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Firefox crashes

Posted

Firefox crashes when opening some pages, for example http://forums.mozillazine.org/viewtopic.php?f=18&t=2517761

I've tried starting in safe mode, and it still crashes. I've followed all the steps at Firefox crashes - Troubleshoot, prevent and get help fixing crashes to the best of my ability:

* Update Firefox: I'm using version 36.0
* Update your plugins:
  Plugin Status

These plugins are up to date: Adobe Flash PlayerShockwave Flash 11.2 r202, Silverlight Plug-In5.1.30514.0 Unknown Plugins: IcedTea-Web Plugin (using IcedTea-Web 1.5.1 (suse-4.1-x86_64)) (v. ), PackageKit (v. ), Skype Buttons for Kopete (v. ) Update Linux: automatic updates are enabled on openSUSE 13.2 and I get updates daily. Update your drivers: this I think is handled by the automatic updates Update your Internet Security software: I don't have any such software installed.

The crash still happens in Safe Mode crash ID 49efb45e-16b6-4919-b60c-e42d62150306

Firefox crashes when opening some pages, for example http://forums.mozillazine.org/viewtopic.php?f=18&t=2517761 I've tried starting in safe mode, and it still crashes. I've followed all the steps at Firefox crashes - Troubleshoot, prevent and get help fixing crashes to the best of my ability: * Update Firefox: I'm using version 36.0 * Update your plugins: Plugin Status These plugins are up to date: Adobe Flash PlayerShockwave Flash 11.2 r202, Silverlight Plug-In5.1.30514.0 Unknown Plugins: IcedTea-Web Plugin (using IcedTea-Web 1.5.1 (suse-4.1-x86_64)) (v. ), PackageKit (v. ), Skype Buttons for Kopete (v. ) Update Linux: automatic updates are enabled on openSUSE 13.2 and I get updates daily. Update your drivers: this I think is handled by the automatic updates Update your Internet Security software: I don't have any such software installed. The crash still happens in Safe Mode crash ID 49efb45e-16b6-4919-b60c-e42d62150306

Additional System Details

Installed Plug-ins

  • The IcedTea-Web Plugin executes Java applets.
  • Plugin for Installing Applications (new)
  • Shockwave Flash 11.2 r202
  • 5.1.30514.0
  • Mime Type x-skype for Skype Buttons

Application

  • Firefox 36.0
  • User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:36.0) Gecko/20100101 Firefox/36.0
  • Support URL: https://support.mozilla.org/1/firefox/36.0/Linux/en-US/

Extensions

  • Adblock Plus 2.6.7 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • NoScript 2.6.9.16 ({73a6fe31-595d-460b-a920-fcc0f8843232})
  • openSUSE Firefox Extensions 1.0.2 (susefox@opensuse.org)
  • RAMBack 1.0 (ramback@pavlov.net)
  • Firefox Certificate Store Hotfix 20150225.01 (firefox-hotfix@mozilla.org) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel Open Source Technology Center -- Mesa DRI Intel(R) Haswell Desktop
  • adapterDeviceID: Mesa DRI Intel(R) Haswell Desktop
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: Intel Open Source Technology Center
  • driverDate:
  • driverVersion: 3.0 Mesa 10.3.7
  • info: {u'AzureCanvasBackend': u'cairo', u'AzureFallbackCanvasBackend': u'none', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • webglRenderer: Intel Open Source Technology Center -- Mesa DRI Intel(R) Haswell Desktop
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Basic

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

Helpful Reply

Is that the only web page that causes problems? I had no trouble


In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

Is that the only web page that causes problems? I had no trouble In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers, click it and select '''Submit'''. Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in.

