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I install new firefox 37 not loading any website just wheel is scrolling, while in other browser internet working fine, i find out problem but cant solve it

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I install new firefox 37 which is not loading any website just wheel is scrolling, while in other browser internet is working fine, i try to solve out the problem but i could not.

i am using windows 8. before few days firefox was working fine. but suddenly it stoped at that time i update the firefox but cant, try in settings as given by the firefox support but than also i could not solve it.

when i close the firefox and again start it says that firefox is already running and to button are ther close firefox and cancle.

when i close firefox and again start it says profile is missing.

when i make it new and delete old one. fierefox will start but could not load any page.

when i again close it the same problem again.

help me

I install new firefox 37 which is not loading any website just wheel is scrolling, while in other browser internet is working fine, i try to solve out the problem but i could not. i am using windows 8. before few days firefox was working fine. but suddenly it stoped at that time i update the firefox but cant, try in settings as given by the firefox support but than also i could not solve it. when i close the firefox and again start it says that firefox is already running and to button are ther close firefox and cancle. when i close firefox and again start it says profile is missing. when i make it new and delete old one. fierefox will start but could not load any page. when i again close it the same problem again. help me

Additional System Details

Installed Plug-ins

  • Intel web components updater - Installs and updates the Intel web components
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.3
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.40.2 for Mozilla browsers
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 16.0 r0
  • 5.1.30514.0
  • VLC media player Web Plugin 2.1.3

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:37.0) Gecko/20100101 Firefox/37.0

More Information

philipp
  • Top 25 Contributor
  • Moderator
5304 solutions 23419 answers

hello, can you try updating to the latest beta version available and see if you can still reproduce the issue then?: https://www.mozilla.org/firefox/beta/

hello, can you try updating to the latest beta version available and see if you can still reproduce the issue then?: https://www.mozilla.org/firefox/beta/
FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select Network. Look for Configure How Firefox Connects and press the Settings button. If you are using a proxy, make sure those settings are correct. If there is no proxy, first use No Proxy. If there is a problem, then try System Proxy.


Some problems occurs when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}

Type '''about:preferences#advanced'''<Enter> in the address bar. Under '''Advanced,''' Select '''Network.''' Look for '''Configure How Firefox Connects''' and press the '''Settings''' button. If you are using a proxy, make sure those settings are correct. If there is no proxy, first use '''No Proxy.''' If there is a problem, then try '''System Proxy.''' ------------ Some problems occurs when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again; * Make sure your Internet security software is up-to-date (i.e. you are running the latest version). * Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see '''[https://support.mozilla.org/en-US/kb/configure-firewalls-so-firefox-can-access-internet Configure firewalls so that Firefox can access the Internet.]''' {web link}

Question owner

I check all that and tried but could not.

I check all that and tried but could not.
FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?


Start your Computer in safe mode with networking. Then start Firefox. Try Safe web sites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia

Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac Options)'' ''' key, and then starting Firefox. Is the problem still there? ---------------------- Start your '''Computer''' in safe mode with networking. Then start Firefox. Try '''Safe''' web sites. Is the problem still there? '''[http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting The Computer In Safe Mode;<br>Free Online Encyclopedia]'''

Question owner

One more thing that i can not end the task from task manager also.

One more thing that i can not end the task from task manager also.
FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

Do you have the Firefox icon on your quick launch? Right click on it, and select Open New Window. Sometimes this works. If it opens, close it by Menu > File > Exit.


This is not a cure but will make it easier if Firefox locks up in Windows. https://support.mozilla.org/questions/997866 {web link}

Do you have the Firefox icon on your quick launch? Right click on it, and select '''Open New Window.''' Sometimes this works. If it opens, close it by '''Menu > File > Exit.''' ------------------ This is not a cure but will make it easier if Firefox locks up in Windows. '''https://support.mozilla.org/questions/997866''' {web link}

Question owner

When i install it , it run but not load any website.. when i close it and again open message display that your firefox is already running. close firefox or cancel. when i close firefox and again open message display proffile is missing. when i make new profile. again same firefox open but not load any site. when i close and again open it display same message firefox is already running...

When i install it , it run but not load any website.. when i close it and again open message display that your firefox is already running. close firefox or cancel. when i close firefox and again open message display proffile is missing. when i make new profile. again same firefox open but not load any site. when i close and again open it display same message firefox is already running...
FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?

While still in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select Network. Look for Configure How Firefox Connects and press the Settings button. If you are using a proxy, make sure those settings are correct. If there is no proxy, first use No Proxy. If there is a problem, then try System Proxy.


Some problems occurs when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}

Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac Options)'' ''' key, and then starting Firefox. Is the problem still there? While still in safe mode; Type '''about:preferences#advanced'''<Enter> in the address bar. Under '''Advanced,''' Select '''Network.''' Look for '''Configure How Firefox Connects''' and press the '''Settings''' button. If you are using a proxy, make sure those settings are correct. If there is no proxy, first use '''No Proxy.''' If there is a problem, then try '''System Proxy.''' ------------ Some problems occurs when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again; * Make sure your Internet security software is up-to-date (i.e. you are running the latest version). * Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see '''[https://support.mozilla.org/en-US/kb/configure-firewalls-so-firefox-can-access-internet Configure firewalls so that Firefox can access the Internet.]''' {web link}

Question owner

I remove all the Internet security programs and windows firewall is off.

