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Videos don't load

  • 13 replies
  • 11 have this problem
  • 15472 views
  • Last reply by FredMcD

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Ever since some update, Firefox won't load Vines or Tumblr videos, but load YouTube videos, Facebook videos, and pretty much everything else. I've disabled hardware acceleration, addons, and tried most (if not every) solution given here.

Chosen solution

FredMcD said

I checked on the dog, no problems here. Start Firefox in Safe Mode {web Link} by holding down the <Shift (Mac Options) > key, and then starting Firefox. Is the problem still there?

Start your Computer in safe mode with networking. Then start Firefox. Try Safe web sites.

Starting The Computer In Safe Mode;
Free Online Encyclopedia

I got impatient, and really didn't want to go through the hassle of getting Windows 8 to boot up in safe mode, so i just refreshed Firefox and it works now

Read this answer in context 👍 1

All Replies (13)

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Hi dragonkid828, Please set the plugin to Always Ask make sure that this is not a site specific issue. And please make sure that all your plugins are up to date.: https://www.mozilla.org/en-US/plugincheck/

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Type about:addons<enter> in the address bar to open the Add-ons Manager. Hot key; <Control>(Mac:<Command>) <Shift> A)

On the left side of the page, select Plugins. Make sure the ones you want to use are set to Ask or Allow.


Go to the web page. Once the page is loading, mouse to the address bar and Left click the icon. A window for displaying site information should come up. Select More Information. Now select Permissions. In the menu, Make sure the ones you want to use are set to Ask or Allow.

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guigs2 said

Hi dragonkid828, Please set the plugin to Always Ask make sure that this is not a site specific issue. And please make sure that all your plugins are up to date.: https://www.mozilla.org/en-US/plugincheck/


All plug-ins are up to date, the issue is Adobe, however on the same version of it, Chrome works fine. So it's definitely a Firefox issue. The things that don't work are literally (as far as I know) Tumblr videos and Vines, and they worked before an update.

Modified by dragonkid828

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FredMcD said

Type about:addons<enter> in the address bar to open the Add-ons Manager. Hot key; <Control>(Mac:<Command>) <Shift> A) On the left side of the page, select Plugins. Make sure the ones you want to use are set to Ask or Allow.

Go to the web page. Once the page is loading, mouse to the address bar and Left click the icon. A window for displaying site information should come up. Select More Information. Now select Permissions. In the menu, Make sure the ones you want to use are set to Ask or Allow.

Did that, didn't change anything.

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Can I get some help? It's been a bit more than 2 weeks, I'm STILL using mozilla, even though I could have just switched to Chrome.

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Sorry, try these;

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.

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If you use extensions (Firefox/Tools > Add-ons > Extensions) that can block content (e.g. Adblock Plus, NoScript, Flash Block, Ghostery) then make sure that such extensions aren't blocking content.

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FredMcD said

Sorry, try these; Many site issues can be caused by corrupt cookies or cache.
  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.
Type about:preferences<Enter> in the address bar.
  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.
If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode; Type about:preferences#advanced<Enter> in the address bar. Under Advanced, Select General. Look for and turn off Use Hardware Acceleration. Poke around safe web sites. Are there any problems? Then restart.

cor-el said

If you use extensions (Firefox/Tools > Add-ons > Extensions) that can block content (e.g. Adblock Plus, NoScript, Flash Block, Ghostery) then make sure that such extensions aren't blocking content.

I've done the first one step-by-step, and tried the second in the past. Neither worked.

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Can you post some web links please? No Personal Information Please.

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FredMcD said

Can you post some web links please? No Personal Information Please.

Any vine, but to give specifics: https://vine.co/MarnieTheDog And any video that's hosted on Tumblr, but I'm not exactly sure what to link from there

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I checked on the dog, no problems here.

Start Firefox in Safe Mode {web Link} by holding down the <Shift (Mac Options) > key, and then starting Firefox. Is the problem still there?


Start your Computer in safe mode with networking. Then start Firefox. Try Safe web sites.

Starting The Computer In Safe Mode;
Free Online Encyclopedia

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Chosen Solution

FredMcD said

I checked on the dog, no problems here. Start Firefox in Safe Mode {web Link} by holding down the <Shift (Mac Options) > key, and then starting Firefox. Is the problem still there?

Start your Computer in safe mode with networking. Then start Firefox. Try Safe web sites.

Starting The Computer In Safe Mode;
Free Online Encyclopedia

I got impatient, and really didn't want to go through the hassle of getting Windows 8 to boot up in safe mode, so i just refreshed Firefox and it works now

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That was very good work. Well Done. Please flag your last post as Solved Problem so other will know.