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Why can I not see a particular cottage on HomeAway in regular mode but I can from a private window?

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by Deebrit

Deebrit
Deebrit
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I found a cottage on HomeAway last year and stayed there. Then suddenly I could no longer find it from my computer, it was as if it didn't exist on the site. But others can see it from their computers, and I can see it if I open a private window. I have no problem searching for other properties. I wondered if I had inadvertently blocked that particular one but can't find anything. I wondered if the owner had inadvertently blocked me but she didn't know how to check. Any ideas? Thanks.

I found a cottage on HomeAway last year and stayed there. Then suddenly I could no longer find it from my computer, it was as if it didn't exist on the site. But others can see it from their computers, and I can see it if I open a private window. I have no problem searching for other properties. I wondered if I had inadvertently blocked that particular one but can't find anything. I wondered if the owner had inadvertently blocked me but she didn't know how to check. Any ideas? Thanks.

Chosen solution

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
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All Replies (2)

cor-el
cor-el
  • Moderator
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Chosen Solution

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
Deebrit
Deebrit Question owner
more options

I still don't really know the cause of the problem but what I did was search through my browser history to the address before I had the problem (sometimes it pays not to clear history!) and I opened the site from there. Now it does show when I open HomeAway. But if I search for the actual name of the cottage, HomeAway doesn't show it, but if I search for cottages in that area it is listed. I have given up trying to find the problem as I now have a work-around. Thanks for the suggestions.