I remove all the Internet security programs and windows firewall is off.

Question owner

It can not be start in safe mode as by pressing shift key... same problem occurring.

It can not be start in safe mode as by pressing shift key... same problem occurring.
FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

Have you tried running your computer in safe mode?

Have you tried running your computer in safe mode?

Question owner

Right now problem solve by the spyhunter scanner. before that i scan full pc by malware bytes and quickheal also but it couldn't find spyware inside the computer. Let see is it working properly or not for few days...

once again thank you for providing solution..

Right now problem solve by the spyhunter scanner. before that i scan full pc by malware bytes and quickheal also but it couldn't find spyware inside the computer. Let see is it working properly or not for few days... once again thank you for providing solution..

Question owner

ohh god again same problem occur... what to do now??

ohh god again same problem occur... what to do now??
FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

A post was flagged as Solved Problem. Please remove that flag. If you don’t, others that can help may not read this post.


Start your Computer in safe mode with networking. Then start Firefox. Try Safe web sites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia


Run most or all of the listed scanners. Troubleshoot Firefox issues caused by malware article.

A post was flagged as '''Solved Problem.''' Please remove that flag. If you don’t, others that can help may not read this post. ----------------------------- Start your '''Computer''' in safe mode with networking. Then start Firefox. Try '''Safe''' web sites. Is the problem still there? '''[http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting The Computer In Safe Mode;<br>Free Online Encyclopedia]''' ---------------------------- Run most or all of the listed scanners. [[Troubleshoot Firefox issues caused by malware]] article.

Question owner

I check it in Safe Mode with Networking its run smoothly... when I restart my Computer it run smoothly some times. but when i close firefox and again start it shows same error that firefox is already running. can not end task from the task manager because action is denied. Now what to do??

I check it in Safe Mode with Networking its run smoothly... when I restart my Computer it run smoothly some times. but when i close firefox and again start it shows same error that firefox is already running. can not end task from the task manager because action is denied. Now what to do??
shadyz 5 solutions 258 answers

Can someone explain what is going on with the new 37 version update? https://support.mozilla.org/en-US/questions/1054971

Can someone explain what is going on with the new 37 version update? https://support.mozilla.org/en-US/questions/1054971
FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

shadyz I've called the big guys to help you at your post. They should respond soon. Good luck.

HirenNiranjani said

I check it in Safe Mode with Networking its run smoothly... when I restart my Computer it run smoothly some times. but

This likely means one of your other programs is causing the issue.


Check the programs that are on your computer

Windows: Start > Control Panel > Uninstall Programs. Mac: Open the "Applications" folder. Linux: Check your user manual.

Go thru the list. If you find something that you don't know what it is, use a web search.

Troubleshoot Firefox Issues Caused By Malware {web link}

'''shadyz''' I've called the big guys to help you at your post. They should respond soon. Good luck. ''HirenNiranjani [[#answer-711265|said]]'' <blockquote> I check it in Safe Mode with Networking its run smoothly... when I restart my Computer it run smoothly some times. but </blockquote> This likely means one of your other programs is causing the issue. Check the programs that are on your computer '''Windows:''' Start > Control Panel > Uninstall Programs. '''Mac:''' Open the "Applications" folder. '''Linux:''' Check your user manual. Go thru the list. If you find something that you don't know what it is, use a web search. '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware Troubleshoot Firefox Issues Caused By Malware]''' {web link}
FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

Helpful Reply

I just read a post; Firefox 37 has a flaw. Upgrades have been suspended.

Install an older version of Firefox {web link}

I just read a post; Firefox 37 has a flaw. Upgrades have been suspended. '''[https://support.mozilla.org/en-US/kb/install-older-version-of-firefox Install an older version of Firefox]''' {web link}
shadyz 5 solutions 258 answers

FredMcD said

I just read a post; Firefox 37 has a flaw. Upgrades have been suspended. Install an older version of Firefox {web link}

Yeah............ i've been talking about it for quite a while, i don't know why i haven't received any answer at all and isn't this tested more before it's initiated? .....

Fred ,how long do you usually wait to initiate an update on your own firefox?

''FredMcD [[#answer-712220|said]]'' <blockquote> I just read a post; Firefox 37 has a flaw. Upgrades have been suspended. '''[https://support.mozilla.org/en-US/kb/install-older-version-of-firefox Install an older version of Firefox]''' {web link} </blockquote> Yeah............ i've been talking about it for quite a while, i don't know why i haven't received any answer at all and isn't this tested more before it's initiated? ..... Fred ,how long do you usually wait to initiate an update on your own firefox?
shadyz 5 solutions 258 answers

FredMcD said

I just read a post; Firefox 37 has a flaw. Upgrades have been suspended. Install an older version of Firefox {web link}

Could you show me the post you read? What is the flaw?

Would rolling back to 36.0.4 fix this? I wanted to do that,but i wasn't sure if it could potentially create other issues?

''FredMcD [[#answer-712220|said]]'' <blockquote> I just read a post; Firefox 37 has a flaw. Upgrades have been suspended. '''[https://support.mozilla.org/en-US/kb/install-older-version-of-firefox Install an older version of Firefox]''' {web link} </blockquote> Could you show me the post you read? What is the flaw? Would rolling back to 36.0.4 fix this? I wanted to do that,but i wasn't sure if it could potentially create other issues?