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Firefox crashing tried everything

Posted

I have a Sony Vaio running Windows 8. For months now Firefox has repeatedly crashed, Adobe keeps crashing, everything has suddenly run very slow. Ive reset Firefox many times, ran Norton scans, gone through all the suggestions for making it faster and stopping the crashes, nothing seems to work. Can anyone help? I dont have the money to take it in somewhere

I have a Sony Vaio running Windows 8. For months now Firefox has repeatedly crashed, Adobe keeps crashing, everything has suddenly run very slow. Ive reset Firefox many times, ran Norton scans, gone through all the suggestions for making it faster and stopping the crashes, nothing seems to work. Can anyone help? I dont have the money to take it in somewhere

Additional System Details

Installed Plug-ins

  • Intel AppUp Hyperlink Plugin
  • GEPlugin
  • Version 5.41.2.0
  • Google Update
  • Intel web components updater - Installs and updates the Intel web components
  • Intel web components for Intel® Identity Protection Technology
  • Maxiget Updater
  • McAfee MSS+ NPAPI Plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 18.0 d0
  • Adobe Shockwave for Director Netscape plug-in, version 12.1.8.158
  • iTunes Detector Plug-in

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:38.0) Gecko/20100101 Firefox/38.0

More Information

jhvance 3 solutions 48 answers

Upgrade to v38.0.1 -- that may reduce the frequency of crashes a lot, as v38.0 had some sort of bug according to a prompt response to the issue I filed shortly after it had been released.

If you're running the new RequestPolicy extension (the older version won't work with FF v38.x, apparently), that may also be a source of the crashing -- I had to disable RP entirely because of continued crashing with v38.0.1, and there seems to be a serious conflict with RP because FF has been quite stable since that extension was disabled.

Upgrade to v38.0.1 -- that may reduce the frequency of crashes a lot, as v38.0 had some sort of bug according to a prompt response to the issue I filed shortly after it had been released. If you're running the new RequestPolicy extension (the older version won't work with FF v38.x, apparently), that may also be a source of the crashing -- I had to disable RP entirely because of continued crashing with v38.0.1, and there seems to be a serious conflict with RP because FF has been quite stable since that extension was disabled.
FredMcD
  • Top 10 Contributor
4228 solutions 59014 answers

Jess1978 said

Ive . . . . . ran Norton scans

Your System Details shows you also have McAfee. That may cause issues.


Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?


If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

''Jess1978 [[#question-1062299|said]]'' <blockquote> Ive . . . . . ran Norton scans </blockquote> Your System Details shows you also have McAfee. That may cause issues. ---------------------------------- Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac Options)'' ''' key, and then starting Firefox. Is the problem still there? ---------------------------------------- If you have problems with current Shockwave Flash plugin versions then check this: * see if there are updates for your graphics drive drivers '''https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration''' * disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later) '''https://forums.adobe.com/message/4468493#TemporaryWorkaround''' * disable hardware acceleration in the Flash plugin '''https://forums.adobe.com/thread/891337''' See also: * '''http://kb.mozillazine.org/Flash#Troubleshooting'''
cor-el
  • Top 10 Contributor
  • Moderator
17421 solutions 157403 answers

If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • Click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

If necessary then you can open about: pages via the location/address bar.

See:

If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix: *bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support). *Click the "All Crash Reports" button on this page to open the <b>about:crashes</b> page and see all crash reports. If necessary then you can open <b>about:</b> pages via the location/address bar. See: *http://kb.mozillazine.org/Mozilla_Crash_Reporter *https://support.mozilla.org/kb/Mozilla+Crash+Reporter
alan_r 127 solutions 1450 answers

Your System Details show Maxiget Updater. This doesn't read well on Google.

Do you use It? I don't know these people but Google shows this which looks helpful -

http://www.im-infected.com/adware/uninstall-maxiget-software-manager-virus-removal.html

Your System Details show Maxiget Updater. This doesn't read well on Google. Do you use It? I don't know these people but Google shows this which looks helpful - http://www.im-infected.com/adware/uninstall-maxiget-software-manager-virus-removal.html

Question owner

Hey alan_r, just curious, someone else just mentioned my system details....how can everyone see my system details? And I've no idea what Maxiget is so ill delete that thanks.

Hey alan_r, just curious, someone else just mentioned my system details....how can everyone see my system details? And I've no idea what Maxiget is so ill delete that thanks.

