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Forgotten sync password and can't find the "forgot password" button/link in option-sync tab.

Posted

Mozilla firefox help database instructed us to access option-sync tab as follow to reset password 1. Click the menu button New Fx Menu and choose Options. 2. On the Sync tab, click Sign in to open the Sign in page. 3. On the Sign in page, click Forgot password? Firefox will send you a reset email. 4. Follow the instructions in your reset email to change your password.

but in my firefox 36.0.4 there isn't any Sign in link, just Manage firefox account link. Clicked Manage to open manage account page, still can't find "Forgot password" link as stated above. So how do we reset password to sync? Please advise anyone.

Mozilla firefox help database instructed us to access option-sync tab as follow to reset password 1. Click the menu button New Fx Menu and choose Options. 2. On the Sync tab, click Sign in to open the Sign in page. 3. On the Sign in page, click Forgot password? Firefox will send you a reset email. 4. Follow the instructions in your reset email to change your password. but in my firefox 36.0.4 there isn't any Sign in link, just Manage firefox account link. Clicked Manage to open manage account page, still can't find "Forgot password" link as stated above. So how do we reset password to sync? Please advise anyone.

Chosen solution

At first Go to https://accounts.firefox.com/settings

  1. If you already signed in with your sync account
    • You will see a message You are signed in as yourname@mail.com
    • Sign out from your present account.
    • Then you'll see log in page. At the bottom of the form you'll find Forgot password?
  1. If you aren't signed in with sync account
    • Then you'll see log in page.
    • At the bottom of the form you'll find Forgot password?
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Additional System Details

Installed Plug-ins

  • 360 Total Security
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.10
  • DivX VOD Helper Plug-in
  • Google Update
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • Shockwave Flash 17.0 r0

Application

  • Firefox 36.0.4
  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:36.0) Gecko/20100101 Firefox/36.0
  • Support URL: https://support.mozilla.org/1/firefox/36.0.4/WINNT/en-US/

Extensions

  • 360 Internet Protection 5.0.0.1001 (WebProtection@360safe.com)
  • Dictionary Extension 3.0.12.1 (jid0-raWjElI57dRa4jx9CCiYm5qZUQU@jetpack)
  • McAfee SiteAdvisor 3.7.2 ({4ED1F68A-5463-4931-9384-8FFF5ED91D92})

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: AMD Radeon HD 5450
  • adapterDescription2:
  • adapterDeviceID: 0x68f9
  • adapterDeviceID2:
  • adapterDrivers: aticfx32 aticfx32 aticfx32 atiumdag atidxx32 atiumdva
  • adapterDrivers2:
  • adapterRAM: 512
  • adapterRAM2:
  • adapterSubsysID: 00000000
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 11-20-2014
  • driverDate2:
  • driverVersion: 14.501.1003.0
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (AMD Radeon HD 5450 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
Sashoto Seeam 54 solutions 310 answers

Chosen Solution

At first Go to https://accounts.firefox.com/settings

  1. If you already signed in with your sync account
    • You will see a message You are signed in as yourname@mail.com
    • Sign out from your present account.
    • Then you'll see log in page. At the bottom of the form you'll find Forgot password?
  1. If you aren't signed in with sync account
    • Then you'll see log in page.
    • At the bottom of the form you'll find Forgot password?
At first Go to https://accounts.firefox.com/settings # If you already signed in with your sync account #* You will see a message ''You are signed in as yourname@mail.com'' #* Sign out from your present account. #* Then you'll see log in page. At the bottom of the form you'll find '''Forgot password?''' # If you aren't signed in with sync account #* Then you'll see log in page. #* At the bottom of the form you'll find '''Forgot password?'''

Question owner

Thanks a lot bro. At last. But firefox sign-out is confusing. Instead of sign-out link/button, firefox used "disconnect" which I was a bit wary of clicking. Anyway, thank you.

Thanks a lot bro. At last. But firefox sign-out is confusing. Instead of sign-out link/button, firefox used "disconnect" which I was a bit wary of clicking. Anyway, thank you.