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Daily Crashes with Firefox Version 35.0.1

  • 6 replies
  • 3 have this problem
  • 51 views
  • Last reply by FredMcD

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In the past week or so, I've been having daily crashes with Firefox 35.0.1 after not having them, at all, for months. It doesn't happen on any particular sight, but it seems to involve how this version renders graphics. Sometimes, I'll be viewing a page and as a scroll down parts of the page black out and/or the graphics at the top repeat unto the bottom of the page as a scroll. Often, I just close out the page and then go back, but that doesn't always fix it. Eventually, the whole page crashes and I get an error asking me if I want to close out of plugin container afte the crash. This has happened while scroll down Flickr and on some newspapers I read online.

Is anyone else having this problem? It seems as if this is a problem with Firefox and not my computer. I've changed nothing on my system, recently, that'd explain this. I have no viruses or malware on my computer. All my plugins are up to date, and I even uninstalled and reinstalled Flash hoping that that would help. Could it be some of the add-ons I have active?

All Replies (6)

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bp-e2ff12d4-b239-41fe-921f-e3c6f2150221
bp-0c044786-606d-4bab-af28-aa2462150220
bp-0e260bc1-ae1e-4761-b4fc-b86cc2150218
bp-1f74a7b1-066e-4b7d-8445-4b2a12150218
bp-32ad7174-d57a-41b3-9eec-2027f2150214
bp-c4f0ba6e-c7ed-4400-8981-c489f2150209
bp-31184b33-64da-4021-a574-14daf2150130

Modified by cor-el

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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

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kushagra said

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.
Note: If a recent Report ID does not start with bp- click on it to submit the report. (Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
aboutcrashesFx29
Thank you for your help! More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

Why are you asking me to do this when I've already done this?

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Your crash report say

Signature OOM

Process Type plugin Shockwave Flash Version:16.0.0.305

One report flagged this; jvm.dll = Java HotSpot(TM) = Java(TM) 2 Platform Standard


Firefox uses too much memory (RAM) - How to fix This article describes how to make Firefox use less memory to make it run faster and prevent crashes.


If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:


Verify Java and Find Out-of-Date Versions {web link}

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None of this working, and it's really general stuff. This has specifically just begun to happening over the past few weeks with no change to my system. Here is the most recent crash report:

https://crash-stats.mozilla.com/report/index/bp-9aa65e97-fb76-4c46-8890-66ade2150223

This is from just a few hours ago.

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That report is like the others. I've called the big guys to help you. Good luck.