X
Tap here to go to the mobile version of the site.

Support Forum

Constant flash crashes - submitting reports every couple of minutes

Posted

Hello folks,

I'll start by saying that i'm not the most tech savvy - but can do bits and pieces. Love Mozilla - but am having nothing but trouble of late after an update. Really at my wits end!

Mozilla updated itself to what i thought was the new 36 version, although going through the many troubleshooting processes again today, i stumbled across an option to update firefox - it stated i was running an old version. I used to get the odd flash/shockwave crash - but it always righted itself by me downloading a new one. (it has never shown as being out of date)

I am apparently running Windows 8, Firefox 36, plug ins - Open H264 (no clue what/where this came from), Shockwave Flash 16.0.0.305, Silverlight, iTunes app detector and some photo gallery thing- all up to date.

I have run through most of the troubleshooting ideas in the forums. I'm now submitting crash reports every few minutes. I really cannot list them all! So i have the ones for my session today... Report ID Date Submitted 26f68e4a-0247-4fd6-a766-be0051dbd597 01/03/2015 21:48 08af065f-264e-4c74-b26a-1d6c4153b482 01/03/2015 21:34 525971aa-b492-4e44-a722-57e8fdda222d 01/03/2015 21:32 bp-29a9c873-832a-4822-b42b-989602150301 01/03/2015 21:32 807185ae-08e2-431f-aa8b-2ed9f663d60d 01/03/2015 21:29 4c9ab352-26e9-4919-b0f7-14b9a654b110 01/03/2015 21:23 fb55804d-3ea0-4f16-9632-dd74c3a9626f 01/03/2015 21:22 1e86c21f-9b34-4b6e-a0db-e8ad988707c2 01/03/2015 21:21 c9564646-8721-41b2-b44c-46f04c17d41c 01/03/2015 21:17 b1a17c00-683e-498d-988e-149bec93aaa6 01/03/2015 21:14 bbec2252-6d1c-479e-a994-1f428002ac59 01/03/2015 21:11 cd3a9c83-3570-40af-b79c-f153dbff10a1 01/03/2015 21:11 a009a6c9-5edb-459e-85c4-fdf1eaf0624e 01/03/2015 21:11 297fee0f-b499-4f66-892a-fd1c02b8eda3 01/03/2015 21:11 821a3d18-e348-4afe-bc40-313693901bbc 01/03/2015 21:11 79f56050-7865-4f64-a648-2542105754ff 01/03/2015 21:10 149bd8e3-5da6-462d-a4b2-3abe91f8d058 01/03/2015 21:10 1161070a-f7a9-41c7-aac8-388a63c872f9 01/03/2015 21:10 2c9b2112-3f98-49e2-b687-8428f14f8253 01/03/2015 21:10 bfc8aa7d-c4b6-4c57-8576-63a75b18063b 01/03/2015 21:10 bp-a5fcf106-f3e8-4813-a64c-fbcc82150301 01/03/2015 21:07 e9aa5c12-76ac-4918-a5b9-14b1e567ba93 01/03/2015 21:00 fd2cb340-08bd-4bb0-aae6-32d9fa92063f 01/03/2015 21:00 7545867c-630a-4d56-b0a2-4ed327b9ef17 01/03/2015 