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my browser closes as my pointer keeps being drawn to the close sign in the top right hand corner

Posted

as above, its like a magnet has been added to the close X in the top RH corner!! and the pointer keeps rushing to it!!

as above, its like a magnet has been added to the close X in the top RH corner!! and the pointer keeps rushing to it!!

Additional System Details

Installed Plug-ins

  • Shockwave Flash 16.0 r0
  • Google Update
  • Next Generation Java Plug-in 11.31.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.13
  • 5.1.30514.0
  • VLC media player Web Plugin 2.0.6
  • The plug-in allows you to open and edit files using Microsoft Office applications

Application

  • Firefox 33.1.1
  • User Agent: Mozilla/5.0 (Windows NT 6.0; rv:33.0) Gecko/20100101 Firefox/33.0
  • Support URL: https://support.mozilla.org/1/firefox/33.1.1/WINNT/en-US/

Extensions

  • Microsoft .NET Framework Assistant 0.0.0 ({20a82645-c095-46ed-80e3-08825760534b})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: ATI Radeon Xpress 1150
  • adapterDescription2:
  • adapterDeviceID: 0x5975
  • adapterDeviceID2:
  • adapterDrivers: atiumdag atiumdva atitmmxx
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'tryNewerDriver', u'10.6']
  • directWriteEnabled: False
  • directWriteVersion: 7.0.6002.23200
  • driverDate: 11-24-2006
  • driverDate2:
  • driverVersion: 8.31.100.32
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'tryNewerDriver', u'10.6']
  • numTotalWindows: 1
  • webglRendererMessage: [u'tryNewerDriver', u'10.6']
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Modified Preferences

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.cache.frecency_experiment: 4
  • browser.places.smartBookmarksVersion: 7
  • browser.privatebrowsing.autostart: True
  • browser.search.suggest.enabled: False
  • browser.search.useDBForOrder: True
  • browser.sessionstore.upgradeBackup.latestBuildID: 20141113143407
  • browser.startup.homepage: http://www.bbc.co.uk/news/
  • browser.startup.homepage_override.buildID: 20141113143407
  • browser.startup.homepage_override.mstone: 33.1.1
  • browser.tabs.warnOnClose: False
  • browser.urlbar.autocomplete.enabled: False
  • dom.max_script_run_time: 0
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 33.1.1
  • gfx.blacklist.suggested-driver-version: 10.6
  • media.gmp-gmpopenh264.lastUpdate: 1416814590
  • media.gmp-gmpopenh264.version: 1.1
  • media.gmp-manager.lastCheck: 1423756762
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1423756766
  • places.history.expiration.transient_current_max_pages: 50262
  • places.history.expiration.transient_optimal_database_size: 80418406
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugin.state.npctrl: 2
  • plugin.state.npduuquupdate: 0
  • plugin.state.nppdf: 2
  • plugin.state.npwpf: 0
  • privacy.cpd.offlineApps: True
  • privacy.cpd.siteSettings: True
  • privacy.donottrackheader.enabled: True
  • privacy.popups.showBrowserMessage: False
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 0
  • security.mixed_content.block_active_content: False
  • security.mixed_content.block_display_content: False
  • security.warn_viewing_mixed: False
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1421559153

Misc

  • User JS: Yes
  • Accessibility: No
guigs 1072 solutions 11697 answers

Please update to the latest version of Firefox. Older versions have securityUpdate Firefox to the latest release risks that can affect the performance of your computer.

The Refresh feature (called "Reset" in older Firefox versions) can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.

Note: When you use this feature, you will lose any extensions, toolbar customizations, and some preferences. See the Refresh Firefox - reset add-ons and settings article for more information.

To Refresh Firefox:

  1. Open the Troubleshooting Information page using one of these methods:
    • Click the menu button New Fx Menu , click help Help-29 and select Troubleshooting Information. A new tab containing your troubleshooting information should open.
    • If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
  2. At the top right corner of the page, you should see a button that says "Refresh Firefox" ("Reset Firefox" in older Firefox versions). Click on it.
  3. Firefox will close. After the refresh process is completed, Firefox will show a window with the information that is imported.
  4. Click Finish and Firefox will reopen.

Did this fix the problem? Please report back to us!

Thank you.

Please update to the latest version of Firefox. Older versions have security[[Update Firefox to the latest version]] risks that can affect the performance of your computer. The Refresh feature (called "Reset" in older Firefox versions) can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information. '''''Note:''' When you use this feature, you will lose any extensions, toolbar customizations, and some preferences.'' See the [[Refresh Firefox - reset add-ons and settings]] article for more information. To Refresh Firefox: # Open the Troubleshooting Information page using one of these methods: #*Click the menu button [[Image:New Fx Menu]], click help [[Image:Help-29]] and select ''Troubleshooting Information''. A new tab containing your troubleshooting information should open. #*If you're unable to access the Help menu, type '''about:support''' in your address bar to bring up the Troubleshooting Information page. #At the top right corner of the page, you should see a button that says "Refresh Firefox" ("Reset Firefox" in older Firefox versions). Click on it. #Firefox will close. After the refresh process is completed, Firefox will show a window with the information that is imported. #Click Finish and Firefox will reopen. Did this fix the problem? Please report back to us! Thank you.