windows XP. I also use Firefox browser and it is still working fine.

Thunderbird was working fine until Avast antivirus updated itself, Thunderbird and flash player. Well, it gave options to update those, but I don't actually know what was updated. But Thunderbird will not even open now. After a pc restart, Avast said it had successfully updated itself. Thunderbird is still unresponsive. Avast Tech support said they could remove all the malware they see on my computer if I pay them $150 for unlimited support for a year. I asked them why Thunderbird won't respond after the Avast update and they said it is because the brain of the pc has been infected with malware, so nothing works properly. I am irked that their update is responsible for Thunderbird's not working for me. Since Thunderbird won't open, I see no way to try to update it myself to see if that will make it work again. If I need malware removed, I'll get my local pc tech to do that. Not going to pay Avast to solve the problem they created. Are their a work-around to update Thunderbird? Help me get Thunderbird back working again, please? I have Windows XP which no longer is supported but my local pc tech said he would tell me if it became unsafe to stick with Windows XP. I also use Firefox browser and it is still working fine.

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If I need malware removed, I'll get my local pc tech to do that.

That sounds like a good idea.

Thunderbird is still unresponsive.

Try to start *Windows* in safe mode with networking enabled.

- XP http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx

Still in Windows safe mode, start Thunderbird in safe mode.

- https://support.mozilla.org/en-US/kb/safe-mode

Does the problem go away?