20:58 cbf19bcb-ee13-41b3-af04-fc65a46abe44 01/03/2015 20:58 a51e68fa-6321-4c21-a9de-e453d634746b 01/03/2015 20:57 0a45719a-118d-4345-ac47-15326b1a84ee 01/03/2015 20:56 15239970-2b8a-4fe9-8303-22ea060733f5 01/03/2015 20:56 af017419-f0bf-4353-8aa4-f8a3baba2c0c 01/03/2015 20:46 33c5ccd6-9a32-4080-854a-dd631aa50028 01/03/2015 20:46 56893757-c968-406e-a6d1-0dc1ad43c4f0 01/03/2015 20:46 5e7ceb53-5301-47b3-9a7c-440966b9da48 01/03/2015 20:45 69f00e97-60dc-403f-839d-89a7410cb77f 01/03/2015 20:28 8174bad8-4802-43ed-a3d7-7ec55057b22c 01/03/2015 20:28 7432867c-03ef-4ad2-a6fe-2f68229e9f0f 01/03/2015 20:27 c0210cfc-35ac-4db0-b339-c0bd3f2d7a85 01/03/2015 20:27 67d7a1c6-4630-43dd-970d-e759b6a8a75e 01/03/2015 20:27 ab85f5f6-acf1-4f4e-b932-0d265a90e490 01/03/2015 20:26 172f1846-a853-49a2-b70c-616b4332a929 01/03/2015 20:26 8c6f0376-76e8-42ed-8fe5-2d85b7616c94 01/03/2015 20:26 2d9cd6fc-3077-4ccd-81c7-69500aacd8c3 01/03/2015 20:25 01afc9fa-5abf-44de-b94d-da0e9cdb270a 01/03/2015 20:25 cc4221bf-c7d7-4fd1-93c0-d60aa85ee549 01/03/2015 20:25 95c1ac34-83bc-40c0-86a8-a5b0acd08b97 01/03/2015 20:24 06976955-24c0-4aaf-b7d8-1d3436213b40 01/03/2015 20:24 f9c6a550-8261-4246-b6f2-c30a8f198505 01/03/2015 20:24 2dcea9e3-2c8b-4bff-b0b6-dc0caca7dd50 01/03/2015 20:24 2164e23c-844a-43ba-92d3-c0df13c3c294 01/03/2015 20:23 48df3dff-2fcc-45bb-aab3-366e0af7d437 01/03/2015 20:23 f655add7-de46-4495-96c1-a8fdabdbaa2b 01/03/2015 20:23 f5575420-41d8-41e9-b22b-67110804d76a 01/03/2015 20:23 840bc9b8-51cf-4eb3-9cd2-29d2a66ab5cf 01/03/2015 20:22 87de058b-17b4-4c0f-825e-39ec3139396c 01/03/2015 20:22 2227306b-358a-410f-a93f-cb89877c7018 01/03/2015 20:21 99d21922-6047-44e5-8312-b22a31f6e2d3 01/03/2015 20:21 a2c23911-9dde-45d2-9a29-e690fe4b74a8 01/03/2015 20:21 1b64ac43-a5ad-4891-a0f0-4a746bdda02d 01/03/2015 20:20 5e1446fd-a48f-411a-9868-07fd58c21bf8 01/03/2015 20:20 42bd6188-b742-424c-afda-78e5828f3926 01/03/2015 20:20 c4586537-f183-4819-a102-68228c479398 01/03/2015 20:20 2d68d747-64c3-41e9-8210-57e9f7cbccb0 01/03/2015 20:19 a7708e04-05af-4abd-b2d4-659aefc86c04 01/03/2015 20:19 ad185fb0-7302-4cfa-8eef-d22dd1a9066c 01/03/2015 20:18 5bf84e60-303b-4321-a1a6-04c30a78481a 01/03/2015 20:18 0504a935-5458-4bb9-9509-f1bd901b5d07 01/03/2015 20:17 62582402-2537-498c-8443-c9e409e40cad 01/03/2015 20:17 bp-5131c1d4-733b-4ed3-9dfc-1f4a02150301 01/03/2015 20:16 bp-91632969-ad6e-4660-a013-d40902150301 01/03/2015 20:06 955c4222-df79-4ebc-9d6c-f0751d94d966 01/03/2015 19:59

