Recent answers to Firefox 36.0.1 crashes continuously since upgradehttps://support.mozilla.org/en-US/questions/10506782015-03-09T02:03:32-07:00I can see everything fine with V. 35/ none with V. 36.0.1 Synaptics says I am updated. Acceleration 2015-03-09T02:03:32-07:00wdhchttps://support.mozilla.org/en-US/questions/1050678#answer-701396<p>I can see everything fine with V. 35/ none with V. 36.0.1 Synaptics says I am updated. Acceleration is disabled.
Flash has increasingly become a real invasive pain in the rear, wasting vast amounts of time I could have been productive or doing something I enjoy doing. I hope for alternative players soon, and better log in solutions. Thanks a million for the input and help!!!
</p>Firefox 36.0.1 Win 7
The crash report flagged these programs;
Signature shutdownhang
_etoured.dl2015-03-09T01:16:36-07:00fredmcd-hotmailhttps://support.mozilla.org/en-US/questions/1050678#answer-701375<p>Firefox 36.0.1 Win 7
</p><p>The crash report flagged these programs;
</p><p>Signature shutdownhang
</p><p>_etoured.dll = NVIDIA Corporation
</p><p>igd10umd32.dll = Intel(R) Graphics Technology
</p><p>icudt52.dll = International Components for Unicode
</p>
<hr>
<p>Process Type plugin Shockwave Flash Version:16.0.0.305
</p>
<hr>
<p>If you have problems with current Shockwave Flash plugin versions then check this:
</p>
<ul><li> see if there are updates for your graphics drive drivers
</li></ul>
<p><strong><a href="https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration" rel="nofollow">https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration</a></strong>
</p>
<ul><li> disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
</li></ul>
<p><strong><a href="https://forums.adobe.com/message/4468493#TemporaryWorkaround" rel="nofollow">https://forums.adobe.com/message/4468493#TemporaryWorkaround</a></strong>
</p>
<ul><li> disable hardware acceleration in the Flash plugin
</li></ul>
<p><strong><a href="https://forums.adobe.com/thread/891337" rel="nofollow">https://forums.adobe.com/thread/891337</a></strong>
See also:
</p>
<ul><li> <strong><a href="http://kb.mozillazine.org/Flash#Troubleshooting" rel="nofollow">http://kb.mozillazine.org/Flash#Troubleshooting</a></strong>
</li></ul>
<hr>
<p>Get the full installers for the other programs. And check their support sites.
</p>mcramer said
This morning my Firefox automatically upgraded to 36.0.1 and since then it's been cra2015-03-08T11:57:21-07:00wdhchttps://support.mozilla.org/en-US/questions/1050678#answer-701170<p><em>mcramer <a href="#question-1050678" rel="nofollow">said</a></em>
</p>
<blockquote>
This morning my Firefox automatically upgraded to 36.0.1 and since then it's been crashing ever 2-3 seconds. I uninstalled and did a fresh install and I also disabled all of my add-ons, but this did not help. I even created a brand new empty profile and it immediately crashed. I have not been able to get a crash while in safe mode. (In fact, I had to open Firefox in safe mode in order to complete this form.) This is very frustrating and I've run out of ideas. The troubleshooting information should be attached.
</blockquote>
<p>Here are my crashes
</p><p>Informes de fallos enviados
ID del informe Fecha de envío
bp-8341d43f-0fac-4918-a909-e053b2150309 3/8/2015 6:10 PM
bp-7cc62fc7-940b-4540-a780-87f292150302 3/1/2015 8:51 PM
bp-4af067d0-956a-45f4-9c06-d4b6e2150301 3/1/2015 12:40 PM
bp-f3ea9716-4015-445f-8d89-2b1692150301 3/1/2015 12:06 AM
bp-254b4ec3-d913-44cd-b99a-e5f2f2150227 2/26/2015 8:09 PM
bp-96c6ced8-233c-4185-a0b4-afcba2150225 2/24/2015 11:55 PM
bp-242204a2-bdaa-4257-a43b-759db2150212 2/12/2015 1:02 AM
bp-a027a690-df93-43b8-ae21-1daa82150212 2/12/2015 12:03 AM
bp-80a55fc1-398b-48e6-b6cd-cba6e2150210 2/10/2015 12:49 AM
bp-e365a479-0b9a-4c93-bd00-1657b2150205 2/5/2015 12:04 PM
bp-9692f2b4-142d-47e3-b9b6-874912150202 2/2/2015 11:25 AM
bp-70501554-2a3f-4347-a340-7c3c92150130 1/29/2015 9:53 PM
bp-066570b8-fe26-42c7-afcc-0fb962150127 1/27/2015 12:36 AM
bp-623eccad-f9a3-47c1-b479-cf56a2150118 1/17/2015 8:10 PM
</p>mcramer said
This morning my Firefox automatically upgraded to 36.0.1 and since then it's been cra2015-03-08T11:54:50-07:00wdhchttps://support.mozilla.org/en-US/questions/1050678#answer-701168<p><em>mcramer <a href="#question-1050678" rel="nofollow">said</a></em>
</p>
<blockquote>
This morning my Firefox automatically upgraded to 36.0.1 and since then it's been crashing ever 2-3 seconds. I uninstalled and did a fresh install and I also disabled all of my add-ons, but this did not help. I even created a brand new empty profile and it immediately crashed. I have not been able to get a crash while in safe mode. (In fact, I had to open Firefox in safe mode in order to complete this form.) This is very frustrating and I've run out of ideas. The troubleshooting information should be attached.
