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Faulting application firefox.exe, version 36.0.0.5531, faulting module kernel32.dll, version 5.1.2600.3119, fault address 0x00012a5b

Posted

I cannot get firefox to start. It keeps crashing with the following message:

The procedure entry point GetLogicalProcessorInformation could not be located in the dynamic link library KERNEL32.dll

I tried uninstalling and reinstalling. I uninstalled and removed the directory from program files, and reinstalled. I scanned the system for viruses. Still no good, same problem.

Details show: Faulting application firefox.exe, version 36.0.0.5531, faulting module kernel32.dll, version 5.1.2600.3119, fault address 0x00012a5b

I cannot get firefox to start. It keeps crashing with the following message: The procedure entry point GetLogicalProcessorInformation could not be located in the dynamic link library KERNEL32.dll I tried uninstalling and reinstalling. I uninstalled and removed the directory from program files, and reinstalled. I scanned the system for viruses. Still no good, same problem. Details show: Faulting application firefox.exe, version 36.0.0.5531, faulting module kernel32.dll, version 5.1.2600.3119, fault address 0x00012a5b

Additional System Details

Installed Plug-ins

  • ActiveTouch General Plugin Container Version 105
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.10
  • Citrix Online App Detector Plugin
  • Garmin Communicator Plug-In 4.1.0.0
  • Version 5.40.2.0
  • Google Update
  • Logitech Harmony Remote Plugin
  • LogMeIn, Inc. Remote Access Components
  • LogMeIn, Inc. Rescue Console
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • The plugin allows you to have a better experience with Microsoft Lync
  • np-mswmp
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • Shockwave Flash 16.0 r0
  • 5.1.31211.0
  • Winamp Application Detector
  • NPWLPG

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:35.0) Gecko/20100101 Firefox/35.0

More Information

philipp
  • Top 25 Contributor
  • Moderator
5346 solutions 23602 answers

hello ehoell, did this happen on the system you've posted this question from (presumably that was a windows 7 device) or on a different computer?

hello ehoell, did this happen on the system you've posted this question from (presumably that was a windows 7 device) or on a different computer?
cor-el
  • Top 10 Contributor
  • Moderator
17773 solutions 160750 answers

kernel32.dll 5.1.2600.3119 looks like a Windows XP version.

A Google search would suggest that this is a file from XP SP2, so best would be to update that computer to SP3

If this happens on a Windows 7 computer then make sure that you aren't running Firefox in compatibility mode.

You can open the Properties of the Firefox desktop shortcut via the right-click context menu and check the "Compatibility" tab. Make sure that all items are deselected in the "Compatibility" tab of the Properties window.


Bug 1137609 - The Procedure entry point GetLogicalProcessorInformation could not be located in the dynamic link library Kernel32.dll for XP users after update to Firefox 36

kernel32.dll 5.1.2600.3119 looks like a Windows XP version. A Google search would suggest that this is a file from XP SP2, so best would be to update that computer to SP3 If this happens on a Windows 7 computer then make sure that you aren't running Firefox in compatibility mode. You can open the Properties of the Firefox desktop shortcut via the right-click context menu and check the "Compatibility" tab. Make sure that all items are deselected in the "Compatibility" tab of the Properties window. ----- Bug 1137609 - The Procedure entry point GetLogicalProcessorInformation could not be located in the dynamic link library Kernel32.dll for XP users after update to Firefox 36

Modified by cor-el

Question owner

It was an XP system, and it was running service pack 3.

I downgraded to Firefox 35, and it finally worked. Clearly Firefox 36 doesn't support XP SP3.

It was an XP system, and it was running service pack 3. I downgraded to Firefox 35, and it finally worked. Clearly Firefox 36 doesn't support XP SP3.
philipp
  • Top 25 Contributor
  • Moderator
5346 solutions 23602 answers

hi again, mozilla has just released an update to firefox 36.0.1 which should address the problem: ftp://ftp.mozilla.org/pub/mozilla.org/firefox/releases/36.0.1/win32/

hi again, mozilla has just released an update to firefox 36.0.1 which should address the problem: ftp://ftp.mozilla.org/pub/mozilla.org/firefox/releases/36.0.1/win32/