There are a few.....some within the same minute

Please help!

Hello folks, I'll start by saying that i'm not the most tech savvy - but can do bits and pieces. Love Mozilla - but am having nothing but trouble of late after an update. Really at my wits end! Mozilla updated itself to what i thought was the new 36 version, although going through the many troubleshooting processes again today, i stumbled across an option to update firefox - it stated i was running an old version. I used to get the odd flash/shockwave crash - but it always righted itself by me downloading a new one. (it has never shown as being out of date) I am apparently running Windows 8, Firefox 36, plug ins - Open H264 (no clue what/where this came from), Shockwave Flash 16.0.0.305, Silverlight, iTunes app detector and some photo gallery thing- all up to date. I have run through most of the troubleshooting ideas in the forums. I'm now submitting crash reports every few minutes. I really cannot list them all! So i have the ones for my session today... Report ID Date Submitted 26f68e4a-0247-4fd6-a766-be0051dbd597 01/03/2015 21:48 08af065f-264e-4c74-b26a-1d6c4153b482 01/03/2015 21:34 525971aa-b492-4e44-a722-57e8fdda222d 01/03/2015 21:32 bp-29a9c873-832a-4822-b42b-989602150301 01/03/2015 21:32 807185ae-08e2-431f-aa8b-2ed9f663d60d 01/03/2015 21:29 4c9ab352-26e9-4919-b0f7-14b9a654b110 01/03/2015 21:23 fb55804d-3ea0-4f16-9632-dd74c3a9626f 01/03/2015 21:22 1e86c21f-9b34-4b6e-a0db-e8ad988707c2 01/03/2015 21:21 c9564646-8721-41b2-b44c-46f04c17d41c 01/03/2015 21:17 b1a17c00-683e-498d-988e-149bec93aaa6 01/03/2015 21:14 bbec2252-6d1c-479e-a994-1f428002ac59 01/03/2015 21:11 cd3a9c83-3570-40af-b79c-f153dbff10a1 01/03/2015 21:11 a009a6c9-5edb-459e-85c4-fdf1eaf0624e 01/03/2015 21:11 297fee0f-b499-4f66-892a-fd1c02b8eda3 01/03/2015 21:11 821a3d18-e348-4afe-bc40-313693901bbc 01/03/2015 21:11 79f56050-7865-4f64-a648-2542105754ff 01/03/2015 21:10 149bd8e3-5da6-462d-a4b2-3abe91f8d058 01/03/2015 21:10 1161070a-f7a9-41c7-aac8-388a63c872f9 01/03/2015 21:10 2c9b2112-3f98-49e2-b687-8428f14f8253 01/03/2015 21:10 bfc8aa7d-c4b6-4c57-8576-63a75b18063b 01/03/2015 21:10 bp-a5fcf106-f3e8-4813-a64c-fbcc82150301 01/03/2015 21:07 e9aa5c12-76ac-4918-a5b9-14b1e567ba93 01/03/2015 21:00 fd2cb340-08bd-4bb0-aae6-32d9fa92063f 01/03/2015 21:00 7545867c-630a-4d56-b0a2-4ed327b9ef17 01/03/2015 20:58 cbf19bcb-ee13-41b3-af04-fc65a46abe44 01/03/2015 20:58 a51e68fa-6321-4c21-a9de-e453d634746b 01/03/2015 20:57 0a45719a-118d-4345-ac47-15326b1a84ee 01/03/2015 20:56 15239970-2b8a-4fe9-8303-22ea060733f5 01/03/2015 20:56 af017419-f0bf-4353-8aa4-f8a3baba2c0c 01/03/2015 20:46 33c5ccd6-9a32-4080-854a-dd631aa50028 01/03/2015 20:46 56893757-c968-406e-a6d1-0dc1ad43c4f0 01/03/2015 20:46 5e7ceb53-5301-47b3-9a7c-440966b9da48 01/03/2015 20:45 69f00e97-60dc-403f-839d-89a7410cb77f 01/03/2015 20:28 8174bad8-4802-43ed-a3d7-7ec55057b22c 01/03/2015 20:28 7432867c-03ef-4ad2-a6fe-2f68229e9f0f 01/03/2015 20:27 c0210cfc-35ac-4db0-b339-c0bd3f2d7a85 01/03/2015 20:27 67d7a1c6-4630-43dd-970d-e759b6a8a75e 01/03/2015 20:27 ab85f5f6-acf1-4f4e-b932-0d265a90e490 01/03/2015 20:26 172f1846-a853-49a2-b70c-616b4332a929 01/03/2015 20:26 8c6f0376-76e8-42ed-8fe5-2d85b7616c94 01/03/2015 20:26 2d9cd6fc-3077-4ccd-81c7-69500aacd8c3 01/03/2015 20:25 01afc9fa-5abf-44de-b94d-da0e9cdb270a 01/03/2015 20:25 cc4221bf-c7d7-4fd1-93c0-d60aa85ee549 01/03/2015 20:25 95c1ac34-83bc-40c0-86a8-a5b0acd08b97 01/03/2015 20:24 06976955-24c0-4aaf-b7d8-1d3436213b40 01/03/2015 20:24 f9c6a550-8261-4246-b6f2-c30a8f198505 01/03/2015 20:24 2dcea9e3-2c8b-4bff-b0b6-dc0caca7dd50 01/03/2015 20:24 2164e23c-844a-43ba-92d3-c0df13c3c294 01/03/2015 20:23 48df3dff-2fcc-45bb-aab3-366e0af7d437 01/03/2015 20:23 f655add7-de46-4495-96c1-a8fdabdbaa2b 01/03/2015 20:23 f5575420-41d8-41e9-b22b-67110804d76a 01/03/2015 20:23 840bc9b8-51cf-4eb3-9cd2-29d2a66ab5cf 01/03/2015 20:22 87de058b-17b4-4c0f-825e-39ec3139396c 01/03/2015 20:22 2227306b-358a-410f-a93f-cb89877c7018 01/03/2015 20:21 99d21922-6047-44e5-8312-b22a31f6e2d3 01/03/2015 20:21 a2c23911-9dde-45d2-9a29-e690fe4b74a8 01/03/2015 20:21 1b64ac43-a5ad-4891-a0f0-4a746bdda02d 01/03/2015 20:20 5e1446fd-a48f-411a-9868-07fd58c21bf8 01/03/2015 20:20 42bd6188-b742-424c-afda-78e5828f3926 01/03/2015 20:20 c4586537-f183-4819-a102-68228c479398 01/03/2015 20:20 2d68d747-64c3-41e9-8210-57e9f7cbccb0 01/03/2015 20:19 a7708e04-05af-4abd-b2d4-659aefc86c04 01/03/2015 20:19 ad185fb0-7302-4cfa-8eef-d22dd1a9066c 01/03/2015 20:18 5bf84e60-303b-4321-a1a6-04c30a78481a 01/03/2015 20:18 0504a935-5458-4bb9-9509-f1bd901b5d07 01/03/2015 20:17 62582402-2537-498c-8443-c9e409e40cad 01/03/2015 20:17 bp-5131c1d4-733b-4ed3-9dfc-1f4a02150301 01/03/2015 20:16 bp-91632969-ad6e-4660-a013-d40902150301 01/03/2015 20:06 955c4222-df79-4ebc-9d6c-f0751d94d966 01/03/2015 19:59 There are a few.....some within the same minute Please help!

