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Why am I getting this error on video playback: Adobe SiteCatalyst Error: Could not find Media Module

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  • 11 have this problem
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  • Last reply by resistol20x

When attempting to view video on several websites, the following error is displayed where the video should play: Adobe SiteCatalyst Error: Could not find Media Module

When attempting to view video on several websites, the following error is displayed where the video should play: Adobe SiteCatalyst Error: Could not find Media Module

Chosen solution

in this case probably the blur addon was blocking the loading of content that is necessary to run the video player...

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All Replies (4)

hello, can you try to replicate this behaviour when you launch firefox in safe mode once? if not, maybe an addon is interfering here...

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

Thank you! That worked to resolve my problem.

Chosen Solution

in this case probably the blur addon was blocking the loading of content that is necessary to run the video player...

That is absolutely correct!