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Firefox crashes

  • 2 replies
  • 1 has this problem
  • 6 views
  • Last reply by cor-el

tatgan
tatgan
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Problem signature: 

 Problem Event Name:	APPCRASH
 Application Name:	firefox.exe
 Application Version:	36.0.1.5542
 Application Timestamp:	54f8437a
 Fault Module Name:	kernel32.dll
 Fault Module Version:	6.0.6002.18005
 Fault Module Timestamp:	49e037dd
 Exception Code:	c06d007e
 Exception Offset:	0003fbae
 OS Version:	6.0.6002.2.2.0.768.3
 Locale ID:	4105
 Additional Information 1:	3e63
 Additional Information 2:	38ce1b442dabf47c0f38d16e66887ce0
 Additional Information 3:	53e8
 Additional Information 4:	e0edc4f3ffa3223f0e99a85767796bdd
Problem signature: Problem Event Name: APPCRASH Application Name: firefox.exe Application Version: 36.0.1.5542 Application Timestamp: 54f8437a Fault Module Name: kernel32.dll Fault Module Version: 6.0.6002.18005 Fault Module Timestamp: 49e037dd Exception Code: c06d007e Exception Offset: 0003fbae OS Version: 6.0.6002.2.2.0.768.3 Locale ID: 4105 Additional Information 1: 3e63 Additional Information 2: 38ce1b442dabf47c0f38d16e66887ce0 Additional Information 3: 53e8 Additional Information 4: e0edc4f3ffa3223f0e99a85767796bdd

All Replies (2)

tatgan
tatgan Question owner
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I can't start safe mode at all crashes all the time. Had re-install several times same issue. Have been using Firefox for so many years, my favourite browser. I need it badly.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • Click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

If necessary then you can open about: pages via the location/address bar.

See: