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i keep getting asked to add security exception

  • 5 replies
  • 48 have this problem
  • 87 views
  • Last reply by cobraflex

cobraflex
cobraflex
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im constantly getting asked, sometimes several times a minute, to "confirm security exception". I always make sure "permanently store this excpetion", before clicking "confirm security exception", but it doesnt seem to work, as a few minutes later I'll get exactly the same pop up again, for all my email accounts.

Ive been using thunderbird for years, and usually this only happens, just the once, after ive turned my anti-virus off and on again. But this time it has started happening on its own, and has been relentlessly harrasing me. Sometimes the pop up will appear while im in the middle of typing a mail and cut me in my stride, so the program is almost impossible to use now.

Do you know why this might be happening?

im constantly getting asked, sometimes several times a minute, to "confirm security exception". I always make sure "permanently store this excpetion", before clicking "confirm security exception", but it doesnt seem to work, as a few minutes later I'll get exactly the same pop up again, for all my email accounts. Ive been using thunderbird for years, and usually this only happens, just the once, after ive turned my anti-virus off and on again. But this time it has started happening on its own, and has been relentlessly harrasing me. Sometimes the pop up will appear while im in the middle of typing a mail and cut me in my stride, so the program is almost impossible to use now. Do you know why this might be happening?
Attached screenshots

Chosen solution

the odd thing is that is appears in the "other" tab of my thunderbird certificate manager, so it has been saved, but it doesnt seem to stop thunderbird asking me to confirm it constantly. Should it be stored somewhere else in the manager?

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All Replies (5)

christ1
christ1
  • Top 25 Contributor
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Inspect the certificate - see the screenshot attached for instructions. Who is the issuer for this cert? You may also post a screenshot of the Certificate Viewer window. Do not actually create a security exception, unless you have verified the cert is legitimate.

cobraflex
cobraflex Question owner
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Hi, so this is the certificate view that pops up

cobraflex
cobraflex Question owner
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sorry, that last one didnt seem to work, here it is again

christ1
christ1
  • Top 25 Contributor
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You're trying to access the server mail.nylon-design.co.uk.

The cert has been issued for secure.emailsrvr.com.

As the error message states, the cert belongs to a different site than you're attempting to access. Why you can't create a security exception I don't know. If this started just recently it may be related to something your email provider did. Have you checked with them?

cobraflex
cobraflex Question owner
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Chosen Solution

the odd thing is that is appears in the "other" tab of my thunderbird certificate manager, so it has been saved, but it doesnt seem to stop thunderbird asking me to confirm it constantly. Should it be stored somewhere else in the manager?