Additional System Details

Installed Plug-ins

  • NPWLPG
  • Shockwave Flash 16.0 r0
  • 5.1.30514.0
  • iTunes Detector Plug-in

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:36.0) Gecko/20100101 Firefox/36.0

More Information

FredMcD
  • Top 10 Contributor
4246 solutions 59390 answers

Helpful Reply

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.


The crash report flagged these programs;

Process Type plugin Shockwave Flash Version:16.0.0.305

ntdll.dll = Microsoft


If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

Some of your crash reports weren’t sent to the Mozilla Servers. In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers, click it and select '''Submit'''. Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in. --------------------- The crash report flagged these programs; Process Type plugin Shockwave Flash Version:16.0.0.305 ntdll.dll = Microsoft --------------------------- If you have problems with current Shockwave Flash plugin versions then check this: * see if there are updates for your graphics drive drivers '''https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration''' * disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later) '''https://forums.adobe.com/message/4468493#TemporaryWorkaround''' * disable hardware acceleration in the Flash plugin '''https://forums.adobe.com/thread/891337''' See also: * '''http://kb.mozillazine.org/Flash#Troubleshooting'''

Question owner

Hi - thanks for the reply.

I used this to illustrate just how many crashes i have had in such a small window of time.

I have tried all of the above mentioned and nothing helps.

The thread says Windows 7 - it is in fact Windows 8 and its only since Firefox updated itself that i've had this problem.

Hi - thanks for the reply. I used this to illustrate just how many crashes i have had in such a small window of time. I have tried all of the above mentioned and nothing helps. The thread says Windows 7 - it is in fact Windows 8 and its only since Firefox updated itself that i've had this problem.

