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Firefox crashes in various versions including v37

  • 8 replies
  • 1 has this problem
  • 95 views
  • Last reply by FredMcD

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Firefox constantly crashes. Have tried Resetting to initial state, disabling extensions (ad blocker) in running in normal mode and safe mode. Still crashes. Sticking with Firefox because Chrome is slower than a dead dog and I'm just not into IE.

Crash report ID is bp-e75bea61-b792-4aa5-aea8-9f9422150429

Any help will be appreciated.

Chosen solution

Two thirds of the crashes (#1, #2, #4, #5, #6, #7) seem to be related to Samsung Security Software for businesses: "ESCORT as an integrated PC security solution blocks information leakages, manages security loopholes and your HW/SW assets." http://www.sdse-samsung.com/serviceline/SmartSecurity.htm

I'm not sure why the sudden incompatibility, if that is the issue.

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All Replies (8)

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Separate Issue; Your System Details shows;

Installed Plug-ins

Adobe PDF Plug-In For Firefox and Netscape 10.1.13 Adobe PDF Plug-In For Firefox and Netscape 11.0.10

Shockwave Flash 14.0 r0 Shockwave Flash 17.0 r0

Having more than one version of a program may cause issues.

Flash; Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac Then reinstall the latest version.

Flash Player Version 17.0.0.169
https://www.adobe.com/products/flashplayer/distribution3.html


In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

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The crash report flagged these programs;

odbcint.dll = Microsoft ODBC Resource

icudt52.dll = International Components for Unicode

epmng.dll = Samsung

scwrppr.dll = Samsung

Also under Samsung;

nscpe.dll nfd01.dll nsccor03.dll procmon.dll Anywall3.dll

ESWBMon.dll icatcdll.dll = ESCORT = Samsung


Check your Samsung programs for updates. If there is still a problem, disable it.

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Cleaned up the conflicting Shockwave and Adobe PDF plugin versions.

Per your request, the most recent 10 crashes are as follows:

bp-86877548-6086-4eae-945f-cc1172150429 4/29/2015 5:14 PM bp-29410933-6320-403c-948c-6538f2150429 4/29/2015 5:12 PM bp-a0af6e09-4891-48e0-8407-ffe272150429 4/29/2015 4:52 PM bp-beed2296-2460-4095-9c81-011722150429 4/29/2015 4:42 PM bp-1fbd06b4-1fcb-4122-8fee-221062150429 4/29/2015 4:33 PM bp-b4a23636-c3f6-4a56-973f-3d0232150429 4/29/2015 4:28 PM bp-cdf06b13-362d-40a4-baf4-a6aea2150429 4/29/2015 4:20 PM bp-e75bea61-b792-4aa5-aea8-9f9422150429 4/29/2015 4:16 PM bp-b6889960-8528-46b2-8cbb-740272150429 4/29/2015 3:44 PM

Modified by cor-el

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igd10umd32.dll = Intel(R) Graphics Technology

Anywall3.dll = Samsung

ESWBMon.dll = Samsung


A lot less flags. But your memory use is high.

If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:


https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster

https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix

https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding

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Chosen Solution

Two thirds of the crashes (#1, #2, #4, #5, #6, #7) seem to be related to Samsung Security Software for businesses: "ESCORT as an integrated PC security solution blocks information leakages, manages security loopholes and your HW/SW assets." http://www.sdse-samsung.com/serviceline/SmartSecurity.htm

I'm not sure why the sudden incompatibility, if that is the issue.

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Well, for the most part Samsung security software is complete crap. Seriously cuts down on our ability to get work done. But, that's where I work so I have to live with that for now.

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In reply to Fred McD:

I updated plugins and drivers as you suggested and things seem to be way more stable. Only two crashes yesterday. That's way down from the usual 7-8 per day so I'm relatively happy.

Thanks for you help and suggestions.

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Disable its add-on in the Add-ons Manager.

Also, open its settings, and tell it to leave the browsers alone.