Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox won't update to 36.0

  • 2 replies
  • 2 have this problem
  • Last reply by FredMcD

more options

I am currently using ff 35.0.1 and got a notification that ff36.0 is available. Then, I tried to update, for that I opened the About Firefox dialogue box, it shows "Checking for updates" and then shows " Restart Firefox to Update", I never give the consent to update firefox, but ff shows restart to update and when I click "restart" nothing happens. So I restarted manually, nothing has changed and no updates were installed. I hope I can solve this issue without reinstalling ff, but I am ready to reinstall ff if necessary, what should I do now?

All Replies (2)

more options

Hello Siva, delete the user.js file in your profile folder, and then try to install firefox over the current from the next full installer link :

(The user.js file does not exist by default. If you create the file, forget it, if you have not create the file then delete the User.js file, to see if the problem goes away (some programs create and write in the file also).

thank you

more options

If you still can't do the update from within,

Download Firefox Full Installer For All languages And Systems {web link}

This is not the first time for update problems;

Bug 1125910 - Firefoxv35 Not Update v35.0.1