Question owner

I have tried to do as instructed regarding the latest string of crash reports - some of which i haven't been warned of, without BP numbers. When i click on the report, it changes screens and is trying to view an archived report (warning states it will take between 26seconds and 5 minutes) then it times out to continually try again.

I have tried to do as instructed regarding the latest string of crash reports - some of which i haven't been warned of, without BP numbers. When i click on the report, it changes screens and is trying to view an archived report (warning states it will take between 26seconds and 5 minutes) then it times out to continually try again.
the-edmeister
  • Top 25 Contributor
  • Moderator
5398 solutions 40147 answers

All 4 Crash Reports that did go thru show Flash as the cause of those crashes.

See this - https://support.mozilla.org/en-US/kb/adobe-flash-plugin-has-crashed - for possible solutions you can try. Note, there are two places to disable Hardware Acceleration, the most likely cause (IMO). In Firefox = Options > Advanced -> General - Browsing - Use hardware acceleration when available . And in Flash, as explained here: https://support.mozilla.org/en-US/kb/adobe-flash-plugin-has-crashed#w_disable-hardware-acceleration-in-flash


As far as the delays of up to 5 minutes when attempting to view a Crash Report, that is normal. It happens as the Flash Reports display server is looking for each specific report ID from all the receiving servers around the globe. Once a particular Crash Report has been viewed, anyone else who wants to view that same report will usually see it within 15 seconds or so. Your 4 crash reports came up very fast for me, maybe because you viewed them first and they were already "moved" to a more local server. Personally, I let the query cycle once - when it refreshes to continue looking I just close the tab. Many days I open over 100 crash reports, and I don't have the patience to sit and wait more than 30 seconds for multiple reports to open - 30 seconds is when the query refreshes to start looking further. This situation has gotten abominable since the beginning of December; what with all the Flash updates (5 in a little over 2 months) and all the "Flash-caused" crashes overloading the crash reporting system and this forum.

As far as the vast majority of your crash reports not even getting submitted to the receiving servers, Mozilla very purposely "throttles" the receiving servers so as to not become overwhelmed with repetitive reports and to cause their servers to crash. In your particular case, Mozilla is probably refusing "receipt" of most of those crash reports from the same device in such a repetitive frequency.

All 4 Crash Reports that did go thru show Flash as the cause of those crashes. See this - https://support.mozilla.org/en-US/kb/adobe-flash-plugin-has-crashed - for possible solutions you can try. Note, there are two places to disable Hardware Acceleration, the most likely cause (IMO). In Firefox = Options > Advanced -> General - Browsing - '''Use hardware acceleration when available''' . And in Flash, as explained here: https://support.mozilla.org/en-US/kb/adobe-flash-plugin-has-crashed#w_disable-hardware-acceleration-in-flash ---------- As far as the delays of up to 5 minutes when attempting to view a Crash Report, that is normal. It happens as the Flash Reports display server is looking for each specific report ID from all the receiving servers around the globe. Once a particular Crash Report has been viewed, anyone else who wants to view that same report will usually see it within 15 seconds or so. Your 4 crash reports came up very fast for me, maybe because you viewed them first and they were already "moved" to a more local server. ''Personally, I let the query cycle once - when it refreshes to continue looking I just close the tab. Many days I open over 100 crash reports, and I don't have the patience to sit and wait more than 30 seconds for multiple reports to open - 30 seconds is when the query refreshes to start looking further''. ''This situation has gotten abominable since the beginning of December; what with all the Flash updates (5 in a little over 2 months) and all the "Flash-caused" crashes overloading the crash reporting system and this forum.'' As far as the vast majority of your crash reports not even getting submitted to the receiving servers, Mozilla very purposely "throttles" the receiving servers so as to not become overwhelmed with repetitive reports and to cause their servers to crash. In your particular case, Mozilla is probably refusing "receipt" of most of those crash reports from the same device in such a repetitive frequency.
FredMcD
  • Top 10 Contributor
4246 solutions 59390 answers

Just submit the BP crash numbers. The reports have several pages of information we need to look at.

Just submit the BP crash numbers. The reports have several pages of information we need to look at.

