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Since recent updates (37.0.2 now) crashes when idle

Posted

Firefox has been solid for a long time. Recently, it has started crashing while I'm off doing something else and a browser window is open. I can't recall it crashing while I'm active within FF. I'll be checking email or even just leaving the system idle, and suddenly the crash box pops up. I can upload recent crash reports (that are sent to Mozilla) but I'm not sure how to do that.

Thanks

Tom

Firefox has been solid for a long time. Recently, it has started crashing while I'm off doing something else and a browser window is open. I can't recall it crashing while I'm active within FF. I'll be checking email or even just leaving the system idle, and suddenly the crash box pops up. I can upload recent crash reports (that are sent to Mozilla) but I'm not sure how to do that. Thanks Tom

Additional System Details

Installed Plug-ins

  • ActiveTouch General Plugin Container Version 105
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.04
  • Adobe PDF Plug-In For Firefox and Netscape "9.5.5"
  • Creative Cloud Desktop Plugin.v_2_0_0_0
  • Citrix Online App Detector Plugin
  • GEPlugin
  • Version 5.41.2.0
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.31.2 for Mozilla browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • LastPass Plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 17.0 r0
  • 5.1.31211.0
  • NPWLPG
  • iTunes Detector Plug-in

Application

  • Firefox 37.0.2
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:37.0) Gecko/20100101 Firefox/37.0
  • Support URL: https://support.mozilla.org/1/firefox/37.0.2/WINNT/en-US/

Extensions

  • Firebug 2.0.9 (firebug@software.joehewitt.com)
  • Gmail Manager 0.6.4.1 ({582195F5-92E7-40a0-A127-DB71295901D7})
  • Lightbeam 1.2.1 (jid1-F9UJ2thwoAm5gQ@jetpack)
  • Norton Toolbar 2014.7.12.7 ({2D3F3651-74B9-4795-BDEC-6DA2F431CB62})
  • Evernote Web Clipper 6.0.15 ({E0B8C461-F8FB-49b4-8373-FE32E9252800}) (Inactive)
  • LastPass 3.1.77 (support@lastpass.com) (Inactive)
  • Search App by Ask 108.3 (toolbar_WCL2-SP@apn.ask.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics
  • adapterDescription2:
  • adapterDeviceID: 0x0102
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 05811028
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 12-12-2012
  • driverDate2:
  • driverVersion: 9.17.10.2932
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
ideato 893 solutions 6250 answers

Hi Tom, follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you.

Hi Tom, follow the steps below to provide us crash IDs to help us learn more about your crash. #Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below. #Copy the '''5''' most recent Report IDs that start with '''bp-''' and then go back to your forum question and paste those IDs into the "Post a Reply" box. ''' Note:''' If a recent Report ID does not start with '''bp-''' click on it to submit the report. (Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.) ;[[Image:aboutcrashesFx29|width=500]] Thank you.

Question owner

Thanks. I knew of the crash list but didn't realize I could just copy it. Does this work?

bp-1734504b-08f6-4152-a78c-284fc2150424 bp-ecf18973-39f3-4069-a106-0b8e02150422 bp-ecdb011f-0c49-436f-b753-4134b2150421 bp-d0970870-f735-4e53-8a43-3fb992150421 bp-3bad7172-4bef-4866-92f3-ecfa82150417 bp-6b4b3f49-c8bd-4b5b-9e43-9e8f22150416

Thanks. I knew of the crash list but didn't realize I could just copy it. Does this work? bp-1734504b-08f6-4152-a78c-284fc2150424 bp-ecf18973-39f3-4069-a106-0b8e02150422 bp-ecdb011f-0c49-436f-b753-4134b2150421 bp-d0970870-f735-4e53-8a43-3fb992150421 bp-3bad7172-4bef-4866-92f3-ecfa82150417 bp-6b4b3f49-c8bd-4b5b-9e43-9e8f22150416
ideato 893 solutions 6250 answers

Yes works fine, try to update any software from Symantec like your Norton Toolbar, otherwise deactivate the Norton Toolbar extension and check if the issue persist.

thank you

Yes works fine, try to update any software from Symantec like your Norton Toolbar, otherwise deactivate the Norton Toolbar extension and check if the issue persist. thank you
FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

Download the current full installers for your Norton programs and save them.

Download and run the Norton Removal Tool to uninstall your Norton product

After rebooting the computer, run a registry scanner. Then run the installers.


Norton showed where to exclude things from Autoprotect Open Norton Administrative Settings. Under Performance Monitoring, find Program Exclusions. To its far right, press the Configure + link.

You will have to add each program one at a time from the Mozilla Firefox and Mozilla Maintenance Service<Windows> folders..

Download the current full installers for your Norton programs and save them. '''[https://support.norton.com/sp/en/us/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us Download and run the Norton Removal Tool to uninstall your Norton product]''' After rebooting the computer, run a registry scanner. Then run the installers. -------------------------------- Norton showed where to exclude things from Autoprotect Open '''Norton Administrative Settings.''' Under '''Performance Monitoring, ''' find '''Program Exclusions. ''' To its far right, press the '''Configure +''' link. You will have to add each program one at a time from the '''Mozilla Firefox''' and '''Mozilla Maintenance Service'''<Windows> folders..

Question owner

Just getting back to this as I've been traveling. I'll look into these options.

One point I'd add to the conversation is that both my laptop and desktop are exhibiting the same behavior. Both are running nearly identical systems including the same version of Norton NIS. It would seem that if it is the interaction between Norton and FF, it is not because of some odd install or corruption on a single system.

Just getting back to this as I've been traveling. I'll look into these options. One point I'd add to the conversation is that both my laptop and desktop are exhibiting the same behavior. Both are running nearly identical systems including the same version of Norton NIS. It would seem that if it is the interaction between Norton and FF, it is not because of some odd install or corruption on a single system.
FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

Please follow my last post. Then let us know how things are.

Please follow my last post. Then let us know how things are.