Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Faulting application firefox.exe, version 36.0.0.5531, faulting module kernel32.dll, version 5.1.2600.3119, fault address 0x00012a5b

  • 4 replies
  • 1 has this problem
  • 17 views
  • Last reply by philipp

more options

I cannot get firefox to start. It keeps crashing with the following message:

The procedure entry point GetLogicalProcessorInformation could not be located in the dynamic link library KERNEL32.dll

I tried uninstalling and reinstalling. I uninstalled and removed the directory from program files, and reinstalled. I scanned the system for viruses. Still no good, same problem.

Details show: Faulting application firefox.exe, version 36.0.0.5531, faulting module kernel32.dll, version 5.1.2600.3119, fault address 0x00012a5b

I cannot get firefox to start. It keeps crashing with the following message: The procedure entry point GetLogicalProcessorInformation could not be located in the dynamic link library KERNEL32.dll I tried uninstalling and reinstalling. I uninstalled and removed the directory from program files, and reinstalled. I scanned the system for viruses. Still no good, same problem. Details show: Faulting application firefox.exe, version 36.0.0.5531, faulting module kernel32.dll, version 5.1.2600.3119, fault address 0x00012a5b

All Replies (4)

more options

hello ehoell, did this happen on the system you've posted this question from (presumably that was a windows 7 device) or on a different computer?

more options

kernel32.dll 5.1.2600.3119 looks like a Windows XP version.

A Google search would suggest that this is a file from XP SP2, so best would be to update that computer to SP3

If this happens on a Windows 7 computer then make sure that you aren't running Firefox in compatibility mode.

You can open the Properties of the Firefox desktop shortcut via the right-click context menu and check the "Compatibility" tab. Make sure that all items are deselected in the "Compatibility" tab of the Properties window.


Bug 1137609 - The Procedure entry point GetLogicalProcessorInformation could not be located in the dynamic link library Kernel32.dll for XP users after update to Firefox 36

Modified by cor-el

more options

It was an XP system, and it was running service pack 3.

I downgraded to Firefox 35, and it finally worked. Clearly Firefox 36 doesn't support XP SP3.

more options

hi again, mozilla has just released an update to firefox 36.0.1 which should address the problem: ftp://ftp.mozilla.org/pub/mozilla.org/firefox/releases/36.0.1/win32/