Question owner

Hi, thanks for the replies again

I have tried to report several times - nothing works! Not for today's reports or for the reports of any other day.

I have also done the hardware accelerator thing - on and off- doesn't work.

I have uninstalled and reinstalled x4 - works for a minute or so - then back we go to not working. I have been over to Adobe forums as suggested - i;m afaid i dont know enough about IT to start doing most of the things suggested and to be honest i shouldn't really have to.

I must really like Firefox to keep trying to fix whatever it is.

Hi, thanks for the replies again I have tried to report several times - nothing works! Not for today's reports or for the reports of any other day. I have also done the hardware accelerator thing - on and off- doesn't work. I have uninstalled and reinstalled x4 - works for a minute or so - then back we go to not working. I have been over to Adobe forums as suggested - i;m afaid i dont know enough about IT to start doing most of the things suggested and to be honest i shouldn't really have to. I must really like Firefox to keep trying to fix whatever it is.

Question owner

bp-84d39e10-9763-4264-bc34-446e92150303 03/03/2015 20:16 bp-61ce0f50-c471-42ee-bf32-ca23c2150303 03/03/2015 20:16 bp-e348660b-2ccf-4139-81c0-102882150303 03/03/2015 20:16 bp-2468cec5-09c0-467b-a282-97edc2150303 03/03/2015 20:16 bp-41f7d136-b3ac-47d1-8ba3-0a2d82150303 03/03/2015 20:15 bp-723b622c-4900-40d1-a842-0eb342150303 03/03/2015 20:15 bp-7956e687-b6d5-4d52-b798-ea5512150303 03/03/2015 20:14 bp-04a1e480-4c22-446c-a770-f082a2150303 03/03/2015 19:55

Ones for the last hour, thanks

bp-84d39e10-9763-4264-bc34-446e92150303 03/03/2015 20:16 bp-61ce0f50-c471-42ee-bf32-ca23c2150303 03/03/2015 20:16 bp-e348660b-2ccf-4139-81c0-102882150303 03/03/2015 20:16 bp-2468cec5-09c0-467b-a282-97edc2150303 03/03/2015 20:16 bp-41f7d136-b3ac-47d1-8ba3-0a2d82150303 03/03/2015 20:15 bp-723b622c-4900-40d1-a842-0eb342150303 03/03/2015 20:15 bp-7956e687-b6d5-4d52-b798-ea5512150303 03/03/2015 20:14 bp-04a1e480-4c22-446c-a770-f082a2150303 03/03/2015 19:55 Ones for the last hour, thanks
cor-el
  • Top 10 Contributor
  • Moderator
17472 solutions 157925 answers

That are problems with the Shockwave Flash plugin.

You can check for problems with current Shockwave Flash plugin versions and try this:

See also:

That are problems with the Shockwave Flash plugin. You can check for problems with current Shockwave Flash plugin versions and try this: *check for updates for your graphics drive drivers<br>https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration *disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later) *disable hardware acceleration in the Flash plugin See also: *http://kb.mozillazine.org/Flash#Troubleshooting

Question owner

I should also point out that Firefox is slow and stalls. Some pages are magnified and others open in normal view.

I should also point out that Firefox is slow and stalls. Some pages are magnified and others open in normal view.
cor-el
  • Top 10 Contributor
  • Moderator
17472 solutions 157925 answers

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.


You may have zoomed web page(s) by accident. Reset the page zoom on pages that cause problems.

  • View > Zoom > Reset (Ctrl/Command+0 (zero))
You can try to disable hardware acceleration in Firefox. *Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available" You need to close and restart Firefox after toggling this setting. *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes *https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration ---- You may have zoomed web page(s) by accident. Reset the page zoom on pages that cause problems. *<b>View > Zoom > Reset</b> (Ctrl/Command+0 (zero)) *http://kb.mozillazine.org/Zoom_text_of_web_pages

Question owner

Sorry, still nada. No reply from the Adobe forums either - though plenty of questions re the same issue.

Think it is time to switch browsers. :(

Thanks anyway

Sorry, still nada. No reply from the Adobe forums either - though plenty of questions re the same issue. Think it is time to switch browsers. :( Thanks anyway
John99 971 solutions 13138 answers

Did you try disabling Adobe's protected mode ?

