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Unable to log into If.com on-line banking account

Posted

I get the following error message when I try to log into my account: Secure Connection Failed

The connection to my.if.com was interrupted while the page was loading.

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the web site owners to inform them of this problem.


I can log in via my iPad but not my laptop or PC which both use Firefox. This has only recently become a problem and I wonder if its due to an update?

I get the following error message when I try to log into my account: Secure Connection Failed The connection to my.if.com was interrupted while the page was loading. The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the web site owners to inform them of this problem. I can log in via my iPad but not my laptop or PC which both use Firefox. This has only recently become a problem and I wonder if its due to an update?

Chosen solution

Great thanks for that. I can now log in on both devices.

Read this answer in context 6

Additional System Details

Installed Plug-ins

  • DivX Web Player version 1.4.0.233
  • The IcedTea-Web Plugin executes Java applets.
  • The Videos 3.10.1 plugin handles video and audio streams.
  • Shockwave Flash 11.2 r202

Application

  • User Agent: Mozilla/5.0 (X11; Ubuntu; Linux i686; rv:37.0) Gecko/20100101 Firefox/37.0

More Information

cor-el
  • Top 10 Contributor
  • Moderator
16999 solutions 153493 answers

Helpful Reply

The website may try to fallback to TLS 1.0 in a way that is no longer allowed in current releases or may be using a deprecated RC4 cipher suite.

You can open the about:config page via the location/address bar and use its search bar to locate this pref:

  • security.tls.insecure_fallback_hosts

You can double-click the line to modify the pref and add the full domain (my.if.com) to this pref. If there are already websites (domains) in this list then add a comma and the new domain (no spaces). You should only see domains separated by a comma in the value column.

If this helps then you can contact this website and ask them to look into this.


The website may try to fallback to TLS 1.0 in a way that is no longer allowed in current releases or may be using a deprecated RC4 cipher suite. *https://www.ssllabs.com/ssltest/analyze.html?d=my.if.com You can open the <b>about:config</b> page via the location/address bar and use its search bar to locate this pref: *security.tls.insecure_fallback_hosts You can double-click the line to modify the pref and add the full domain (my.if.com) to this pref. If there are already websites (domains) in this list then add a comma and the new domain (no spaces). You should only see domains separated by a comma in the value column. If this helps then you can contact this website and ask them to look into this. ---- *https://developer.mozilla.org/en-US/Firefox/Releases/36/Site_Compatibility#Security *https://developer.mozilla.org/en-US/Firefox/Releases/37/Site_Compatibility#Security

Chosen Solution

Great thanks for that. I can now log in on both devices.

Great thanks for that. I can now log in on both devices.