</blockquote>
<p>W7, same problem. I reinstalled FF, but I need an older version is I cannot find my Nvidia upgrade (I have the latest one) I cannot find safe mode either. This really sucks. Lost my weekend.
</p>Hello,
I am glad to hear that your problem has been resolved. If you haven't already, please select 2015-03-06T09:44:37-08:00fredmcd-hotmailhttps://support.mozilla.org/en-US/questions/1050678#answer-700165<p>Hello,
</p><p>I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.
</p><p>Thank you for contacting Mozilla Support.
</p>Thank you, Philipp! You are a genius. And that was unbelievably fast. I would never have figured tha2015-03-06T05:48:11-08:00mcramerhttps://support.mozilla.org/en-US/questions/1050678#answer-700054<p>Thank you, Philipp! You are a genius. And that was unbelievably fast. I would <em>never </em>have figured that out on my own. How you figured that out, and what on earth this had to do with the update to 36.0.1, probably isn't important to explain, but I appreciate the help.
</p>yes, thanks. those appear to be triggered by your nvidia graphics driver.
please try updating your g2015-03-06T05:28:35-08:00philipphttps://support.mozilla.org/en-US/questions/1050678#answer-700043<p>yes, thanks. those appear to be triggered by your nvidia graphics driver.
</p><p>please try <a href="/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration" rel="nofollow">updating your graphics driver</a> (the latest version for your system should be at <a href="http://www.geforce.com/drivers/results/81879" rel="nofollow">http://www.geforce.com/drivers/result.../81879</a>), or in case this doesn't solve the issue, disable hardware acceleration in the firefox <em>menu ≡ &gt; options &gt; advanced &gt; general</em> (that setting will take a restart of the browser to take effect).
</p>Thank you, Philipp. Does this help?
bp-9093a62e-45e6-4aa3-b8c6-0a6592150306 3/6/2015 1:15 PM
bp-14a52015-03-06T05:22:21-08:00mcramerhttps://support.mozilla.org/en-US/questions/1050678#answer-700039<p>Thank you, Philipp. Does this help?
</p><p>bp-9093a62e-45e6-4aa3-b8c6-0a6592150306 3/6/2015 1:15 PM
bp-14a5aafa-50e5-432c-873f-a31ba2150306 3/6/2015 1:15 PM
bp-d25536f4-e329-44f2-9ef9-003962150306 3/6/2015 1:15 PM
bp-57080bea-5676-49f4-ba20-e2aeb2150306 3/6/2015 1:15 PM
bp-23190745-229e-4814-93d1-173052150306 3/6/2015 1:03 PM
bp-25d562a4-7d84-4e56-9ff2-35ea72150306 3/6/2015 12:58 PM
bp-e333c536-191d-4730-a2bf-a3b082150306 3/6/2015 12:57 PM
bp-7f910c34-4648-45be-b518-f96982150306 3/6/2015 12:57 PM
bp-3a0ffeb8-d8bc-4cd7-bb10-1e7fd2150306 3/6/2015 12:56 PM
bp-5bc34af9-2bdb-464c-8055-2893d2150306 3/6/2015 12:56 PM
bp-10f8b4de-3948-4ccf-9112-0f5d92150306 3/6/2015 12:43 PM
</p>hi mcramer, could you provide your latest few submitted crash reports? while in safemode, please ent2015-03-06T05:19:31-08:00philipphttps://support.mozilla.org/en-US/questions/1050678#answer-700038<p>hi mcramer, could you provide your latest few submitted crash reports? while in safemode, please enter <strong>about:crashes</strong> into the location bar, copy the latest few report ids from there starting with <strong>bp-</strong> &amp; paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.
</p>