Question owner

I've had other webpages to crash, but it's the only recent (today) one. I don't recall where the other pages are. Here are the most recent crash reports: bp-49efb45e-16b6-4919-b60c-e42d62150306 03/06/2015 06:53 PM bp-fcc0c0a1-c014-4405-b70d-3ab2c2150306 03/06/2015 06:46 PM bp-3bd11223-0942-4ebd-bf82-45c4b2150306 03/06/2015 06:45 PM bp-ed1952b0-6f04-406f-b91b-b775b2150306 03/06/2015 06:45 PM bp-6322896e-131d-4e2b-9306-6b4332150306 03/06/2015 06:44 PM bp-fcd33edd-fd42-4e37-8422-685ec2150306 03/06/2015 06:41 PM bp-057bc841-f938-4b83-aec7-462372150306 03/06/2015 06:41 PM bp-b0f900b0-6754-4c09-b643-a9f842150306 03/06/2015 06:41 PM bp-e2c73598-12da-4471-82d5-8853f2150306 03/06/2015 06:40 PM

I've had other webpages to crash, but it's the only recent (today) one. I don't recall where the other pages are. Here are the most recent crash reports: bp-49efb45e-16b6-4919-b60c-e42d62150306 03/06/2015 06:53 PM bp-fcc0c0a1-c014-4405-b70d-3ab2c2150306 03/06/2015 06:46 PM bp-3bd11223-0942-4ebd-bf82-45c4b2150306 03/06/2015 06:45 PM bp-ed1952b0-6f04-406f-b91b-b775b2150306 03/06/2015 06:45 PM bp-6322896e-131d-4e2b-9306-6b4332150306 03/06/2015 06:44 PM bp-fcd33edd-fd42-4e37-8422-685ec2150306 03/06/2015 06:41 PM bp-057bc841-f938-4b83-aec7-462372150306 03/06/2015 06:41 PM bp-b0f900b0-6754-4c09-b643-a9f842150306 03/06/2015 06:41 PM bp-e2c73598-12da-4471-82d5-8853f2150306 03/06/2015 06:40 PM
FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

The crash report flagged these programs;

libpulsecommon-5.0.so = unknown

libpulse.so.0 = needed by package vlc.zip

libgio-2.0.so.0.4200.1 = GLIB ? ?

libglib-2.0.so.0.4200.1 = GLIB ? ?

libfreetype.so.6.11.2 = freetype-freeworld ?

libnspr4.so = NetScape Portable

libxul.so = unknown

libc-2.19.so = unknown

libpthread-2.19.so = Unknown

The crash report flagged these programs; libpulsecommon-5.0.so = unknown libpulse.so.0 = needed by package vlc.zip libgio-2.0.so.0.4200.1 = GLIB ? ? libglib-2.0.so.0.4200.1 = GLIB ? ? libfreetype.so.6.11.2 = freetype-freeworld ? libnspr4.so = NetScape Portable libxul.so = unknown libc-2.19.so = unknown libpthread-2.19.so = Unknown
FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?


Start your Computer in safe mode with networking. Then start Firefox. Try Safe web sites.

Starting The Computer In Safe Mode;
Free Online Encyclopedia

Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac Options)'' ''' key, and then starting Firefox. Is the problem still there? ------------------ Start your '''Computer''' in safe mode with networking. Then start Firefox. Try '''Safe''' web sites. '''[http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting The Computer In Safe Mode;<br>Free Online Encyclopedia]'''

Helpful Reply

I started FF in safe mode and it still crashes on specific web pages. I found another one today that crashes it: http://forums.linuxmint.com/viewtopic.php?f=48&t=184635

What should I do about the flagged programs?

I started FF in safe mode and it still crashes on specific web pages. I found another one today that crashes it: http://forums.linuxmint.com/viewtopic.php?f=48&t=184635 What should I do about the flagged programs?
FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

I checked that page. Loaded with no problem.

You may have ad / mal-ware. Further information can be found in the Troubleshoot Firefox issues caused by malware article.

I checked that page. Loaded with no problem. You may have ad / mal-ware. Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article.

Question owner

I ran rkhunter: all binaries okay, no rootkits found, no malware found, no suspicious processes. I use NoScript and I only enable trusted sites. Is there anything else I can check? I must have an unusual configuration or something since these crashes can't be reproduced.

I ran rkhunter: all binaries okay, no rootkits found, no malware found, no suspicious processes. I use NoScript and I only enable trusted sites. Is there anything else I can check? I must have an unusual configuration or something since these crashes can't be reproduced.

Question owner

The pages that crash FF also crash Konquerer so it must be some library or plugin that both browsers use.

The pages that crash FF also crash Konquerer so it must be some library or plugin that both browsers use.
FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

Download Firefox Full Installer For All languages And Systems {web link} Save the file. Then;

Using your file browser, open the Programs folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Mac: Open the "Applications" folder. Linux: Check your user manual.