That has been mentioned previously but I did not notice you say you had tried it. There is now a new easier method of of doing that.

  • Original method see https://forums.adobe.com/message/4468493#TemporaryWorkaround
  • New method Adobe Flash plugin has crashed - Prevent it from happening again_disable-flash-protected-mode
    1 In the Location bar, type about:config and press Enter.
    * The about:config "This might void your warranty!" warning page may appear. Click I'll be careful, I promise! to continue to the about:config page.
    2 Search for dom.ipc.plugins.flash.disable-protected-mode in the list of preferences.
    3 Double-click on the preference to toggle its value from false to true. (If the setting is already true it means that Flash Protected Mode is currently disabled.)
    4 Close Firefox.
    Click the menu button then click Exit
    5 Restart Firefox.
Did you try disabling Adobe's protected mode ? That has been mentioned previously but I did not notice you say you had tried it. There is now a new easier method of of doing that. * Original method see https://forums.adobe.com/message/4468493#TemporaryWorkaround *New method [[Adobe Flash plugin has crashed - Prevent it from happening again#w_disable-flash-protected-mode]]'''_disable-flash-protected-mode''' <blockquote>1 In the Location bar, type about:config and press Enter. <br />* The about:config "This might void your warranty!" warning page may appear. Click I'll be careful, I promise! to continue to the about:config page. <br /> 2 Search for dom.ipc.plugins.flash.disable-protected-mode in the list of preferences.<br />3 Double-click on the preference to toggle its value from false to true. (If the setting is already true it means that Flash Protected Mode is currently disabled.) <br /> 4 Close Firefox. <br /> Click the menu button then click Exit <br /> 5 Restart Firefox. </blockquote>
bobstuart 0 solutions 1 answers

After trying everything on your list, Flash is crashing worse than before. I don't know if the crash report for this query got through - even that crashed as I hit submit. I just tried Internet Explorer, and it crashed too.

After trying everything on your list, Flash is crashing worse than before. I don't know if the crash report for this query got through - even that crashed as I hit submit. I just tried Internet Explorer, and it crashed too.

Modified by bobstuart

John99 971 solutions 13138 answers

Hi Bob,

If IE is also crashing that could indicate a deeper problem with your computer.

Note not only is IE a completely different Browser it does not even use the same FlashPlayer plugin software.

You may do better asking advice on some General Windows forum or support site. Examples (obviously there are other alternatives)

You may like to mention this thread if you ask for help elsewhere, it may save you repeating information.

If you do find an answer elsewhere please post back to let us know.

Hi Bob, If IE is also crashing that could indicate a deeper problem with your computer. Note not only is IE a completely different Browser it does not even use the same FlashPlayer plugin software. You may do better asking advice on some General Windows forum or support site. Examples (obviously there are other alternatives) * http://www.sevenforums.com/ * https://support.microsoft.com/en-us/product/windows/windows-7#/fix-performance-errors-crashes ** [https://support.microsoft.com/en-us/getsupport?oaspworkflow=start_1.0.0.0&wf=0&wfName=techsupport&locale=en-us&supportTopicId=100100756&gsacn=14019&productname=Windows+7 live support desk] You may like to mention this thread if you ask for help elsewhere, it may save you repeating information. * https://support.mozilla.org/questions/1049620 If you do find an answer elsewhere please post back to let us know.
FredMcD
  • Top 10 Contributor
4246 solutions 59390 answers

Helpful Reply

Adobe just update Flash Player Version 18.0.0.160
https://www.adobe.com/products/flashplayer/distribution3.html


https://support.mozilla.org/en-US/kb/update-firefox-latest-version


This program were flagged in the crash report;

ntdll.dll = Microsoft


Perform a System File Check to fix corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Adobe just update Flash Player '''Version 18.0.0.160<br>https://www.adobe.com/products/flashplayer/distribution3.html''' -------------------------- https://support.mozilla.org/en-US/kb/update-firefox-latest-version ------------------------- This program were flagged in the crash report; ntdll.dll = Microsoft ------------------------------------------ Perform a System File Check to fix corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration