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Firefox crashes regularily since 36.0.1 update

  • 6 replies
  • 161 have this problem
  • 13404 views
  • Last reply by FredMcD

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I have found since the recent update that the browser has developed several problems. It has become extremely slow and crashes multiple times per-day. Coupled with this, the flash plug-in also crashes constantly and video buffering is slow and unstable. I have made sure flash is up to date and I have also followed suggested fixes in other threads (ie. disabling hardware acceleration) to no avail.

Chosen solution

The crash report flagged these programs;

Process Type plugin Shockwave Flash Version:16.0.0.305


Please update to version 36.0.1


For some time now, a lot of Mac’s with Microsoft programs have been crashing. Check with Microsoft / Mac support sites.


If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

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All Replies (6)

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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

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Chosen Solution

The crash report flagged these programs;

Process Type plugin Shockwave Flash Version:16.0.0.305


Please update to version 36.0.1


For some time now, a lot of Mac’s with Microsoft programs have been crashing. Check with Microsoft / Mac support sites.


If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

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Thank you Fred. Shockwave seems to have made things more stable. Though today alone is not enough time to see if the problem has been resolved, so far things seem good. I will follow your other suggested fixes if it continues.

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john.carter said

I have found since the recent update that the browser has developed several problems. It has become extremely slow and crashes multiple times per-day. Coupled with this, the flash plug-in also crashes constantly and video buffering is slow and unstable. I have made sure flash is up to date and I have also followed suggested fixes in other threads (ie. disabling hardware acceleration) to no avail.

I'm having the same issues. I've implemented all the fixes in the thread and am stil having crashing and sluggishness.

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percysowner

Please go to the top of any support.mozilla.org web page and use the Ask A Question link; https://support.mozilla.org/en-US/questions/new This will let us look at your system details. No Personal Information Is Collected.

Also, please add this program to your Firefox. SUMO Troubleshooter {web link} This will provide Firefox troubleshooting data to Mozilla web sites. No personal information is listed.

And, In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the new question and paste them in.