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Support with using a military CAC with Firefox?

Posted

Until I received a new CAC I was able to log into OWA. Since receiving the new CAC I cannot. I have attempted to connect to other sites with the CAC and these are successful.

 It appears that FireFox is not looking for or asking for the CAC certificates.
Until I received a new CAC I was able to log into OWA. Since receiving the new CAC I cannot. I have attempted to connect to other sites with the CAC and these are successful. It appears that FireFox is not looking for or asking for the CAC certificates.

Additional System Details

Installed Plug-ins

  • Adobe® Acrobat® Plug-in for Web Browsers, Version 11.0.10
  • Provides information about the default web browser
  • Displays Java applet content, or a placeholder if Java is not installed.
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • Shockwave Flash 16.0 r0
  • 5.1.30514.0

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.10; rv:36.0) Gecko/20100101 Firefox/36.0

More Information

FredMcD
  • Top 10 Contributor
4270 solutions 59892 answers

For some time now, a lot of Mac’s with Microsoft programs have been crashing. Check with Microsoft / Mac support sites.


I've called the big guys to help you. Good luck.

For some time now, a lot of Mac’s with Microsoft programs have been crashing. Check with Microsoft / Mac support sites. ------------------------ I've called the big guys to help you. Good luck.

Question owner

It is just with FireFox that it is not displaying the box to select my certificate. It is displaying for most of the others sites but this one. It works with Safari however Safari will not let me insert an attachment.

 Thank you for bring in the "Call for Fire".
It is just with FireFox that it is not displaying the box to select my certificate. It is displaying for most of the others sites but this one. It works with Safari however Safari will not let me insert an attachment. Thank you for bring in the "Call for Fire".
cor-el
  • Top 10 Contributor
  • Moderator
17578 solutions 159013 answers

You can try to rename the cert8.db file (cert8.db.old) and delete the cert_override.txt file in the Firefox profile folder to remove intermediate certificates and exceptions that Firefox has stored.

If that has helped to solve the problem then you can remove the renamed cert8.db.old file. Otherwise you can rename (or copy) the cert8.db.old file to cert8.db to restore the previously stored intermediate certificates. Firefox will automatically store intermediate certificates when you visit websites that send such a certificate.

If that didn't help then remove or rename secmod.db (secmod.db.old) as well.

You can use this button to go to the currently used Firefox profile folder:

You can try to rename the cert8.db file (cert8.db.old) and delete the cert_override.txt file in the Firefox profile folder to remove intermediate certificates and exceptions that Firefox has stored. If that has helped to solve the problem then you can remove the renamed cert8.db.old file. Otherwise you can rename (or copy) the cert8.db.old file to cert8.db to restore the previously stored intermediate certificates. Firefox will automatically store intermediate certificates when you visit websites that send such a certificate. If that didn't help then remove or rename secmod.db (secmod.db.old) as well. You can use this button to go to the currently used Firefox profile folder: *Help > Troubleshooting Information > Profile Directory: Show in Finder (Windows: Show Folder; Linux: Open Directory) *http://kb.mozillazine.org/Profile_folder_-_Firefox

Question owner

Neither option of renaming the .db files worked. It is asking for the PIN to unlock the keychain but it is not coming back afterwards to let me select the certificate.

 This is just odd that it is happening in FireFox when this was the only one that I could get this to work on a MAC.  
 I am still attempting other trials to get this to work.

I'll report back if I find something that did work. Until then keep the ideas coming.

Neither option of renaming the .db files worked. It is asking for the PIN to unlock the keychain but it is not coming back afterwards to let me select the certificate. This is just odd that it is happening in FireFox when this was the only one that I could get this to work on a MAC. I am still attempting other trials to get this to work. I'll report back if I find something that did work. Until then keep the ideas coming.