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Firefox 36.0.1 crashes continuously since upgrade

  • 9 replies
  • 119 have this problem
  • 12458 views
  • Last reply by wdhc

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This morning my Firefox automatically upgraded to 36.0.1 and since then it's been crashing ever 2-3 seconds. I uninstalled and did a fresh install and I also disabled all of my add-ons, but this did not help. I even created a brand new empty profile and it immediately crashed. I have not been able to get a crash while in safe mode. (In fact, I had to open Firefox in safe mode in order to complete this form.) This is very frustrating and I've run out of ideas. The troubleshooting information should be attached.

Chosen solution

yes, thanks. those appear to be triggered by your nvidia graphics driver.

please try updating your graphics driver (the latest version for your system should be at http://www.geforce.com/drivers/result.../81879), or in case this doesn't solve the issue, disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect).

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hi mcramer, could you provide your latest few submitted crash reports? while in safemode, please enter about:crashes into the location bar, copy the latest few report ids from there starting with bp- & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.

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Thank you, Philipp. Does this help?

bp-9093a62e-45e6-4aa3-b8c6-0a6592150306 3/6/2015 1:15 PM bp-14a5aafa-50e5-432c-873f-a31ba2150306 3/6/2015 1:15 PM bp-d25536f4-e329-44f2-9ef9-003962150306 3/6/2015 1:15 PM bp-57080bea-5676-49f4-ba20-e2aeb2150306 3/6/2015 1:15 PM bp-23190745-229e-4814-93d1-173052150306 3/6/2015 1:03 PM bp-25d562a4-7d84-4e56-9ff2-35ea72150306 3/6/2015 12:58 PM bp-e333c536-191d-4730-a2bf-a3b082150306 3/6/2015 12:57 PM bp-7f910c34-4648-45be-b518-f96982150306 3/6/2015 12:57 PM bp-3a0ffeb8-d8bc-4cd7-bb10-1e7fd2150306 3/6/2015 12:56 PM bp-5bc34af9-2bdb-464c-8055-2893d2150306 3/6/2015 12:56 PM bp-10f8b4de-3948-4ccf-9112-0f5d92150306 3/6/2015 12:43 PM

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Chosen Solution

yes, thanks. those appear to be triggered by your nvidia graphics driver.

please try updating your graphics driver (the latest version for your system should be at http://www.geforce.com/drivers/result.../81879), or in case this doesn't solve the issue, disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect).

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Thank you, Philipp! You are a genius. And that was unbelievably fast. I would never have figured that out on my own. How you figured that out, and what on earth this had to do with the update to 36.0.1, probably isn't important to explain, but I appreciate the help.

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Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.

Thank you for contacting Mozilla Support.

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mcramer said

This morning my Firefox automatically upgraded to 36.0.1 and since then it's been crashing ever 2-3 seconds. I uninstalled and did a fresh install and I also disabled all of my add-ons, but this did not help. I even created a brand new empty profile and it immediately crashed. I have not been able to get a crash while in safe mode. (In fact, I had to open Firefox in safe mode in order to complete this form.) This is very frustrating and I've run out of ideas. The troubleshooting information should be attached.

W7, same problem. I reinstalled FF, but I need an older version is I cannot find my Nvidia upgrade (I have the latest one) I cannot find safe mode either. This really sucks. Lost my weekend.

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mcramer said

This morning my Firefox automatically upgraded to 36.0.1 and since then it's been crashing ever 2-3 seconds. I uninstalled and did a fresh install and I also disabled all of my add-ons, but this did not help. I even created a brand new empty profile and it immediately crashed. I have not been able to get a crash while in safe mode. (In fact, I had to open Firefox in safe mode in order to complete this form.) This is very frustrating and I've run out of ideas. The troubleshooting information should be attached.

Here are my crashes

Informes de fallos enviados ID del informe Fecha de envío bp-8341d43f-0fac-4918-a909-e053b2150309 3/8/2015 6:10 PM bp-7cc62fc7-940b-4540-a780-87f292150302 3/1/2015 8:51 PM bp-4af067d0-956a-45f4-9c06-d4b6e2150301 3/1/2015 12:40 PM bp-f3ea9716-4015-445f-8d89-2b1692150301 3/1/2015 12:06 AM bp-254b4ec3-d913-44cd-b99a-e5f2f2150227 2/26/2015 8:09 PM bp-96c6ced8-233c-4185-a0b4-afcba2150225 2/24/2015 11:55 PM bp-242204a2-bdaa-4257-a43b-759db2150212 2/12/2015 1:02 AM bp-a027a690-df93-43b8-ae21-1daa82150212 2/12/2015 12:03 AM bp-80a55fc1-398b-48e6-b6cd-cba6e2150210 2/10/2015 12:49 AM bp-e365a479-0b9a-4c93-bd00-1657b2150205 2/5/2015 12:04 PM bp-9692f2b4-142d-47e3-b9b6-874912150202 2/2/2015 11:25 AM bp-70501554-2a3f-4347-a340-7c3c92150130 1/29/2015 9:53 PM bp-066570b8-fe26-42c7-afcc-0fb962150127 1/27/2015 12:36 AM bp-623eccad-f9a3-47c1-b479-cf56a2150118 1/17/2015 8:10 PM

Modified by cor-el

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Firefox 36.0.1 Win 7

The crash report flagged these programs;

Signature shutdownhang

_etoured.dll = NVIDIA Corporation

igd10umd32.dll = Intel(R) Graphics Technology

icudt52.dll = International Components for Unicode


Process Type plugin Shockwave Flash Version:16.0.0.305


If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:


Get the full installers for the other programs. And check their support sites.

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I can see everything fine with V. 35/ none with V. 36.0.1 Synaptics says I am updated. Acceleration is disabled. Flash has increasingly become a real invasive pain in the rear, wasting vast amounts of time I could have been productive or doing something I enjoy doing. I hope for alternative players soon, and better log in solutions. Thanks a million for the input and help!!!