Question owner

co-rel.... bp-b3556a31-394e-43fd-b2e0-52f8d2150518 31 minutes ago bp-58688ab8-a282-4ceb-8434-53ccf2150517 11 hours ago bp-cfa5820c-a296-4aac-b375-176872150517 11 hours ago bp-eb796bd4-5f56-45f6-b108-528d72150517 12 hours ago bp-2c50ef3d-8e25-4560-abb8-1f2cc2150517 13 hours ago bp-509514ee-c1bc-4633-94d7-d88c12150517 23 hours ago

co-rel.... bp-b3556a31-394e-43fd-b2e0-52f8d2150518 31 minutes ago bp-58688ab8-a282-4ceb-8434-53ccf2150517 11 hours ago bp-cfa5820c-a296-4aac-b375-176872150517 11 hours ago bp-eb796bd4-5f56-45f6-b108-528d72150517 12 hours ago bp-2c50ef3d-8e25-4560-abb8-1f2cc2150517 13 hours ago bp-509514ee-c1bc-4633-94d7-d88c12150517 23 hours ago
alan_r 127 solutions 1450 answers

Hi Jess Your System Details are shown on the side of your post under Question Details >Open> and, at the bottom, >More System Details.

Hi Jess Your System Details are shown on the side of your post under Question Details >Open> and, at the bottom, >More System Details.
FredMcD
  • Top 10 Contributor
4228 solutions 59014 answers

Rooksbas.DLL = Windows

RapportTanzan380.DLL

RapportUtil.dll

aclayers.dll = Microsoft Windows

mswsock.dll = Microsoft

winmm.dll = Windows Multimedia

gdiplus.dll = Microsoft GDI+

IPSEng32.dll = Symantec Intrusion Detection

IPSLdr32.dll = Symantec Intrusion Detection

RapportGP.dll


Perform a System File Check to fix corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration


Download the current full installer for your Rapport programs. Remove Rapport from your system. Reboot. Use a registry checker / cleaner. Reboot again. Do Not install Rapport at this time.

Now start Firefox. Is the problem still there?

Rooksbas.DLL = Windows RapportTanzan380.DLL RapportUtil.dll aclayers.dll = Microsoft Windows mswsock.dll = Microsoft winmm.dll = Windows Multimedia gdiplus.dll = Microsoft GDI+ IPSEng32.dll = Symantec Intrusion Detection IPSLdr32.dll = Symantec Intrusion Detection RapportGP.dll ---------------------------------------- Perform a System File Check to fix corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration ---------------------------------------- Download the current full installer for your Rapport programs. Remove Rapport from your system. Reboot. Use a registry checker / cleaner. Reboot again. Do Not install Rapport at this time. Now start Firefox. Is the problem still there?
cor-el
  • Top 10 Contributor
  • Moderator
17421 solutions 157403 answers

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.


Also make sure that you have the latest updates of your Trusteer software.

You can try to disable hardware acceleration in Firefox. *Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available" You need to close and restart Firefox after toggling this setting. *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes *https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration ---- Also make sure that you have the latest updates of your Trusteer software. *http://www.trusteer.com/support/rapport-installation-links

Question owner

Hey cor-el.

I already had disabled hardware acceleration.

Im not sure what the rapport installation is and confused by all the talk of banks. What does this download do?

thanks

Jess

Hey cor-el. I already had disabled hardware acceleration. Im not sure what the rapport installation is and confused by all the talk of banks. What does this download do? thanks Jess

Question owner

hi FredMcD

im not sure what you have sent me in the first part of your message. I also clicked on the link to System Check and it seems to only refer to Windows 7, and im Windows 8.

I also checked for graphics driver updates previously, i seem to be up-to-date.

Im not sure what my "Rapport programs" are. Im not a professional computer person so ive no idea what these things are.

thanks Jess

hi FredMcD im not sure what you have sent me in the first part of your message. I also clicked on the link to System Check and it seems to only refer to Windows 7, and im Windows 8. I also checked for graphics driver updates previously, i seem to be up-to-date. Im not sure what my "Rapport programs" are. Im not a professional computer person so ive no idea what these things are. thanks Jess
FredMcD
  • Top 10 Contributor
4228 solutions 59014 answers

Jess1978 said

Im not sure what my "Rapport programs" are

Check the programs that are on your computer

Windows: Start > Control Panel > Uninstall Programs. Mac: Open the "Applications" folder. Linux: Check your user manual.

''Jess1978 [[#answer-730468|said]]'' <blockquote> Im not sure what my "Rapport programs" are </blockquote> Check the programs that are on your computer '''Windows:''' Start > Control Panel > Uninstall Programs. '''Mac:''' Open the "Applications" folder. '''Linux:''' Check your user manual.
cor-el
  • Top 10 Contributor
  • Moderator
17421 solutions 157403 answers

You can try to contact Trusteer for support if you are unsure about how to update your Trusteer software.

Try to update or uninstall and reinstall Trusteer Rapport and if that doesn't help then disable/stop the program for now.

  • Start Menu > Programs > Trusteer Rapport > Stop Rapport
You can try to contact Trusteer for support if you are unsure about how to update your Trusteer software. *http://www.trusteer.com/support/rapport-installation-links *http://www.trusteer.com/support/report-problem *http://www.trusteer.com/support/submit-ticket Try to update or uninstall and reinstall Trusteer Rapport and if that doesn't help then disable/stop the program for now. *Start Menu > Programs > Trusteer Rapport > Stop Rapport