Look for, and rename any Mozilla and Firefox folders by adding .old to them.

Now run the full installer. If all goes well, remove the OLD folders when you are done.

'''[http://www.mozilla.org/en-US/firefox/all/ Download Firefox Full Installer For All languages And Systems]''' {web link} Save the file. Then; Using your file browser, open the '''Programs''' folder on your computer. '''Windows:''' C:\Program Files C:\Program Files (x86) '''Mac:''' Open the "Applications" folder. '''Linux:''' Check your user manual. Look for, and rename any Mozilla and Firefox folders by adding '''.old''' to them. Now run the full installer. If all goes well, remove the OLD folders when you are done.
James
  • Moderator
1595 solutions 11242 answers

FredMcD, There is no installers for Mac and Linux from mozilla.org and note that this Firefox is on Linux and not Windows.

Also the advice of renaming the mozilla folders is vague as some of those are your Profiles where you settings like Bookmarks, Passwords and such are so be very careful in what you delete.

https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

'''FredMcD''', There is no installers for Mac and Linux from mozilla.org and note that this Firefox is on Linux and not Windows. Also the advice of renaming the mozilla folders is vague as some of those are your Profiles where you settings like Bookmarks, Passwords and such are so be very careful in what you delete. https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

Question owner

Thank you FredMcD and James for your help. Since I've found that the same web pages that crash Firefox also crash Konqueror, the issue appears to not lie within the Firefox browser and thus is beyond the scope of this forum. I will seek a more appropriate forum.

Thank you FredMcD and James for your help. Since I've found that the same web pages that crash Firefox also crash Konqueror, the issue appears to not lie within the Firefox browser and thus is beyond the scope of this forum. I will seek a more appropriate forum.

Modified by seablue

FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

James said

the advice of renaming the mozilla folders is vague

Firefox comes in three or more folders on all computers. They are;

Maintenance: (Programs Folder) Firefox itself: (Programs Folder) And one folder in the profile of each user on the computer.

If you remove the Firefox folder, the user folders would not be effected.

''James [[#answer-701050|said]]'' <blockquote> the advice of renaming the mozilla folders is vague </blockquote> Firefox comes in three or more folders on all computers. They are; Maintenance: (Programs Folder) Firefox itself: (Programs Folder) And one folder in the profile of each user on the computer. If you remove the Firefox folder, the user folders would not be effected.
James
  • Moderator
1595 solutions 11242 answers

You say that after the fact as you said "rename any Mozilla and Firefox folders"

Also the Maintenance is only on Windows and not Mac and especially Linux as this poster is using.

https://support.mozilla.org/en-US/kb/what-mozilla-maintenance-service If you try to view article for Mac or Linux it says "Note: The article only applies to Windows."

You say that after the fact as you said "rename any Mozilla and Firefox folders" Also the Maintenance is only on Windows and not Mac and especially Linux as this poster is using. https://support.mozilla.org/en-US/kb/what-mozilla-maintenance-service If you try to view article for Mac or Linux it says "Note: The article only applies to Windows."
FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

Thanks James.

Thanks James.
Aleksej
  • Locale Leader
3 solutions 41 answers

FredMcD said

The crash report flagged these programs;

libpulsecommon-5.0.so = unknown

libpulse.so.0 = needed by package vlc.zip

PulseAudio (a sound server)

libfreetype.so.6.11.2 = freetype-freeworld ?

FreeType (font-related, like text rendering; probably closest to "Core:: Layout: Text" in Bugzilla)

libnspr4.so = NetScape Portable

libxul.so = unknown

Main parts of Firefox.

''FredMcD [[#answer-700211|said]]'' <blockquote> <pre> The crash report flagged these programs; libpulsecommon-5.0.so = unknown libpulse.so.0 = needed by package vlc.zip </pre> </blockquote> PulseAudio (a sound server) <blockquote> libfreetype.so.6.11.2 = freetype-freeworld ? </blockquote> FreeType (font-related, like text rendering; probably closest to "Core:: Layout: Text" in Bugzilla) <blockquote> <pre> libnspr4.so = NetScape Portable libxul.so = unknown </pre> </blockquote> Main parts of Firefox.

Modified by Aleksej