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I just updated Firefox but now the Check Your Plug-Ins does not work. Why not?

Posted

When I try to check my plug-ins to see if they are up to date, the little circle just keeps spinning and spinning.

When I try to check my plug-ins to see if they are up to date, the little circle just keeps spinning and spinning.

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.07
  • A plugin to detect whether the Adobe Application Manager is installed on this machine.
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Office Authorization plug-in for NPAPI browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 16.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.0.3.133
  • 5.1.20125.0
  • VLC media player Web Plugin 2.1.3

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:35.0) Gecko/20100101 Firefox/35.0

More Information

philipp
  • Top 25 Contributor
  • Moderator
5348 solutions 23617 answers

hello Englander, in this similar thread the issue was related to the java plugin: https://support.mozilla.org/en-US/questions/1041556

hello Englander, in this similar thread the issue was related to the java plugin: https://support.mozilla.org/en-US/questions/1041556

Question owner

I appreciate the reference to the other thread -- which is an applicable thread -- but nothing is resolved. I have to do all the work. This should not be my problem.

I appreciate the reference to the other thread -- which is an applicable thread -- but nothing is resolved. I have to do all the work. This should not be my problem.